Logging In

By default, the LastPass icon turns red** when you have logged in and will turn gray when you have logged off:

**In Safari, the icon will be a lighter gray when logged off and turn to a darker area when logged in.

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To log in using the LastPass plugin, simply click on the icon and enter your Email and Master Password in the dialog box. Note that the icon is grey here since it is logged out:

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If you use more than one LastPass account, you will be presented with a dropdown menu to select the account you would like to use to log in. If you wish to delete any saved email addresses, simply click the ‘X’ next to the email field.

Login Preferences

When you are prompted to log in to LastPass, you are given the following options:

Remember email: If you are using a trusted computer, you can simplify your login process by asking LastPass to automatically fill in your email every time you are prompted to log in. LastPass selects this option by default, so simply uncheck the box if you are on a computer where you do not wish for your email to be remembered.

Remember password: LastPass will save your Master Password if you check this setting. By default, LastPass will not check this box, and we don’t recommend doing so unless you are on a trusted device.

I Forgot My Password, Help: If you go to log in and cannot remember your Master Password, click on this link to enter your email and have your password hint sent to you. The information that we email you is only what you entered as your password hint when you registered your Master Password. We do not have access to your Master Password and therefore cannot send you more than your password hint, so you may need to initiate the Account Recovery process.

Screen Keyboard: If you are using an untrusted computer or are concerned that keyloggers may have access to your device, you can choose the Virtual Keyboard option to log in. You will be directed to the online login page, where you can click the characters for your email and Master Password. Because keyloggers cannot record clicks, the screen keyboard protects your login information.

Create an Account: If you are using LastPass for the first time or wish to create a new account, this link will launch the account creation process. You will be directed to a confirmation page, where you can choose to ‘Create an Account’. In order to create an account, you must enter a valid email address, a Master Password, and agree to the terms and conditions. We recommend that you also enter a useful password reminder, although you should not enter your actual Master Password as your password hint.

Cookies

Cookies need to be enabled in your browser in order for the LastPass plugin to stay logged in and keep your browser session active, particularly if you want to be able to close your browser and re-launch it with LastPass still logged in.

If you disabled cookies in your browser, you will be logged out when you exit the browser and will be required to re-enter your Master Password to log in, unless you have the “remember password” option checked.

If you have an extension or software that regularly wipes browser cookies, you will be logged off of LastPass, or you will receive red notifications telling you that there’s been an “Error contacting the server”, and asking you to log in again. Enabling 3rd party cookies, or setting an exception for LastPass, will fix this.

To check if you’re clearing cookies, please follow the steps at the top of our debug page: https://lastpass.com/debug.php.