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Help Center and FAQs

[accordion openfirst=true scroll=true clicktoclose=false]

[accordion-item title="Having technical issues with LastPass?"]
 

helpscreen

Please visit our Help Center and FAQs page to search through our database of known questions and issues, or even open a support ticket if you can't find what you are looking for.


You can also find help from your fellow users in the LastPass Forums.


 
[/accordion-item]
[/accordion]

Introduction

[accordion openfirst=true scroll=true clicktoclose=true]

[accordion-item expand="1" title="Introduction" id="h1"]

Welcome! This guide will walk you through the basics of using LastPass including how to store passwords, save time logging in to websites and filling forms, and generating passwords.

Get started by downloading LastPass:


  1. Download/install LastPass with the recommended options available at https://lastpass.com/download or visit any app store.

  2. Create your account as you download LastPass.

  3. Login to LastPass on all your devices with the same username and master password.


[/accordion-item]

[accordion-item title="Login to LastPass" color=" id="h2"]

 

 

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The LastPass extension in your browser toolbar gives access to the tools and features you'll use with LastPass. It's red ( ) when logged in, and gray ( ) when you're logged out.

Login to LastPass:


  1. Click the LastPass icon in your browser toolbar

  2. Enter your email address and master password and submit the login

  3. Now when you click the LastPass icon, you'll be able to open your vault and manage your data


No matter which browser or device you're using, always login with the same LastPass account. All data stored in your account will be synced automatically anywhere you login.

Learn more about logging in to LastPass.

[/accordion-item]

[accordion-item title="Save a Site" id="h3"]

 

 

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Save_A_Site

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One of the great time-saving benefits of LastPass is that it remembers your passwords. When you visit a website login, LastPass fills the credentials for you - no typing required!


  1. Go to a website you frequently use

  2. Enter your username and password into the login field

  3. Click the gray LastPass icon ( ) in fields

  4. Confirm site details and click Save Site ( )


The next time you visit the same website to login, LastPass will enter the saved account information for you.

Learn more about saving sites.

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[accordion-item title="Add a Form Fill" id="h4"]

 

 

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Save time when you shop online and sign up for new services with Form Fill Profiles.


  1. Click the LastPass browser extension

  2. Open the Form Fill menu

  3. Select "Add Profile"

  4. Enter your contact details, address, and payment information, and save the profile

  5. Next time you want to fill a form on a website, click the profile icon in the field ( )

  6. Select the profile you want to use and the form is instantly filled in for you


Learn more about Form Fill Profiles.

[/accordion-item]

[accordion-item title="Store Secure Notes" id="h5"]

 

 

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Keep track of information you need secure and accessible, whether it's a WiFi network login, a PIN code, or a copy of your insurance card.


  1. Click the LastPass browser extension

  2. Open the Secure Notes menu

  3. Select "Add a Secure Note"

  4. Choose a note type

  5. Record the information


Tip: Use the attachments feature to encrypt and backup documents, PDFs, and images.

Learn more about Secure Notes.

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[accordion-item title="Generate a Password"  id="h6"]

 

 

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Having a different, strong password that's randomly generated is important for safeguarding your online accounts and protecting your identity. As you sign up for accounts, LastPass can generate random passwords for you.


  1. When signing up for a new account on a website, click the generate field icon ( ) to open the password generator

  2. Review the generated password, and open advanced options to change the length or type of characters as desired

  3. Select "Use Password"

  4. After the generated password is entered into the site, save it in LastPass


Learn more about generating passwords.

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[accordion-item title="Update a Password" id="h7"]

 

 

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style="padding-left:30px;">Whether you have old passwords that need updating or a service you use was hacked and requires a password change, LastPass has the tools to help you replace weak passwords with new ones.


  1. Login to the account you need to update and find the change password option

  2. Enter your old password

  3. Click the generate field icon ( ) to create a new password

  4. Approve the password change in LastPass

  5. Submit the password change to the website


Next time you need to login, LastPass will autofill the new password for you.

Learn more about updating passwords.

[/accordion-item]

[accordion-item title="Share a Single Password" color=" id="h8"]

 

 

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Whether you co-pay bills with a spouse, manage your child’s bank login, or need to give access to a virtual assistant, LastPass has easy features to encrypt and share passwords.


  1. Click the LastPass browser extension

  2. Open "My LastPass Vault"

  3. Click the Share icon next to the login you want to share

  4. Enter the email address of the LastPass user you want to share with and send

  5. If the person you are sharing with isn't a LastPass user, first invite them to create an account


Once they accept, you both have a copy of the password in your vault, and LastPass enters the password for you when you go to that site.

Learn more about Sharing.

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[accordion-item title="Share a Folder of Passwords" id="h8"]

 

 

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In the workplace or at home, multiple people may need access to the same online accounts. For example, the entire Marketing Team may all need access to the Twitter login, Facebook login, and so on. LastPass Shared Folders make this easy by allowing you to share an entire folder of logins and Secure Notes.


  1. Click the LastPass browser extension

  2. Open "My LastPass Vault"

  3. Click the Share icon next to the folder you want to share

  4. Approve converting the folder to a Shared Folder

  5. "Edit" the new Shared Folder to add the email address(es) of the people you want to share with


Now the Shared Folder will appear in the vault for anyone given access to it. LastPass will enter the passwords for them when they visit any website available in that Shared Folder. Any Shared Folder can be shared with "read-only" access or with full admin permissions.

Learn more about Shared Folders for Premium users and for Enterprise users.

[/accordion-item]

[accordion-item title="Multifactor Authentication" color="Accent-Color" id="h10"]

 

 

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Add another layer of protection to keep hackers out, even if they have your master password.


  1. Click the LastPass browser extension

  2. Open "My LastPass Vault"

  3. Launch your Account Settings

  4. Click the Multifactor Options tab

  5. Choose a multifactor authentication option that is right for you

  6. Complete the steps to enable multifactor authentication


Next time you login to LastPass, you’ll be prompted to complete your multifactor authentication step before you can access your vault.

Learn more about multifactor authentication.

[/accordion-item]

[accordion-item title="Security Challenge"  id="h11"]

 

 

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Take the LastPass Security Challenge and see if you have any weak or duplicate passwords in your vault, then check out our tips on improving your score.


  1. 1. Click the LastPass browser extension

  2. Open "My LastPass Vault"

  3. Launch the "Security Challenge" from the left navigation menu

  4. Click on "Get Your Score"


  5. While you are here, take a minute to update weak and duplicate passwords with strong, generated passwords. Then re-run the challenge and watch your score improve!

    Take the LastPass Security Challenge!

    [/accordion-item]

    [/accordion]

    Download LastPass

    Why Use LastPass?

    How is LastPass Safe?

    Downloading and Installing LastPass

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Creating Your LastPass Account" color="Accent-Color" id="h1"]
     

     

    If you haven't already, create your new LastPass account here. This account will give you access to your data anywhere you can log into LastPass since your stored data is securely synced to our servers. So downloading the plugin/app to a new browser/OS/device allows you to easily access everything in your one LastPass account.

    create

    [/accordion-item]

    [accordion-item title="Downloading LastPass" color="Accent-Color" id="h2"]
     

     

    Begin by visiting our downloads page where LastPass will recommend the appropriate installer for you. Click 'Download' to download LastPass full installer, or you cal click on any of the tabs to specify the product you wish to download and install. All of LastPass' products can be found here.


    download


    [/accordion-item]

    [accordion-item title="Installing LastPass" color="Accent-Color" id="h3"]
     

     

    [tabbed_section] [tab title="Windows" id="t1"]

      Windows


    After downloading the recommended installer, a menu will present you with the following dialog screen:


    Installer_win

    Click 'Install LastPass' to begin installation. If needed, you can alter your installation by clicking 'Advanced Options'. This provides you with the options below:


    installer_adv_win

    At the end of the installation process, you will be asked if you would like to import any passwords located on your computer. Select 'Import' to import the items listed. If you would rather do this later, click 'No Thanks'. To import later, please see our Import page.


    installer_import_win

    Once successfully installed, you will see a LastPass icon in your browser toolbar.


    [/tab]

    [tab title="Mac" id="t2"]

    Mac


    After downloading the recommended installer, a menu will present you with the following dialog screen:


    Installer_mac

    Choose which browsers you would like LastPass to be installed for and click Install LastPass to begin. At the end of installation, you will be asked if you would like to import passwords from you computer:


    installer_import_mac

    Click Import to import them.  If you would rather import items later, choose Not Right Now. You can import them later as seen on the Import Page. Once successfully installed, you will see a LastPass icon in your browser toolbar.


    [/tab]

    [tab title="Non-Admin Machines" id="t3"]

    Using LastPass on Locked Computers


    You may need to access your LastPass account on a computer that does not allow installation of add-ons, or where you do not wish to leave any files behind. In our mission to provide you with the most comprehensive access possible, we have developed the following options:




    • Website access - You can always login to your LastPass account via https://lastpass.com to securely access your decrypted data.

    • LastPass Pocket - Our Pocket application is a desktop version of your Vault that you can download to a USB drive and use to access your stored login data.

    • LastPass Portable for Firefox and Chrome - Download the Firefox or Chrome portable browsers and install the LastPass plugin. The portable browser can then be saved to a USB drive and carried with you.

    • IE Anywhere - Part of our Premium offering, IE Anywhere is a portable plugin that you can download to a USB drive. The plugin can then dynamically hook into Internet Explorer and other IE-based browsers on Windows operating systems without leaving behind a file.


    [/tab] [/tabbed_section][/accordion-item]

    [accordion-item title="System Requirements" color="Accent-Color" id="h4"]
     

     

    [tabbed_section][tab title="Operating Systems" id="t1"]

    LastPass currently supports the following web browsers, operating systems and mobile devices:



    Operating Systems



    • Windows XP, Vista, 7, 8

    • Mac OS X 10.7+

    • Linux


    [/tab][tab title="Web Browsers" id="t2"]

    Web Browsers



    • Internet Explorer 8+

    • Firefox 3+

    • Safari 5+

    • Google Chrome 18+

    • Opera 11+

    • IE Tab in Firefox (using IE Anywhere)

    • Maxthon


     

    ***Users are strongly recommended to download and run the installer from our website on all browsers that you regularly use.***


    [/tab][tab title="Tablets" id="t3"]

    Tablets



     

    *** The LastPass app is available in the Google Play Store, as is an extension for Dolphin HD.  An extension for Firefox Mobile is also available.  While these apps should work on most Android based tablets, we cannot guarantee that they will be compatible on every tablet available.  If you have any questions or problems, contact our support team and we can let you know if your tablet will work with LastPass.***


    [/tab][tab title="Mobile Devices" id="t4"]

    Mobile Devices



    • Android 2.3+

    • Blackberry OS 4.2.1+

    • iPhone iOS 5.1+

    • Windows Phone 7.1+>


    [/tab][tab title="Previous Platforms" id="t5"]


    Previous Platforms


    We have previously built versions of LastPass for platforms that we no longer develop for. Users are welcome to install and use them, but we cannot offer technical support for these versions.




    • Windows Mobile 5+

    • Symbian S60 3rd+

    • Palm WebOS


     

    [/tab][/tabbed_section]
    [/accordion-item]
    [accordion-item title="Installing Binary Component" color="Accent-Color" id="h5"]
     

     
    [tabbed_section][tab title="Features" id="t1"]

     

    By manually installing a binary plugin version, the LastPass extensions in Chrome, Safari, Opera, and Maxthon can add functionality. Firefox and Internet Explorer automatically hosts these options by default.

    Features


      The Binary Component enables the following features:


    • Idle timeout

    • Copy Username/Password/Notes to clipboard (not supported on Linux)

    • Clear Clipboard after use (found in Advanced Preferences)

    • Faster encryption and decryption

    • Share login state between other browsers (not supported on Safari for Windows)

    • Fingerprint authentication (not supported on Mac OS X or Linux)

    • Smart card authentication

    • Import from a file

    • Export to a file

    • Import Wi-Fi passwords (not supported on Linux)

    • Export Wi-Fi passwords (not supported on Mac OS X or Linux)

    • Import from Safari and Opera Password Managers

    • Add attachments to secure notes


    [/tab]

    [tab title="Installing" id="t2"]

     

    Install


    To install, close Safari, Opera, and/or Maxthon, then run the LastPass Universal Installer. This is not compatible with Chrome OS.


    For Chrome, please choose 'Allow' when Google Chrome asks for additional permissions. A download of the Universal Installer will automatically begin. Run the installer.


    [/tab]

    [tab title="Limitations & Compatibility" id="t3"]

     

    Limitations and Compatibility



    • Binary is not available for Chrome OS

    • Binary is not available for Opera 12 on Mac OS X. We believe this to be a bug in Opera 12 for Mac OS X

    • For Opera, the preference 'Enable plug-ins only on demand' must be disabled.

    • For Mac OS X 10.10 Yosemite,  the LastPass Menu Bar must be enabled. To enable the LastPass Menu Bar go to Safari View > Show LastPass Menu Bar after installing.

    • If you are experiencing issues with the binary component disappearing in Safari, make sure that 'Stop plug-ins to save power' is disabled by going to Safari Preferences > Advanced


    [/tab] [/tabbed_section]

     

    [/accordion-item]

    [/accordion]

    LastPass Mobile

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    [accordion-item title="LastPass Mobile"]
     

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    android

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    apple
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    windows
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    blackberry

    [/wc_column][/wc_row]
     

    [/accordion-item]
    [/accordion]

    System Requirements

    Safari in iOS

    Android

    [accordion openfirst=true scroll=true clicktoclose=true]

    [accordion-item title="LastPass for Android" id=h1]
     
     

    LastPass for Android (2.2+) is an application that will allow you to carry your LastPass data around with you. As always, this data can only be unlocked using your email address and password. As with all smartphone apps, LastPass for Android is part of our Premium offering and can be tested with a 14-day free trial. There are several ways that you can use LastPass for Android:




    1. You can use LastPass to fill Android apps and sites in Chrome (requires 4.1+ for copy/paste buttons and 4.3+ for autofilling and Chrome)

    2. Open your LastPass Vault on Android.

    3. Share site entries and folders.

    4. Look into our Bookmarklets option, which offers limited access to fundamental LastPass features. In order to install Bookmarklets, go to the LastPass app, log in and open Vault Menu > Settings > Browser > Advanced to find the 'Install Bookmarklets' option.

    5. Use the LastPass extension for the Dolphin HD browser.

    6. We offer an extension for FireFox Mobile on Android, but functionality is limited in this, and we recommend Dolphin HD, our LastPass app, or Bookmarklets instead.


    **Known limitation - The LP browser is unable to render .PDF files. These will need to be opened from another browser.


    [/accordion-item]

    [accordion-item title="Installing LastPass for Android" id="h2"]
     

    To install, open Google Play Store on your phone and search for LastPass. Or you can click here:  https://play.google.com/store/apps/details?id=com.lastpass.lpandroid If you would like to attempt a manual installation, you can download: https://lastpass.com/lpandroid.apk


    You can also join our open beta team to get releases early!


    [/accordion-item]

    [accordion-item title="Fill Android Apps and Sites in Chrome"  id="h3"]
     
     

    Download the latest version of LastPass from the Android store or tap to update it on your Android (you need 4.1+ to fill apps and 4.3+ to fill Chrome). On first opening the application, you will be prompted to Sign in or Create and Account:



    Once signed into LastPass for Android, you will be presented with the option to enable this feature. After tapping "Enable Fill into Apps",  you will want to make a note of the instructions for enabling LastPass and click OK to continue. This will open up the appropriate menu where you may enable the Accessibility Service on your device:



     Enable LastPass from your Accessibility menu as demonstrated:




    App Fill Window


    To fill an app, just tap on it to launch from your home screen and LastPass will offer to fill for you:



    In Chrome, you will want to launch your Chrome browser from your home screen and then navigate to a site. Tapping on the Username or Password field will engage the autofill:




    Fill Helper


    After installing LastPass, you will have the option to enable the Fill Helper. The Fill Helper is great for pages and apps where the App Fill Window is not allowed to pop up automatically.




     

    Select the options and apps you would like the Fill Helper to appear on. You can also change these settings later in Settings > App Fill.



    Using Fill Helper in Chrome


    In Chrome, the Fill Helper will appear on every page when the page is launched. By default, the Fill Helper defaults to automatically hide after 15 seconds. To make it reappear switch tabs or tap the address bar.  To change the hide timer, go to Settings > App Fill > Hide fill helper.


    Tap the Fill Helper icon to open your available logins. Select the desired login to fill your credentials.




     

    Using Fill Helper in Apps


    By default, the Fill Helper will not appear in apps. Select apps you would like the Fill Helper to appear in when you first download by selecting Screenshot_2014-11-20-09-42-17.


    If you would like to add an app later, do the following:




    1. Go to the LastPass App Settings

    2. Under App Fill, tap Edit fill helper settings

    3. Select apps by checking the box.

    4. To select/deselect all, check/uncheck Show for all apps by default


    When Fill Helper is enabled for an app, tap the Fill Helper icon to view your saved logins for the app.




     

    If Fill Helper and App Fill Window are both enabled, App Fill Window will take precedence and the Fill Helper will not be shown.


    [/accordion-item]

    [accordion-item title="Your LastPass Vault on Android" id="h4"]
     
     

    LastPass for Android features a built-in browser that will automatically fill your login information for each of your saved LastPass sites. Once you have installed the LastPass Android app, tap the app icon to launch the login page. Tapping the 'hamburger' button in the upper left from this screen gives you access to the Vault options screen. You can also access this menu by swiping left from the edge of the screen when in your vault:



    You may switch between the Sites, Secure Notes, and Form Fill views through this menu, or by swiping from the right edge of the vault screen.



    Tapping on a site will open the options menu to interact with that site entry, while tapping on a folder name opens the Folder List, which allows you to jump to a different folder. To launch the Edit Site dialog, tap on a site entry to show the options menu and then tap on Edit.


    The Edit Site menu for an entry looks very similar to the Edit menu you see on the full browser extension.  You can change the name of the entry, the folder it is stored in, URL, Username, Password, Edit Form Fields, designate it a as a Favorite, add a Master Password reprompt, or Never AutoFill. From the secondary menu in the upper right (three dots) of the Edit Site screen, you may also share the entry with other LastPass users, delete the entry, or generate a new password:



    The Vault Menu also has options for:




    • Security Challenge: Allows you to run the Security Check from your device

    • Browser: Open the LastPass application's browser, which will allow you to use form fill on sites that you may have trouble with in other browsers

    • Generate Password: Generate and copy a secure password

    • Manage Shared Folders: View and edit any shared folders you have with other users

    • Change Identity: Change the current Identity you are using. This is done by tapping on the User Icon at the top of the menu

    • Settings: Allows you to customize your LastPass Android App preferences

    • Log Out: Log out of your LastPass account


    [/accordion-item]

    [accordion-item title="Using the LastPass Android Browser" id="h5"]
     
     

    The LastPass Android App has a fully functioning browser within the app. This browser can automatically launch your sites, autofill your login credentials, and can even save new login credentials when you login for the first time. When you launch a site from your Vault you will automatically be taken to the that site in the LastPass browser.  You can also go directly to the browser by tapping the LastPass icon in the top left corner of your Vault. Once in the browser and on a website, you can hit your Menu button and be offered a list of options to help your browsing experience:


    [wc_row][wc_column size="one-half" position="first"]




    [/wc_column][wc_column size="one-half" position="last"]

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    • AutoFill: AutoFill will automatically fill login credentials for the browser's current site

    • Fill Forms:  Will give you a selection of Fill Forms that you have saved in your account to be used on the current page

    • Save Site: Save a website username and password

    • Share Page: Share the website link via another app on your Android

    • Find in Page: Allows you to type in specific search terms to find in the page

    • Request Desktop / Mobile Site: Loads up the desktop or mobile version of the website

    • View HTML: Allows you to view the HTML code for the web page


    Your Vault Menu and options are available at all times by swiping from the left of the screen edge.


    [/accordion-item]

    [accordion-item title="Settings" id="h6"]
     
     

    There are many customization options available to you in the Settings menu at the bottom of your Vault Menu:


    [tabbed_section]
    [tab title="Your LastPass Account" id="t1"]

    Your LastPass Account


    Here you will find the remaining duration of your premium license, the option to share LastPass with a friend (for free Premium of course) and a link to rate the app on the Play Store.


    [/tab]
    [tab title="Security" id="t2"]

    Security



    • Lock LastPass Automatically: This option and its sub options will allow you to set when LastPass will lock itself if sent to the background or if the screen is turned off. Accessing LastPass again will require either your master password or a PIN code. The sub options allow you to set a PIN code and modify the Reprompt Timer.

    • Check session when app is activated: When the LastPass app is brought to the foreground (after you've been using other apps), this option forces the app check to see if the session has been killed on the server .. if so, LastPass will logoff.  This forces you to login again, and forces an update from the server.  This is a very useful feature for users who often kill their sessions via the server, or are concerned about losing their phone or mobile device.

    • Skip reprompt after log in: This feature allows a user to log in to the LastPass Application, and perform an action that requires Master Password Reprompt without re-entering their Master Password. *NOTE* This feature only works if the user does not have his/her Master Password set to be remembered, and the maximum amount of time from log in to performing an action that would require the Master Password to be re-entered is currently 20 minutes.

    • Log out when app is idle: Setting a time limit for this feature will ensure that your LastPass app logs off after X minutes of LastPass being logged in, but in the background of your device.  This is another good security feature to use when concerned about the loss or theft of a mobile device

    • Allow screenshots of this app: Allows you to disable screenshots to be taken while within the LastPass App.

    • Allow offline access:  This allows you to log into your locally cached data if you do not have access to an Internet connection (requires to have logged into the server at least once, and you have not disabled offline in your multifactor options).


    [/tab]
    [tab title="App Fill" id="t1"]

    App Fill



    • Fill logins into other apps: Controls whether or not LastPass' Accessibility Service will be enabled. Enabling this will navigate you to the appropriate Android Settings page to enable the service.

    • Edit app fill settings: Allows you to choose which apps you want to show fill window and /or fill helper for and add the Matching site URL.

    • Search for password fields in apps: This option is enabled by default.  If this option is disabled, you will need to manually tap into the password field on the app's login screen for the Fill Window to appear as LastPass no longer automatically scans password fields.

    • Show fill helper notification: Allows notification of the fill helper in the system notification bar at the top of your Android device's screen.

    • Hide fill helper: Allows you to choose a time limit for when to hide the fill helper (i.e., after 15 seconds).

    • Edit fill helper settings: Allows you to white list which apps and browsers the fill helper can show on screen for.

    • Advanced: Allows you to set whether the Fill Helper bubble will appear for all browsers or all apps.



    [/tab]
    [tab title="Search" id="t3"]

    Search



    • Allow web search from vault: When the Vault is visible, allows text entered into the Search/URL bar to be passed to Google as a search string, but only after the search has been submitted (the user has hit Enter). Security-conscious users may want to disable this feature to prevent Vault search terms from ever being passed outside of the LastPass Application.

    • Search Within Secure Notes: Clicking on the Search/URL bar while inside of the Vault will allow you to search for a specific entry saved or for a secure note. Searches now include the ability to search within the secure notes, instead of by title alone. Secure not content is not pre-decrypted in memory, so those users with numerous secure notes may see significant slow downs during their searches.


    [/tab]
    [tab title="Browser" id="t4"]

    Browser




    • Launch to: Enables you to change whether LastPass launches a site in the LastPass browser or your default browser.

    • Browser home page: Set's the LastPass browser's home page.

    • Warn before filling insecure forms: Shows a warning notification before filling in log in forms on insecure sites.

    • Show suggestions from Google: When entering text into the URL bar of the LastPass browser, you will be prompted with a list of suggested search terms - similar to the search prediction feature used by Google.

    • Warn before filling insecure forms: When submitting to a website through the LastPass browser, this option will check that the connection is over https as well as looking for the domain of the site to match the domain that the information is being sent to.

    • Clear cookies on log out: Clears any stored site cookies on log off.

    • Close tabs on log out: Closes all open browser tabs on log off.

    • Clear history on log out: Clears browser history on log off.

    • Clear cookies on close: Clears cookies when you close the app.

    • Use mobile user agent: Sets the browser to request mobile set rendering from the server.

    • Set default browser: Set's the LastPass browser as your default browser on Android.

    • Advanced: The below options appear in this menu.



    • Tabbed Appearance: Enabled by default, this setting allows launched entries to be opened in new tabs.

    • Install bookmarklets: Bookmarklets will automatically be installed.


    [/tab]
    [tab title="Actions" id="t5"]

    Actions



    • Refresh Vault: Refreshes your vault’s connection with the server to sync new or updated data.

    • Clear LastPass cache: Clears LastPass’ locally cached data


    [/tab]
    [tab title="Help and Support" id="t6"]

    Help and Support


    This section will give you quick access to this online manual, the ability to report a problem to us, and the tools to get log information if our support agents need to request more information from you.


    Android Help and Support Menu

    • User Manual: A link to the article that you are currently reading!

    • Report a Problem: A quick link that will open your email client and allow you to send a message directly to our support team.

    • Enable Logging: Enables error logging by the LastPass app in the case of an internal error or app crash. It's sub option allows you to view the log so that you can copy and paste it to us.

    • Use debug server: Sends debug logs to LastPass server for troubleshooting. Please only enable when asked to by LastPass support.

    • Version: Shows current app version number


    [/tab]
    [tab title="Advanced" id="t7"]

    Advanced




    • Enable Logged in Notification: Enables a LastPass icon in your notification bar to signal an active login.

    • Remove Notifications on Activate: Removes logged in notifications after activating LastPass.

    • Enable LastPass Input Method:  Enables the LastPass Input Method.

    • LastPass Data Center: Allows you to manually select which data center is used for log in. *NOTE* This does NOT migrate a user’s data between data centers, but will redirect to the other data center if the user logs into the one where her/his data isn’t. This option is ONLY enabled when the user is not logged into the Vault.

    • Local Data Location:  Allows you to change the location of locally cached data from the default location.

    • Local Attachment Location: Allows you to change the location of downloaded attachments or files.

    • Default Site Action: Allows you to charge the default action taken when tapping on a site entry in the vault.


    [/tab]
    [tab title="About LastPass" id="t8"]

    About LastPass


    Tapping this menu item will open the LastPass app's version information window which contains build number/date, and links to the Privacy Statement and Terms and Conditions.


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Copy Notifications" id="h7"]
     
     

    If you are running an OS where the App Fill Feature is not yet supported, there are two ways ways to use LastPass for Android to login to other apps and other browsers.  The first is the "Add Copy Notifications" method, and is detailed below. With the LastPass application running, tap a site entry in your vault to cause the Site Menu to appear. Tap on the More... option to expand the options list:



    Choose "Add Copy Notifications" from this list. Now go to your app. You'll see in the notifications bar we've added a Copy Username and Copy Password. These buttons will help you put the username and password into the app.  You simply need to select them from the Notifications bar to copy them to your clipboard, and you can then paste your username and password into your app login!  You will have to do each separately:



    [/accordion-item]

    [accordion-item title="Input Method (LastPass Keyboard)"  id="h8"]
     
     

    LastPass for Android has a custom input method that you can use to log in to apps. For Android OS 4.1+ we suggest using the Android App Fill Window feature instead.


    Things to note for using this feature:




    • Please note that sites that require a Master Password re-prompt cannot currently be selected for autofill within the input method.  This will include all sites if you have "Prompt for LastPass master password when: Log into a Site" checked in Account Settings.

    • This Input Method cannot "see" into other browsers. We suggest using the LastPass browser within the Android App for the best experience for autofilling. But if you are using this method to fill into a website in another mobile browser, please note that you will need to "Switch to Groups" in most all cases as LastPass cannot match the URL to your Vault since this information cannot be grabbed from the site through a 3rd party browser due to Android security settings.

    • If the Input Method is unable to detect the login for your app and shows, "No Matching Sites",  select the [Switch to Groups] option. This will show you the list of the folders in your Vault where you can then navigate to the specific entry and select "Fill" to autofill your username and repeat the steps to fill your password.


    To use this feature, you'll first need to manually create a  login to the app in LastPass if you don't have an entry for it or a corresponding site.  In most cases, you'll just need the username and password to be able to log in.  The next step is to enable the LastPass Input Method by opening your Vault Menu and tapping on SettingsAdvanced AND following the screen prompts to enable the keyboard in your Android Language and Input settings:


    [wc_row][wc_column size="one-half" position="first"]




    [/wc_column][wc_column size="one-half" position="last"]

    [/wc_column][/wc_row]


     

    Now, you're ready to log in to apps using LastPass' keyboard.  Open the app that you would like to log in to.  Once there, tap into the text field.  You will see a small keyboard icon in the lower right hand corner along the bottom of your screen. Tap on this and your current active keyboard options will be displayed to you. Select the LastPass option from the list and your keyboard will switch over as seen below:



    Hit the LastPass AutoFill button to see a list of your  logins:



     Then, select the appropriate login, and hit the Fill button. You will have to do this in both the username field and the password field to fill each:



    Your app logins will be autofilled, and you'll be able to quickly and easily log in to your Apps.


    [/accordion-item]

    [accordion-item title="Fingerprint Scanner (on supported devices)" id="h9"]
     
     

    The first step is to register your fingerprint in the settings on your Android device.


    Please note that the Fingerprint scanner feature will NOT replace your master password for logging into the app (since your master password is needed to decrypt your Vault). It can only be used when being reprompted for your master password to re-gain access to the already logged in app.


    To enable the feature in LastPass, go to:


    Vault Menu > Security > and enable Use fingerprint to unlock


    When will I see the fingerprint swipe option?




    1. When you have enabled 'Reprompt for Master Password' (globally or specific entries).

    2. When you have saved your master password in the App login page, and are returning back to the app. You must have the option in: Vault Menu > Settings  > Security, 'Lock LastPass automatically', enabled.

    3. Company policy (if you are part of a LastPass Enterprise) requires reprompt.

    4. In the App Fill Window, if the re-prompt for master password setting is set.


    [/accordion-item]

    [accordion-item title="Advanced Sharing Feature - Shared Folders" color="Accent-Color" id="h10"]
     
     

    Shared Folders are available for both  LastPass Premium and LastPass Enterprise users. Universal access and real-time updates are a priority for us, and these new features give you easier on-the-go access to data and the ability to change settings at a moment’s notice.


    You can open the Manage Shared Folders feature from the Vault Menu:



    From there you can tap on the Plus (floating action button) to instantly create a new Shared Folder:




     

    You can also add or remove users from the Shared Folders. When you tap Edit for a Shared Folder, you can Add and Remove users to and from the Shared folder:



    To change user permissions on a specific shared folder, tap the shared folder  > Edit > user's name > Edit button on the pop up menu and select the new permissions.


    To remove a user from a shared folder, tap a user’s email address and tap Unshare.


    Android Edit Share Folder Permissions

    To add sites to the folder, simply tap a site in the vault and “Edit” the login, updating the “Folder” field to the newly-created Shared Folder.


    Shared Folders and the logins added to them will sync automatically to the vaults of any LastPass users given access to the Folders.


    And in addition to our existing support for the fingerprint readers on Samsung phones and tablets, we’ve also added support for the Synaptics fingerprint readers that other manufacturers are now adding to their phones, like the new XOLO Q2100.


    [/accordion-item]

    [accordion-item title="Third Party Mobile Applications"  id="h11"]
     
     

    Lastpass has provided our software to some third-party companies in order to be able to offer our program in the widest range possible. Below, we have listed three of the most popular extensions currently available.


    [tabbed_section]
    [tab title="Dolphin 11 Add-on" id="t1"]

    Dolphin 11 Add-on


     

    If you want the option of using other mobile browsers with LastPass, you can install the LastPass plugin for Dolphin 11, a feature-rich browser for your Android device.


    LastPass for Dolphin is a Premium app, but can be trialed for 14 days for free.



    Installing LastPass for Dolphin


    First, install Dolphin on your Android device. Open the "Play Store" app, search for "Dolphin", and select "Install". Once the download is complete, you can open up the "Play Store" app again and search for "LastPass Dolphin." The LastPass add-on will appear first in the search results, and you can tap "Install" to download the app.


    After it finishes downloading, you can launch the Dolphin Browser app and tap on the puzzle piece icon in the upper right to open the Control Panel:


    Dolphin Addon Panel


    Then, tap the LastPass addon to enable LastPass and bring up the sign in menu.



    Using LastPass for Dolphin


    Once installed, you can tap on the LastPass icon to launch the login dialog. You can have the app remember your email and/or password, just like the desktop plugin. After entering your Master Password and tapping "login", you can start browsing:


    Dolphin Log In


    LastPass for Dolphin 11 offers much of the functionality that you find on your computer and other LastPass apps. After logging in, if you swipe left to open Dolphin extensions, and tap the LP Icon- which will be red to indicate an active login- you will be offered a number of actions to take with LastPass:


    Dolphin Addon Site Menu

    If you have more than one login for a site, you can tap the LastPass icon and tap "autofill" to see a full list of logins for that domain. Tapping on one of the listed entries will autofill the associated username and password:


    Dolphin Autofill

    If you need to fill out a web form, such as a registration or checkout form, you can tap the LastPass icon and tap "Fill Forms" to see a full list of your Form Fill profiles. Tapping on one of the profiles will autofill the form:


    Dolphin Form Fill

     

    Selecting Tools from the main action menu will offer you the options to Generate Password, change Identities, Recheck Page, or Refresh Sites available in your Vault:


    Dolphin Tools

     

    The password generator offers all of the same features and options available as the full password generator in the LastPass browser plugin for desktops:




     

    Your LastPass Vault on Dolphin


    To view your LastPass Vault, select My LastPass Vault.  You'll be be able to view all your saved entries that you normally see in your Vault on a computer or elsewhere.  From here, you can launch your sites, edit them, and even Add Copy Notifications to login to other apps. You can also Add Sites, Secure Notes, and Form Fills from your Vault, as well as switch Identities.  All this is done by selecting the Menu button in the lower right hand corner once inside the Vault:


    Dolphin Vault Menu

     

    Selecting the Preferences option allows you to change important LastPass settings:


    Dolphin Addon Preferences

    • Automatically Logoff when all browsers are closed:  This option enables you to have LastPass Automatically log you out of your account when the Dolphin Browser is fully closed.

    • Enable Fast Decryption: Enables the app to use the fastest decryption possible. This should only be disabled if the app is crashing.

    • Enable Icon: Enables your site favicons to be viewed in your Vault.

    • Enable Logging: Enables error logging by the LastPass app in the case of an internal error or app crash.

    • Default Site Action: Enables you to change the default actions taken when you tap a site in your Vault.  The options are Edit Site, Launch Site, Add Copy Notifications.

    • Local Data Location: Allows you to change the location of locally cached data from the default location to your memory card.


    Selecting the More Option (from the main vault screen), will show you additional options that are available:


    Dolphin Vault Options

     

    • Refresh Sites: This forces LastPass 'poll' the server for updates that may have been made to your account.   This will always update the server of any changes you have made on your Android.  By default, these updates only happen on the Android when you use 'Refresh Sites' or when you login to your account.

    • Never URLs: Allows you to view and edit your Never URLs.

    • Clear Local Cache: Clears LastPass' locally cached data.

    • About:  Shows you the version number of the LastPass extension.


    [/tab]

    [tab title="Firefox Mobile Add-on" id="t2"]

    Firefox Mobile Add-on


     

     

    LastPass has an extension available for Firefox Mobile on Android OS devices. While it is functional, we recommend using our Dolphin HD extension or LastPass app for use on the Android rather than Firefox Mobile due to Firefox's limited integration. Bookmarklets are also another mobile option on Android devices. If you choose to use LastPass for Firefox Mobile, you will see behavior very similar to what you see on computer-based versions of Firefox.


    Once installed from our downloads page, https://lastpass.com/download.php, the Firefox Mobile extension manager will be listed under the extensions/menu tab:


    FF_menu

    Your LastPass Vault


    To view your Vault, visit https://m.lastpass.com/


    After entering your login credentials and logging in, you'll have access to your LastPass Vault, where you can use the search bar to search for an entry, or scroll down the page to find it. You can then launch the site directly from here and LastPass will autofill the login for you:


    FF_vault

    Browsing using LastPass in Firefox Mobile


    Browsing with LastPass in Firefox mobile is very similar to using the full LastPass extension for Firefox on a computer. You have two main ways to browse sites. The first is launching sites from your Vault, as directed above. The second option is to manually navigate to the website using Firefox Mobile URL bar and typing in the URL. While a site will autofill if you launch from your Vault, it will also autofill when manually navigated as long as the site matches a saved entry (the same as the desktop version).



    Autofill and Fill Forms option


    If LastPass does not autofill for you, you can always manually fill as saved entry by going to your extensions option > LastPass > Autofill:


    FF_autofill

    You can also use this same menu to access your Fill Forms profile to autofill forms on a page.


    [/tab]
    [/tabbed_section]
    [/accordion-item]

    [accordion-item title="Kindle Fire and Nook Color"  id="h12"]
     
     

    Because these platforms use an Android-based operating system, the apps for both are the same as our Android app. Please note that the LastPass input method for logging into apps is unavailable on the Kindle Fire and Nook Color.  Just like our Android app, these apps both require premium access.


    You can download our Kindle Fire App from our page in the Kindle app store


    You can download our Nook Color App from our page in the Nook app store


    [/accordion-item]

    [accordion-item title="Application Permissions on Android"  id="h13"]
     
     

    Why do you need those Permissions?


     

    With the introduction of granular permissions in Android M, we felt our customers would like to know which permissions we ask for and why. Below is a full list of the permissions we use and their function.




    • Why does LastPass request permission to use the microphone?

      • This is so that we can record audio attachments to add to secure notes.



    • Why does LastPass request permission to create browser bookmarks?

      • This is so that we can have the ability to install LastPass bookmarklets into your default browser.



    • Why does LastPass request permission to write to external storage?

      • This is so that we can save encrypted attachments data to external storage, and so that we can support file downloads in the LastPass browser.



    • Why does LastPass request permission to receive data from the internet?

      • This is so that we can receive push notifications for vault changes and sync your vault.



    • Why does LastPass request permission to use NFC?

      • This is so that we can support YubiKey NEO for multifactor authentication.



    • Why does LastPass request permission to get the list of user accounts?

      • This is required so that LastPass can receive push notifications of vault changes on devices running Android versions earlier than 4.0.4. Unfortunately there is no way to specify this permission dynamically, so it is required for all later versions of Android as well.



    • Why does LastPass require the billing permission? 

      • This is to support the ability to purchase LastPass Premium from inside the app.



    • Why does LastPass require permission to keep the phone awake?

      • This is required for push notifications, to let the app know when the vault has changed on the server and should be refreshed.



    • Why does LastPass require permission to use the device location or the GPS?

      • This is so we can support web sites in the internal web browser that ask for permission to use your current location.



    • Why does LastPass require permission to read the WiFi state or access the phone state? 

      • This is so that we know when you are are online, so we can improve vault downloading performance.



    • Why does LastPass require unlimited access to these permissions, such as the microphone?

      • Prior to Android M, apps could not request permissions on-demand when they needed to use the feature. All permissions must be specified as part of the application package, which allows the Google Play store to show all permissions that the app is using in advance.

      • Starting with Android M, some permissions, such as Internet, are granted automatically, while others, such as microphone, are requested when you use the corresponding feature in the app. However, apps that have not been updated to take advantage of the new Android M features will still require you to allow all permissions during installation.




    [/accordion-item]
    [/accordion]

    Firefox Mobile Add-on

    LastPass has an extension available for Firefox Mobile on Android OS devices. While it is functional, we recommend using our Dolphin HD extension or LastPass app for use on the Android rather than Firefox Mobile due to Firefox's limited integration. Bookmarklets are also another mobile option on Android devices. If you choose to use LastPass for Firefox Mobile, you will see behavior very similar to what you see on computer-based versions of Firefox.

    Once installed from our downloads page, https://lastpass.com/download.php, the Firefox Mobile extension manager will be listed under the extensions/menu tab:

    FF_menu

    Your LastPass Vault


    To view your Vault, visit https://m.lastpass.com/

    After entering your login credentials and logging in, you'll have access to your LastPass Vault, where you can use the search bar to search for an entry, or scroll down the page to find it. You can then launch the site directly from here and LastPass will autofill the login for you:

    FF_vault

    Browsing using LastPass in Firefox Mobile


    Browsing with LastPass in Firefox mobile is very similar to using the full LastPass extension for Firefox on a computer. You have two main ways to browse sites. The first is launching sites from your Vault, as directed above. The second option is to manually navigate to the website using Firefox Mobile URL bar and typing in the URL. While a site will autofill if you launch from your Vault, it will also autofill when manually navigated as long as the site matches a saved entry (the same as the desktop version).

    Autofill and Fill Forms option


    If LastPass does not autofill for you, you can always manually fill as saved entry by going to your extensions option > LastPass > Autofill:

    FF_autofill

    You can also use this same menu to access your Fill Forms profile to autofill forms on a page.

    Windows Mobile

    LastPass for Windows Mobile


    (Windows Mobile 5+) is an application that will allows you to carry your LastPass data around with you. As always, this data can only be unlocked using your email address and password.


    As with all smartphone apps, LastPass for Windows Mobile is part of our Premium offering and can be tested with a 14-day free trial.


    Installing LastPass for Windows Mobile

    To install, point your Windows Mobile browser to: https://lastpass.com/winmo.cab


    Using LastPass for Windows Mobile

    LastPass for Windows Mobile features a built-in browser that will automatically fill your login information for each of your saved LastPass sites.


    LastPass for Windows Mobile also displays all of your Secure Notes and Sites in a searchable interface. It allows you to add, update, and delete Secure Notes and Sites:



    Windows Mobile 5 users that experience a problem logging in may need to install this package that updates their root SSL certificates: https://lastpass.com/rootcertwm5.cab

    iOS

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item expand="true" title="LastPass on iOS" id="h0"]
     

     

    LastPass for iOS is an application that will allow you to carry your LastPass data around with you and easily login to websites from your iPhone, iPod Touch, and iPad. It is compatible with iPhone (3GS, 4, 4S, and 5, 6, 6+) iPod Touch (3rd, 4th, and 5th generations) and iPad (1,2,3,4, Mini, and Air). It requires iOS 5.1 or later and is optimized for iPhone 5. As with all smartphone apps, LastPass for iOS is a part of our Premium offering.


    [/accordion-item]

    [accordion-item title="Installing LastPass for iOS" color="Accent-Color" id="h1"]
     

     

    Go to the App Store on your device and search for LastPass for Premium Customers. Tap GET to install.


    [/accordion-item]

    [accordion-item title="Logging In" color="Accent-Color" id="h2"]
     

     

    LastPass for iOS decrypts your data and displays all of your Secure Notes and Sites in a searchable interface. It also allows you to add, update, and delete Secure Notes and Sites and launch a browser to easily log in to your sites.


    After installing the LastPass browser application on your iOS device, you can launch the application by tapping on the icon.  LastPass will then open up a browser. Tap the LastPass icon at the top left to bring up the login page as shown below:


    Log_In


    For iOS devices that support Touch ID, you will be prompted to choose to login with Touch ID instead:


    Use_TouchID
    [/accordion-item]

    [accordion-item title="The LastPass Vault" color="Accent-Color" id="h3"]
     

     

    From the Vault page, you will have access to all major LastPass features and options.


    [tabbed_section]
    [tab title="Sites"]

    The first thing you will see is your Sites tab and a list of all Sites that you have in your LastPass account.  Tapping on any of these Sites will bring up your Site action menu:


    vault_menu

    This menu allows you to Delete the entry, Launch your Site in the LastPass browser, View the Site entry and credentials, Edit the Site, Copy the Username or Password from the entry to the iOS clipboard, or Show the Password.  Launching your site from the Vault will AutoFill your login credentials for that particular Site using the LastPass in-App browser.
    [/tab]
    [tab title="Secure Notes"]


    The Notes tab is a separate listing of all the Secure Notes that you have stored in LastPass. Tapping on a Note here will allow you to view the Note:


    IMG_0107

    Clicking 'Edit' will allow you to edit the note as seen below. By clicking on the camera icon, you can add an image to the note. By clicking on the microphone icon, you can add a voice recording to your note.


    IMG_0106
    [/tab]
    [tab title="Form Fills"]

    By tapping on the Form Fill tab, it will bring you to a separate listing of all of your form fill profiles. By selecting one, you will be able to view and edit its details:


    Form_fill
    [/tab]
    [tab title="Quick Add"]

    Use the Quick Add button to quickly add new sites, Secure Notes and Form Fill Profiles
    IMG_0097
    [/tab]
    [/tabbed_section]
    [/accordion-item]


    [accordion-item title="The LastPass Menu" color="Accent-Color" id="h4"]
     

     

    By clicking on the Menu icon in the top right-hand corner of your Vault, you will be given a number of options:


    IMG_0098

    1. My LastPass Vault allows you to return to your Vault.

    2. Sites takes you to your stored sites as well as gives you the option to save a site.

    3. Form Fill Profiles displays your stored Form Fills and allows you to create a new Form Fill Profile or Add a Credit Card Profile.

    4. Secure Notes allows you view your current Secure Notes and Add a Secure Note.

    5. Add New allows you to add a new site, Secure Note or Profile.

    6. Generate Password will open the password generator tool.

    7. Settings opens further options for the app (see below).

    8. Security Challenge will allow you to check how secure the Passwords in your Vault are.

    9. Tools will give you the option to change to an Identity or Refresh your Vault (Force LastPass to sync updating any changes you have made) and access the About page, which will provide the current version number you are using and when it was built.

    10. Log Out will manually log you off.


    [/accordion-item]
    [accordion-item title="Settings" color="Accent_Color" id="h5"]
     

     

    Settings
    [tabbed_section]
    [tab title="Your LastPass Account"]

    Under Your LastPass Account you'll find your account User Name, whether or not you have LastPass Premium or not, and your Premium Expiration date. Tap About LastPass for iOS to find the version number and build date of the app.


    Settings_account


    [/tab]
    [tab title="Security"]
    Settings_security

    1. Use Touch ID: Enable to use Touch ID to unlock your account (only available on devices that support Touch ID).

    2. Use LastPass Pin Code:Protect your account with a 4 digit PIN code.

    3. Lock Options: Choose how often LastPass reprompts for authentication before accessing the Vault after coming back from device lock or switching apps.

    4. Auto Logout: Choose how soon LastPass logs out after not using the app for a designated amount of time

    5. Allow Custom Keyboards: Disable this option to disallow Custom Keyboards to be used while in the LastPass App

    6. Remember Master Password: Enable to have the LastPass App remember the Master Password. This option is not recommended.

    7. Log Out on Close: Enable this option to have LastPass automatically logout whenever your quit the app.


    [/tab]
    [tab title="Actions"]
    Settings_actions

    1. Clear LastPass Cache: Delete your local Vault data. It will be repopulated the next time LastPass syncs with the server.

    2. Clear Device Clipboard: Clear the clipboard of any data.

    3. Clear Browser Cookies: Delete all cookies created by sites while browsing with the LastPass browser.

    4. Clear Browser Cache: Delete the LastPass browser history and cache.

    5. Close All Browser Tabs: Clear all browser tabs in the LastPass browser.


    [/tab]
    [tab title="Advanced"]
    Settings_Advanced

    1. Show Username in Vault: Enable this to see usernames while scrolling through the Vault.

    2. Default Search Engine: Set what Search Engine you would like to use.

    3. Block Cookies: Control which cookies are stored when visiting sites.

    4. Close Browser Tabs on Logout: Enable to have your tabs automatically close when you logout.

    5. Clear Browser History on Logout: Enable to have your history automatically delete when you logout.

    6. Clear cookies on logout: Enable to have all cookies deleted automatically when you logout.

    7. Include Secure Notes in Search Results: When searching, include text from within Secure Notes.

    8. Include Usernames in Search Results: When searching, include usernames.

    9. LastPass Data Center: View which data center you are currently using.


    [/tab]
    [/tabbed_section]
    [/accordion-item]

    [accordion-item title="Autofilling with LastPass" color="Accent-Color" id="h6"]
     

     

    [tabbed_section]
    [tab title="LastPass Browser" id="t1"]

    While you can use the LastPass app solely as a repository for your passwords, for the best experience we recommend that you use the built-in browser to view and AutoFill your site logins.  To get to the LastPass browser, you can launch a site from your LastPass Vault or you can simply type in a URL in the search bar.


    IMG_0101

    When you launch a site from the LastPass Vault on your iOS device, it will automatically fill in your login credentials.  If you choose to manually navigate to a site using the browser, you can still AutoFill by selecting the grey LastPass asterisk within the login textboxes.  You will then be presented with all of your existing entries for the current site you are on:


    IMG_0102

    If you are at a webpage with a form to fill, clicking on the LastPass Icon > Form Fill Profiles will give you fill form options:


    IMG_0103

     If you need to generate a password, tap on the LastPass Icon > Generate Password and you will be presented with password options as seen below:


    IMG_0104

    Tapping Show Advanced Options will provide more options as seen below:


    IMG_0105>

    [/tab]
    [tab title="Safari" id="t2"]

    With LastPass iOS 8 and above, LastPass can autofill in Safari on iPhones and iPads with the LastPass extension.Enable the LastPass Extension in Safari.



    Enable Safari extension



    1. Disable Safari Autofill:

      • Go to iOS Settings

      • Find and tap on the Safari icon

      • Under General, tap Passwords and Autofill

      • Toggle Names and Passwords off



    2. Download the LastPass App from the App store and login.

    3. Open Safari.

    4. Browse to the page you want to login to.

    5. Tap the Share Icon ios_share to open the extensions menu.

    6. In the lower list, scroll the extensions to the right to reveal the 'More' button.

    7. IMG_0046
    8. Tap 'More' and accordion-item LastPass on in the list.


    9. LastPass will now appear in your list of extensions. You can tap and drag the LastPass icon to move it anywhere on your extensions list.




    Using LastPass in Safari


    Now that you have LastPass enabled, browse to a site you would like to login into:




    1. Tap the Share Icon ios_share.

    2. Tap the LastPass Icon.

    3. If you have Touch ID, PIN, or Master Password reprompt enabled, you will be asked to verify your login.

    4. LastPass will present you with a list of available logins for that site. Tap the site to autofill and log you in.


    [/tab]

    [tab title="Chrome" id="t3"]

    On devices with iOS 8 and above, Chrome has allowed extensions to be run in the browser. Follow the instructions below to enable the extension in Chrome.



    Enable Chrome Extension



    1. Download the LastPass App from the App Store and login.

    2. Open Chrome.

    3. Browse to the page that you want to log into.

    4. Tap the menu button in the upper right of the screen  menu icon

    5. Tap on the Share Icon ios_share to open the extensions menu.

    6. Tap on the lower More button to open the extensions menu: IMG_0046

    7. Toggle LastPass on the subsequent list:

      Lastpass enable Chrome



    8. LastPass should now appear on the Share list options:

      Lastpass icon on share list Chrome




    Using LastPass in Chrome


    With LastPass enabled, you should be able to call you vault entries from the share menu, then copy and paste them from the LastPass menu into Chrome.




    1. Tap the Share icon ios_share.

    2. Tap the LastPass icon.

    3. If you have Touch ID, PIN, or Master Password reprompt enabled, you will be asked to verify your login.Touch ID Chrome

    4. LastPass will present you with a list of available logins for that site. Tap the site to have LastPass autofill for you.


    [/tab]
    [tab title="Video Tutorial" id="t4"]


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="LastPass for Apple Watch" color="Accent-Color" id="h9"]
     

     

    Enable LastPass for Apple Watch




      1. First pair your Apple Watch to your iPhone

        • Tap Apple Watch App on your iPhone

        • Scroll down and tap LastPass

        • Next to Show App On Apple Watch, slide the switch to the On position so the app appears on your Apple Watch



      2. Launch LastPass, log in, and then enter Settings.

      3. Under Security, there is an option called "Authorize Apple Watch". Slide the switch to the "on" position. You will be presented with a warning because many LastPass security features are not available on the Watch.




    To use a PIN code to prevent unauthorized access through the Watch, enable "Use Apple Watch Pin Code". Slide the switch to the "on" position and you will be prompted to enter a PIN code. This code is separate to the PIN code used in the lock screen, but they may be the same.



    Using LastPass for Apple Watch


    Your Vault is available on LastPass for Apple Watch while you are logged into LastPass on the iPhone. It will always show the vault of the currently logged in user.


    From the Vault you can view Site information, Secure Notes, and your Form Fill Profiles. You can view the complete Vault by tapping the "safe" icon. You can search your Vault by tapping the magnifying glass. New Secure Notes can be added by hitting the "plus" icon.


    14 Watch Home  15 Watch Vault
    [/accordion-item]

    [accordion-item title="Filling into Apps" color="Accent-Color" id="h10"]
     

     

    LastPass can fill any app that have made themselves compatible with LastPass. Click here to see the full list of supported apps. To autofill into compatible apps, do the following:




    1. Log into the LastPass App on your iOS device

    2. Go to the compatible app

    3. Look for an autofill icon in the login fields

    4. Tap the icon

    5. In the popup, choose the LastPass extension

    6. Select the appropriate credentials

    7. LastPass will now autofill the data for you to login!


    [/accordion-item]

    [accordion-item title="LastPass URL scheme and Launch Center Pro" color="Accent-Color" id="h11"]

    Other iOS applications can use the LastPass URL scheme to launch LastPass and perform actions on your behalf. This is particularly useful when used with applications such as Launch Center Pro.


    If you are not currently logged into LastPass, or the LastPass lock screen is active, the action will be completed after login is successful or the app is unlocked.


    These are the four actions that can be performed, with example URLs:




    • lastpass://search/text
      Performs a search of 'text' in the vault and recently visited sites, as if it were typed in the text bar at top.

    • lastpass://vault
      Opens LastPass with the vault as the selected tab.

    • lastpass://http://example.com
      Opens the provided web URL in a new tab, which in this example is 'http://example.com'
      If the site is in your vault, your saved credentials will be filled.

    • lastpass://https://example.com
      Opens the provided secure web URL in a new tab, which in this example is 'https://example.com'
      If the site is in your vault, your saved credentials will be filled.


    [/accordion-item]

    [accordion-item title="LastPass Wallet" color="Accent-Color" id="h12"]
     

     

    LastPass Wallet has been deprecated and will no longer be available for download in the App Store and will no longer be updated.


    LastPass Wallet is a free mobile app available for iOS devices (iPhone, iPod Touch, and iPad). Wallet makes it easy to store your physical wallet on your smartphone, so you can securely backup and sync your most valuable personal information:



    Wallet is built around LastPass' 'Secure Notes' feature, with templates for credit cards, passports, driver’s licenses, membership cards, bank accounts, and more. In addition to the data filled out for the note, audio clips, photos, and large blocks of text can also be stored in a Note. Any card, piece of paper, or form of data that someone would keep on their person can be stored in Wallet, where it is encrypted and automatically backed-up to the cloud with LastPass. Not only does Wallet provide a secure archive of your most valuable personal information, it will also help significantly with the process of replacing a lost physical wallet.


    [tabbed_section]
    [tab title="Installing"]

    Existing LastPass users can simply install the app from the App Store on their iOS device and login with their usual account information. Any existing Secure Notes will automatically sync to Wallet, where they can be viewed, edited, and synced back to other locations.


    New LastPass users can create an account via the app, then start creating Notes.  If new users choose to explore LastPass features with the desktop browser add-on, they can login with their newly-created account, and any data added via Wallet will be available in other locations where they access the account.


    [/tab]
    [tab title="Features"]

    Once a user has created their account or logged in with an existing account, they can start 'digitizing' their physical wallet and take advantage of the features offered by LastPass Wallet:


    Add Notes


    After logging in to Wallet, a user can tap the "Add New" tab to choose a Note template:



    After choosing a Note type, enter the data for the Note and tap the "Save" button when done. Notes can be created for credit cards, PINs, travel documents, insurance cards, email accounts, memberships, bank accounts, and more:



    Grouping


    Create categories for easily locating Notes:



    Favorites


    Mark frequently used Notes for quick reference in the ‘Favorites’ tab. In the 'Edit' menu for a Note, tap the heart icon to mark the Note as a Favorite.


    Audio clips


    When adding or editing a Note, tap the mic icon to add voice recordings or other sound clips. The clip will then be stored as an attachment in the Note.



    Photo storage


    When adding or editing a Note, tap the photo icon to upload or capture images. The image can then be stored in the Note as an attachment and securely backed up to the LastPass account.


    [/tab]
    [tab title="Settings"]

    Security features are available in the Wallet 'Settings' menu to restrict access to the app and keep your data as secure as possible. By tapping on the Settings tab, a user can choose to enable a number of security options and app settings:




     

    1. Logoff:  Logs you out of your current account and takes you back to the app login screen.

    2. Refresh: Refreshes the connection with the server, so you can immediately sync any new data from LastPass Wallet to the server, and vice versa.

    3. Clear Cache: Clears the locally stored cache; this includes data stored locally that makes Offline Access possible.  This data is stored again upon your next successful online login.

    4. About:  Tells you the version number and build date of the current app.

    5. Logout on Close: When enabled, this option will log you out of your account when the app is closed.  Please note, closing the app means completely 'killing' the app or turning off your iPhone.

    6. Logoff on Idle: Setting a time limit for this option will log you out of your account when the app has been idle for 'X' minutes.  In the screenshot above, the iPhone is set to Never logoff when idle.  Setting some time limit for this, even if extremely high, is a good security measure in the case your phone is lost or stolen.

    7. Use Pin Code: Allows you to set a four digit Pin Code to be asked for upon re-entry to the app after an initial login using your Master Password.  We highly recommend you use this if you leave yourself logged into LastPass Tab when leaving the app to multi-task.

    8. Require pin after returning from background: Allows you to set a timer so you are only reprompted for your Pin Code after 'X' minutes.  In the screenshot above, the app is set to ask for the Pin Code after each time you leave the app and return to it from the background.


    [/tab]
    [tab title="Secure Cloud Sync"]

    As always with LastPass apps and addons, all sensitive user data is encrypted and decrypted locally before being synced to LastPass for safe, easy access everywhere. A tab in the LastPass Wallet app reminds new users that they can install LastPass on their personal computer for free and login with the same account to start saving logins, generating new passwords, and more. Any data stored in LastPass Wallet will be securely synced to LastPass and made available on all browsers, computers, and mobile devices where the LastPass account is used.


    [/tab]
    [tab title="Availability"]

    The LastPass Wallet app is available for free from the App Store on iPhone, iPod Touch, and iPad or at www.itunes.com/appstore.


    Currently, Wallet users can utilize 50MBs of data storage space for free. 1GB of space is available for Premium-level users. Premium users will continue to have the added functionality of viewing, editing, and logging in to stored sites via the LastPass mobile apps. Data allowance for Wallet users may change in the future if needed.


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="LastPass and iCab" color="Accent-Color" id="h13"]
     

     

    We have joined with iCab, a leading mobile browser for iOS, to support LastPass. With iCab's update to 7.2, LastPass Premium users can enjoy direct integration with the browser, with the ability to save new sites, fill logins stored in LastPass, and fill forms with LastPass profiles.


    When you launch the browser, you can log in and out of your LastPass account from iCab's settings (the gear icon). The LastPass icon will then show in the iCab URL bar, which is actually a clickable menu. From the menu, you can save a new site, fill a form with an existing profile, fill a login saved in LastPass, or launch the LastPass.com site.


    iCab is available for $1.99* on the App Store for iPhone, iPod touch, and iPad with iOS 5.1 or later.


    Note that none of the multifactor authentication options are currently supported on iCab mobile browser.


    If you have multifactor authentication enabled for your LastPass account, and have restricted mobile login, you’ll receive an error that the device is restricted.


    You will need to go to your LastPass Icon > My LastPass Vault > Settings > Multifactor Authentication, ensure that you have permitted mobile access with your multifactor authentication method. Then in the "Mobile Devices" tab ensure that you uncheck the "restrict" option, if it was previously checked, then log in again on the iCab mobile browser.


    *price subject to change. Please see App Store for current price.


    [/accordion-item]

    [/accordion]

    LastPass Wallet

    Installing Binary Component

    Windows Phone 7

    Using LastPass on Windows Phone 7


    **A newer version of LastPass on Windows Phone is available here: Windows Phone**

    Once installed, the app allows you to view your Vault and search for your saved sites:



    The Search bar at the top allows you to type in and press 'search' to bring up a specific site.

    A small menu appears at the bottom of the screen, showing two icons and an ellipsis (three dots). Tapping the icon on the right allows you to select 'launch mode' (the little lightning bolt), in which tapping a site launches it in the embedded browser, or 'details mode' (the little notepad), in which tapping a site allows you to view the data saved in the site entry. Whichever is displaying indicates the mode you are currently in.

    Tapping the ellipsis pulls up the menu to reveal the 'logoff' and 'about' options.

    Tapping the 'browser' IE icon launches the embedded browser, allowing you to navigate to your sites and autofill. Another menu appears at the bottom with two icons - a key, for 'autofill', and a person, for 'fill forms'. Tapping on 'autofill' presents a list of all entries stored for the domain you are currently viewing. Tapping on 'fill forms' displays a list of your stored form fill profiles. Tapping a second time on the icon will close the pop-up list:

    There are some known limitations with the app; autofill will only work on sites that use JavaScript, an issue which we hope Microsoft will address. The app is also currently read-only, which means you can't add or change site data, although we will adjust this for future releases.

    Kindle Fire and Nook Color

    BlackBerry

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Blackberry" color-"Accent-Color" id="h0"]
     

     

    LastPass for BlackBerry (4.2.1+) is an application that allows you to carry your LastPass data around with you. Its intended use is for when you do not have access to a computer, but need to access stored information for a Secure Note or a Site.


    LastPass for BlackBerry allows you to download all of your LastPass information from the server and store it in a secure, encrypted file that can be saved to your BlackBerry. As always, this data can only be unlocked using your email address and password.


    Starting with BlackBerry OS 5.0, LastPass for BlackBerry features a built-in browser that will automatically fill your login information for each of your saved Sites.


    As with all smartphone apps, LastPass for BlackBerry is part of our Premium offering and can be tested with a 14-day free trial.


    [/accordion-item]
    [accordion-item title="Installing LastPass for BlackBerry" color="Accent-Color" id="h1"]
     

     

    To install LastPass for BlackBerry, point your BlackBerry Browser to: http://lastpass.com/lastpassbb.php


    To email this link to your BlackBerry, enter your BlackBerry's email address and click Send Email.


    [/accordion-item]

    [accordion-item title="Using LastPass for BlackBerry" color="Accent-Color" id="h2"]
     

     

    LastPass for BlackBerry decrypts your data and displays all of your Secure Notes and Sites in a searchable interface. It also allows you to add, update, and delete Secure Notes and Sites:




     

    [/accordion-item]
    [/accordion]

    LastPass Input Method

    LastPass for Android has a custom input method that you can use to log in to apps on the Android! For Android OS 4.1+ we suggest using the Android App Fill Window feature instead.

    Things to note for using this feature:

    • Please note that sites that require a Master Password re-prompt cannot currently be selected for autofill within the input method.  This will include all sites if you have "Prompt for LastPass master password when: Log into a Site" checked in Account Settings.

    • This Input Method cannot "see" into other browsers. We suggest using the LastPass browser within the Android App for the best experience for autofilling. But if you are using this method to fill into a website in another mobile browser, please note that you will need to "Switch to Groups" in most all cases as LastPass cannot match the URL to your Vault as this information cannot be grabbed from the site through a 3rd party browser.

    • If the Input Method is unable to detect the login for your app and shows, "No Matching Sites",  select the [Switch to Groups] option. This will show you the list of the groups in your Vault where you can then navigate to the specific entry and select "Fill" to autofill your username and repeat the steps to fill your password.


    To use this feature, you'll first need to create a manual login to the app in LastPass if you don't have an entry for it or a corresponding site.  In most cases, you'll just need the username and password to be able to log in.  The next step is to Enable the LastPass Input Method via your LastPass Preferences AND your Android Keyboard Settings:

    Screenshot_2013-11-04-10-03-11


     

    After checking this option in your LastPass Preferences, you'll automatically be taken to your Android Keyboard settings, where you can enable the LastPass Input Method:

    screenshot-1335988620567


     

    Now, you're ready to log in to apps using LastPass.  Go to the app login screen that you'd like to log in to.  Once there, tap into the text field.  You must pull down the notifications menu instead (where it has the "Wi-fi, bluetooth, etc).  There should be the option in that menu that brings up the "Select input method" option where you can select the LastPass Input Method:

    Go back to the Login Screen and you should now see the LastPass input method with the LP icon in the keyboard options:


    Screenshot_2013-10-31-11-51-22


     

    Hit the LastPass AutoFill button to see a list of your  logins:

    Screenshot_2013-10-31-11-51-27


     

    Then, select the appropriate login, and hit the Fill button. You will have to do this in both the username field and the password field to fill each:

     

    Screenshot_2013-10-31-11-51-49

     

    Your app logins will be autofilled, and you'll be able to quickly and easily log in to your Apps!

     

     

     

    Windows

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="LastPass for Windows Phone" color="Accent-Color" id="h1"]
     

     

    LastPass for Windows Phone (7.5+) includes a built-in browser that will automatically fill your login information for each of your stored LastPass sites while giving you access to most major features.


    The application allows you to download all of your LastPass information from the server and store it in a secure, encrypted data-store that is saved to your Windows Phone. As always, this data can only be unlocked using your email address and Master Password.


    As with all smartphone apps, LastPass for Windows Phone is part of our Premium offering.


    [/accordion-item]

    [accordion-item title="Installing LastPass for Windows Phone" color="Accent-Color" id="h2"]
     

     

     To install LastPass for Windows Phone, open the Windows Store on your device and search for LastPass. Or you can click here: http://apps.microsoft.com/windows/en-us/app/21139d33-becf-4474-adbf-c6bf012f1f72


    [/accordion-item]

    [accordion-item title="Logging into LastPass" color="Accent-Color" id="h3"]
     

     

    LastPass for Windows Phone decrypts your data and displays all of your Secure Notes and Sites in a searchable interface. It also allows you to add, update, and delete Secure Notes and Sites and launch a browser to easily login to your sites.


    After installing the LastPass browser application on your Windows Phone, you can launch the application by tapping on the icon. LastPass will then prompt you to enter your LastPass email and Master Password:


    Windows Phone Login


    Once you submit your login credentials, LastPass will launch your searchable Vault:


    [/accordion-item]


    [accordion-item title="LastPass Vault on Windows Phone" color="Accent-Color" id="h4"]
     

     


    From the Vault page, you will have access to major LastPass features and options.  The first thing you will see is your Sites tab and a list of all Sites that you have in your LastPass account.  Tapping on any of these Sites will bring up your Site action menu:



    This menu allows you to Launch your Site in the LastPass browser, Edit the Site,  or Copy the Username or Password from the entry to the Windows Phone clipboard.  Launching your site from the Vault will AutoFill your login credentials for that particular Site. Look below for more information on web browsing using the LastPass Window Phone app.


    The next option in your Vault is the Favorites tab:


    [/accordion-item]

    [accordion-item title="Favorites Tab" color="Accent-Color" id="h5"]
     

     


    This tab looks the same as your Sites tab, except only the sites and secure notes displayed are specifically designated as Favorites.  Tapping on an entry will bring up the same options as the tap menu in the Sites Tab.  You can designate a Favorite by editing the individual Site or Secure Note.


    [/accordion-item]

    [accordion-item title="Add New" color="Accent-Color" id="h6"]
     

     


    While in your Vault, tapping on  three-dot menu will open a new a LastPass menu which includes add secure note, add site, refresh sites, browser, indentities, settings, and about.


    Clicking the Add Site option or clicking the Add icon allows you to easily add new Site entries to your Windows Phone.  Below is the creation dialog for a new Site:


    Windows Phone Add Site 1 of 2


    Windows Phone Add Site 2 of 2


    [/accordion-item]

    [accordion-item title="Secure Notes" color="Accent-Color" id="h7"]
     

     

    The Add New Secure Note dialog can be seen below:


    Windows Phone Secure Note 1 of 2


    Windows Phone Secure Note 2 of 2


     

    There are a number of Secure Note formats.  On the main Add Secure Note Page, you can scroll and choose which Secure Note format you'd like.  Below is the Add Secure Note page for a Credit Card:


    Windows Phone CC Note 1 of 2 Windows Phone CC Note 2 of 2

    There are many Secure Note types available, including SSH Key and Wi-Fi Password. Each one will have a different format depending on the type of note.


    6 types of notes

    The Notes tab is a listing of all the Secure Notes that you have stored in LastPass. Tapping on a Note here will allow you to view the Note.  You can also select Edit and make changes to existing Notes from here as well:



    [/accordion-item]

    [accordion-item title="Settings" color="Accent-Color" id="h8"]
     

     

    The Settings tab gives you access to a number of LastPass options:



     

    To access settings, tap on the three-dot menu from the Vault.


    [/accordion-item]

    [accordion-item title="Actions" color="Accent-Color" id="h9"]
     

     


    1. Password Reprompt on Activate: Enables LastPass to prompt for your Master Password every time that you enter the app

    2. Reprompt Bkgrnd Mins:  Allows you to set a time limit so you are not prompted for your Pin Code for "X" minutes

    3. Logoff Bkgrnd Mins: Setting a time limit for this feature will ensure that your LastPass app logs off after X minutes of LastPass being logged in, but in the background of your device.  This is another good security feature to use when concerned about the loss or theft of a mobile device

    4. Set Pin Code:  Allows you to set a four digit pin code to be prompted for upon re-entry to the app after an initial login using your Master Password


    [/accordion-item]

    [accordion-item title="Using the LastPass Browser on Windows Phone" color="Accent-Color" id="h10"]
     

     

    While you can use the LastPass app solely as a repository for your passwords, for the best experience we recommend that you use the built-in browser to view and AutoFill your site logins.  To get to the LastPass browser, you can launch a site from your LastPass Vault or you can launch the browser from three-dot menu from withing your Vault.



     You can use the key symbol in the circle to select a site login and have it autofill.  Hitting the circular icon with a person in the center allows you to choose a form fill profile to fill for a webform and clicking on the icon with arrows in a circle allows you to accordion-item to full screen mode.


    When you launch a site from the LastPass Vault on your Windows Phone, it will automatically fill in your login credentials.  If you choose to manually navigate to a site using the browser, you can still AutoFill by selecting the LastPass key icon at the bottom of the app.  You will then be presented with all of your existing entries for the current site you are on:



     

    After tapping on an entry, it will AutoFill into the login fields.  Tapping on the Form Fill icon (person in circle), will offer the same option with your Form Fill Profiles.


    [/accordion-item]

    [accordion-item title="Windows Surface (Tablet)" color="Accent-Color" id="h11"]
     

     

    LastPass for Microsoft Surface includes a built-in browser that will automatically fill your login information for each of your stored LastPass sites while giving you access to most major features.


    The Windows application allows you to download all of your LastPass information from the server and store it in a secure, encrypted data-store that is saved to your Surface device. As always, this data can only be unlocked using your email address and Master Password.


    As with all Surface apps, LastPass for Surface is part of our Premium offering.



    Installing LastPass for Surface


    To install LastPass for Surface, open the App Store on your device and search for LastPass.



    Logging into LastPass


    LastPass for Surface decrypts your data and displays all of your Sites and Secure Notes in a searchable interface. It also allows you to add, update, and delete Secure Notes and Sites and launch a browser to easily login to your sites.


    After installing the LastPass application on your Surface device, you can launch the application by tapping on the LastPass tile. LastPass will then prompt you to enter your LastPass email and Master Password:



     

    Once you submit your login credentials, LastPass will launch your Searchable Vault:



    Your LastPass Vault on Windows Surface Tablet



    From the Vault page, you will have access to all major LastPass features and options.  On the left side of your Vault will be selections for your sites. secure notes, form fills and a search tool.  Tapping on any of the sites from the Vault or swiping up from the bottom of the Surface device will bring up your action menu:



    This menu allows you to Launch your Site in the LastPass browser, Add a Site, Add a Note, Add a Form Fill Profile, View and/or Edit Site entry and credentials, Copy the Username or Password from the entry to the Surface clipboard, or Logoff.  Launching a site from the Vault will AutoFill your login credentials for that particular Site. To Launch a site, tap on the site to highlight the Site and tap the Browser from Site action menu.



    Favorites Tab


    Screenshot (5)

    Sites and secure notes that are specifically designated as favorites are categorized under the Favorites header in the Vault.  Tapping on an entry will bring up the same options as the tap menu in the Sites Tab.  You can designate a Favorite by editing the individual Site or Secure Note.


     


    Add New Site, Add New Form Fill, Add New Secure Note


    The Add New options from the Action Menu allows you to easily add new Site entries, Fill Form Profiles, and Secure Notes via your LastPass Surface App.  Below is the creation dialog for a new Site:



    The Add New Fill Form dialog can be seen below:



    Finally, you can also add new Secure Notes.  There are a number of Secure Note formats.  On the main Add New page, you can scroll and choose which Secure Note format you'd like.  Below is the Add Secure Note page for a Credit Card:




    Search


    Tapping on the Search tool from your Vault will bring up a search bar for scanning the Vault for specific sites or notes.  Below is the search page:



    [/accordion-item]

    [accordion-item title="Additional Vault Menu Actions" color="Accent-Color" id="h12"]
     

     


    1. View: Allows the user to choose between All items in Vault, Sites only, Secure Notes only, or Form Fills only.

    2. Help: Gives user quick way to access LastPass user manual.

    3. Logoff: Logs the current user out of the LastPass surface app.


     

    Generate Password



    When adding, editing, or browsing a site from within the LastPass Surface App or adding and editing a Secure Note, users will have the option to generate passwords on the Surface with a Password Generator.  Below is a login page where the Password Generator is available:




    Using the LastPass Browser on Surface device


    While you can use the LastPass app solely as a repository for your passwords, for the best experience we recommend that you use the built-in browser to view and AutoFill your site logins.  To get to the LastPass browser, you can launch a site from your LastPass Vault or you can launch the browser from the browser icon located in the menu bar at the bottom of your Vault.


    [/accordion-item]
    [/accordion]

    Windows Surface

    LastPass for Microsoft Surface is an application that will allow you to carry your LastPass data around with you and easily login to websites from your Surface devices.

    LastPass for Microsoft Surface includes a built-in browser that will automatically fill your login information for each of your stored LastPass sites while giving you access to most major features.

    The Windows application allows you to download all of your LastPass information from the server and store it in a secure, encrypted data-store that is saved to your Surface device. As always, this data can only be unlocked using your email address and Master Password.

    As with all Surface apps, LastPass for Surface is part of our Premium offering.


    Installing LastPass for Surface


    To install LastPass for Surface, open the App Store on your device and search for LastPass.


    Logging into LastPass


    LastPass for Surface decrypts your data and displays all of your Sites and Secure Notes in a searchable interface. It also allows you to add, update, and delete Secure Notes and Sites and launch a browser to easily login to your sites.

    After installing the LastPass application on your Surface device, you can launch the application by tapping on the LastPass tile. LastPass will then prompt you to enter your LastPass email and Master Password:

    Surface Login


     

    Once you submit your login credentials, LastPass will launch your Searchable Vault:


    The LastPass Vault


    Surface Vault


    From the Vault page, you will have access to all major LastPass features and options.  On the left side of your Vault will be selections for your sites. secure notes, form fills and a search tool.  Tapping on any of the sites from the Vault or swiping up from the bottom of the Surface device will bring up your action menu:


    Surface Site Action Menu


    This menu allows you to Launch your Site in the LastPass browser, Add a Site, Add a Note, Add a Form Fill Profile, View and/or Edit Site entry and credentials, Copy the Username or Password from the entry to the Surface clipboard, or Logoff.  Launching a site from the Vault will AutoFill your login credentials for that particular Site. To Launch a site, tap on the site to highlight the Site and tap the Browser from Site action menu.


    Favorites Tab


    Surface Site Action Menu

    Sites and secure notes that are specifically designated as favorites are categorized under the Favorites header in the Vault.  Tapping on an entry will bring up the same options as the tap menu in the Sites Tab.  You can designate a Favorite by editing the individual Site or Secure Note.

     


    Add New Site, Add New Form Fill, Add New Secure Note


    The Add New options from the Action Menu allows you to easily add new Site entries, Fill Form Profiles, and Secure Notes via your LastPass Surface App.  Below is the creation dialog for a new Site:

    Surface Add Site


    The Add New Fill Form dialog can be seen below:

    Surface Add Form Fill


    Finally, you can also add new Secure Notes.  There are a number of Secure Note formats.  On the main Add New page, you can scroll and choose which Secure Note format you'd like.  Below is the Add Secure Note page for a Credit Card:

    Surface Add Secure Note CC



    Search


    Tapping on the Search tool from your Vault will bring up a search bar for scanning the Vault for specific sites or notes.  Below is the search page:

    Surface Search


    Additional Vault Menu Actions:

    1. View: Allows the user to choose between All items in Vault, Sites only, Secure Notes only, or Form Fills only.

    2. Help: Gives user quick way to access LastPass user manual.

    3. Logoff: Logs the current user out of the LastPass surface app.



    Generate Password




    When adding, editing, or browsing a site from within the LastPass Surface App or adding and editing a Secure Note, users will have the option to generate passwords on the Surface with a Password Generator.  Below is a login page where the Password Generator is available:


    Surface Password Generator


    Using the LastPass Browser on Surface device


    While you can use the LastPass app solely as a repository for your passwords, for the best experience we recommend that you use the built-in browser to view and AutoFill your site logins.  To get to the LastPass browser, you can launch a site from your LastPass Vault or you can launch the browser from the browser icon located in the menu bar at the bottom of your Vault.

     

    LastPass App for Mac

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="LastPass App for Mac" id="h0"]
     

     

    The LastPass App for Mac allows you to view, edit, and manage your Vault. Launch sites into your default browser to automatically login from the LastPass App.


    [/accordion-item]
    [accordion-item title="Install and Launch" color="Accent-Color" id="h1"]
     

     

    Find LastPass in the App Store and click GET to install the app.


    Open LastPass by clicking on the LastPass App icon.


    App Icon


    Once opened, the LastPass Menu Bar icon will appear in the Menu Bar.


    Menu Bar Icon

    Click the LastPass icon to  launch the app and login.


    mac_app_login

    Once logged in, the Menu Bar icon will turn from gray to black.


    [/accordion-item]

    [accordion-item title="The LastPass App Vault" color="Accent-Color" id="h2"]
     

     

    The LastPass App Vault stores all of your Sites, Secure Notes, and Form Fills.  When an item in the Vault is selected, the Details pane will appear on the right.


    macapp_vault



    Vault Features:



    • Toggle between viewing Sites, Secure Notes, FormFills, or Favorites from the left menu.

    •  Add a new Site, Secure Note, or FormFill by clicking '+ADD' at the top.

    • Click  the favorites_gray@2x Star icon to mark an entry as a Favorite.

    • Click the Chrome@2x Launch icon to launch the site in the default browser. (Icons will reflect your default browser)

    • Click the copy@2x Copy icon to copy the item to the clipboard to paste it later. When an item is copied to the clipboard, the Menu Bar icon will turn red .

    • Select Security Challenge to start the Security Challenge.


    Generate New Password


    In the Details pane, you can generate a new password by clicking Generate New Password.  Note that you will still have to change the password on the website.


    Generate Password

    [/accordion-item]

    [accordion-item title="Menu Bar Icon" color="Accent-Color" id="h3"]
     

     

    Quickly access everything you need for the LastPass app from the Menu Bar icon.
    Menu_Bar_Icon



    Quick Search & Hotkeys


    Make your LastPass for Mac experience faster by using Quick Search and hotkeys. The Vault and Quick Search can be opened by clicking on the Menu Bar icon, or you can use the following hotkeys (these can be changed in Preferences):




    • SHIFT+COMMAND+L (??L) - Open Quick Search

    • Enable in Preferences - Open the Vault


    With Quick Search, you can quickly search for any item in the Vault.


    Quick Search


    Start typing in the search field and Quick Search will start filtering your logins.


    Quick Search - search

    Like the Vault, clicking on the Chrome@2x Launch  button will launch the site in the default browser and clicking on the copy@2x Copy button will copy the password. Pressing the Enter key will also launch the site into the browser. Using CMD+C will copy the password.



    Preferences


    Open Preferences by clicking on the LastPass Menu Bar icon and selecting Preferences. In Preferences, accordion-item your security preferences to control when the LastPass for Mac app logs out and in. Change your hotkey preferences to new keys if desired.


    Mac_app_Pref

    [/accordion-item]

    [accordion-item title="Logout & Quit" color="Accent-Color" id="h4"]
     

     

    To logout,  choose Log Off  from within the Menu Bar icon. Select Quit LastPass to quit the app.


    [/accordion-item]

    [/accordion]

    Your LastPass Icon

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Your LastPass Icon" color="Accent-Color" id="h0"]
     

     

    Once you have installed LastPass, an icon sites will appear in a corner of your browser menu. The LastPass icon makes your web browsing experience faster and easier by giving you immediate access to all major features of LastPass.


    After logging in to the LastPass browser extension, clicking on the icon will drop down a toolbar menu where you can use the following features:



    [/accordion-item]

    [accordion-item title="My LastPass Vault" color="Accent-Color" id="h1"]
     

     

    Launches your local LastPass Vault, where you can view, edit, group, delete or share share your sites in addition to accessing your Form Fill Profiles formfill, Secure Notes secure_note, and more.


     

    Sites


    The 'Sites' menu allows you to view all of your sites stored in LastPass according to their Groups.



    Fill Forms formfill


    From the Fill Forms menu, you can either access a saved profile to fill out a web form or you can add a new Fill Form Profile. Read our extended discussion of the Form Fill function to learn how to best use this feature.



    Generate Secure Password generate


    Here you can manually generate a secure password. Read more about this feature here.



    Secure Notes secure_note


    Access your stored data by clicking on a specific note  in the 'Secure Notes' submenu, which launches a View/Edit dialog box. You can also 'Add a Secure Note' using the option at the bottom of the Secure Note menu.



    Show Matching Sites


    Click here to view a list of all matching logins saved in your LastPass Vault that match the current page (URL ) that you are on. Clicking on the login will show the submenu options to Autofill, Edit, Copy, and Delete.



    Recently Used


    View the ten most recent sites that you visited (or edited) while using LastPass.  If you would like to change the number of sites that you view in the Recently Used list, go to your Icon, launch Preferences, select the Advanced tab from the left-hand menu, and adjust the Recently Used list size.


    Clicking on a site in the Recently Used submenu will cause it to open in a new tab or window, where LastPass will autolog you in.


    Right-clicking on a site in the Recently Used submenu presents you with another submenu, where you can choose to Edit, Copy Username, Copy Password, Go to URL, or Delete the entry:


    Selecting 'Clear Recent' at the bottom clears all entries in the Recently Used submenu.


    [/accordion-item]

    [accordion-item title="Tools" color="Accent-Color" id="h2"]
     

     

    The Tools submenu contains many useful options and applications for controlling LastPass.


    After clicking on your LastPass Icon and selecting the 'Tools' menu you will see this submenu:


     



    [tab title="Security Check" id="t0"]

    Security Check


    Launch the LastPass Security Challenge to see how secure your login data is! The Security Challenge analyzes the information stored in your LastPass Vault, ranks your security on a scale of 0 to 100, and compares you to other LastPass users who have taken the challenge. LastPass will also suggest ways you can improve your security.


    [/tab]
    [tab title="Identities" id="t1"]

    Identities


    You can accordion-item between Identities here,  or add a new one.


    [/tab]
    [tab title="Open Favorites" id="t2"]

    Open Favorites


    This quick link option will open all 'Favorites' entries in separate tabs in your browser.


    [/tab]
    [tab title="About" id="t3"]

    About


    Gives you information about the plugin you are currently logged into, including the version and build date.


    [/tab]
    [tab title="Advanced Tools" id="t4"]

    Advanced Tools


    A submenu of advanced tools, that includes:


    [/tab]
    [tab title="Site Search" id="t5"]

    Site Search


    Looking for a specific site or Secure Note? 'Site Search' lets you search among all of your saved entries.


    [/tab]
    [tab title="Recheck Page" id="t6"]

    Recheck Page


    Some sites, such as www.hulu.com, use Javascript or Ajax to dynamically show the login form, in which case you may need to click 'Recheck Page' for LastPass to properly fill in the saved login fields.


    [/tab]
    [tab title="Refresh Sites" id="t7"]

    Refresh Sites


    If you have edited site information or otherwise notice that LastPass is delaying in processing a change, click 'Refresh Sites' to force LastPass to process any changes. If your favicons  have defaulted to a blank page image, or if your Group names appear as random characters, the 'Refresh Sites' function may resolve these issues.


    [/tab]
    [tab title="Clear Local Cache" id="t8"]

    Clear Local Cache


    If you are using the plugin to access your LastPass account, encrypted data is stored on that computer. Select 'Clear Local Cache' to remove any files that have been stored during your session. We recommend this when you're using a public or friend's computer.


    [/tab]
    [tab title="Check For Updates" id="t9"]

    Check for Updates


    Select 'Check for Updates' to see if a new version is available for your LastPass plugin.


    [/tab]
    [tab title="My Account" id="t10"]

    My Account


    Brings you to https://lastpass.com/my.php, gives details on your account and support requests.


    [/tab]
    [tab title="Other Sessions" id="t11"]

    Other Sessions


    Allows you to view all devices and IP addresses where you accessed your LastPass account. If you happened to leave an account open on another device or are unsure whether you did so, you can go to 'Other Sessions' and select 'Kill Checked Sessions' or 'Kill All But Current Session' to log yourself out.


    [/tab]
    [tab title="Export" id="t12"]

    Export To


    We want you to feel that you have control over your data at all times, so we have created several options for backing up and storing your data. However, you will always have access to the data stored in your local LastPass Vault, even in offline mode.


    There are currently several ways to export your data, although your options will vary between browsers.


    In Firefox, for example, you have three export options from the 'Export To' submenu:


    ffexport

    1. LastPass can export into a CSV (comma separated values) file, which will send your stored data into an Excel-like spreadsheet. It is not recommended that you use this to backup your data since it is not encrypted (and LastPass keeps external backups of your encrypted data).


    2. If you are a Firefox user, you can export your sites back into the built-in browser password manager.


    3. One final option is to export to a 'LastPass Encrypted File'. You can then import this data into LastPass Pocket to view your data. This file can be saved locally or on a USB Drive with the Pocket executable.


    Check your browser's 'Export To' submenu in the Tools menu to see available options.


    4. Exporting from your Online Vault at https://lastpass.com/ will cause your browser to open a tab and display your data in plain text. This information is not stored in your browser's cache. Copy and paste this data to a plain text document and save the document.


    **Please note that exporting attachments is not supported. Please back up any Secure Note attachments separately.


    [/tab]
    [tab title="Import From" id="t13"]

    Import From


    If you were using a password manager prior to using LastPass, you can use the 'Import' function to transfer the data to LastPass.


    [/tab]
    [tab title="Print" id="t14"]

    Print


    LastPass provides you several ways for you to back up or store your data, one of which is printing.


    Only the accounts in the current Identity will be printed, so you must be in the 'All' Identity to print all stored data.


    To begin, click on the LastPass Icon and then the Tools submenu, where you can select 'Print':


    print
     

    Under the Print menu, you can choose to print either your Sites or your Secure Notes.


    After selecting either Sites or Secure Notes, LastPass will launch the Print window, where you can sort by column in ascending and descending order by clicking the column header:


    print2
    [/tab]
    [tab title="Add Site" id="t15"]

    Add Site


    Although we recommend that you add a site by logging in as usual and saving the entry when prompted by LastPass, the 'Add Site' function in the Tools menu also allows you to manually store login data for a site.


    [/tab]
    [tab title="Save All Entered Data" id="t16"]

    Save All Entered Data


    For sites that LastPass is having difficulty saving, use this function to force-save the data on the fields.


    [/tab]
    [tab title="Add Secure Note" id="t17"]

    Add Secure Note


    A Secure Note can be added from the Tools menu, in addition to adding a Secure Note by clicking on the LastPass Icon, selecting 'Secure Notes', and clicking 'Add Secure Note'.


    [/tab]
    [/accordion-item]

    [accordion-item title="Preferences" color="Accent-Color" id="h3"]
     

     

    Clicking on 'Preferences' will launch the LastPass Control Panel dialog box, where you can view or edit your local security settingsnotification preferenceshotkeys, and more.



    Help


    Click 'Help' to launch the LastPass User Guide and find the answers to your questions about LastPass features.



    Enterprise Console


    If you use LastPass Enterprise and are an Administrator in your system, you can access the Administrator Console via this icon.



    Log Off


    Selecting 'Logoff' will end your LastPass session and will automatically log you out of any open Vault pages, as well as log off of the LastPass plugin on other browsers that share their login state.


    [/accordion-item]
    [/accordion]

    Logging into LastPass

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Logging into LastPass" id="h0"]
     

    By default, the LastPass icon turns red (dark gray in Safari) when you have logged in and will turn gray (light gray in Safari) when you have logged off:


    toolbar

    To log in using the LastPass plugin, click on the icon and enter your Email and Master Password in the dialog box. Note that the icon is grey here since it is logged out:


    LastPass Login Screen

     

    If you use more than one LastPass account, you will be presented with a dropdown menu to select the account you would like to use to log in. If you wish to delete any saved email addresses, click the 'X' next to the email field.


     

    [/accordion-item]
    [accordion-item title="Login Preferences"]
     

    When you are prompted to log in to LastPass, you are given the following options:


    Remember Email: If you are using a trusted computer, you can simplify your login process by asking LastPass to automatically fill in your email every time you are prompted to log in. LastPass selects this option by default. Uncheck the box if you are on a computer where you do not wish for your email to be remembered.


    Remember Password: LastPass will save your Master Password if you check this setting. By default, LastPass will not check this box, and we don't recommend doing so unless you are on a trusted device.


    I Forgot My Password, Help: If you go to log in and cannot remember your Master Password, click on this link to enter your email and have your password hint sent to you. The information that we email you is only what you entered as your password hint when you registered your Master Password. We do not have access to your Master Password and therefore cannot send you more than your password hint, so you may need to initiate the Account Recovery process.


    Create an AccountIf you are using LastPass for the first time or wish to create a new account, this link will launch the account creation process. You will be directed to a confirmation page, where you can choose to 'Create an Account'. In order to create an account, you must enter a valid email address, a Master Password, and agree to the terms and conditions. We recommend that you also enter a useful password reminder, although you should not enter your actual Master Password as your password hint.


    [/accordion-item]
    [accordion-item title="Screen Keyboard/Virtual Keyboard"]
     

    If you are using an untrusted computer or are concerned that keyloggers may have access to your device, you can choose the Virtual Keyboard option to log in.


    A 'Virtual Keyboard' allows you to help avoid your keystrokes being captured by keyloggers, since keyloggers can't capture mouse clicks.


    The Virtual Keyboard can only be accessed via the LastPass website, which you can navigate to directly at https://lastpass.com or by launching after being prompted to login via the LastPass plugin.


    If you navigate to the site, click on the link in the upper-right hand corner to Sign In:


    Log_In_menu

    Next, click on the keyboard icon in the password field.


    online_login

    A keyboard will be shown on the screen that you can use to type in your email address and Master Password using your mouse:


    virtual_keyboard

    If you want to use a non-English character set, you can modify the keyboard by selecting other options in the 'Standard' and 'US' dropdown menus.


    You can also launch the Virtual Keyboard when logging in using the LastPass browser plugin:



    [/accordion-item]

    [accordion-item title="Cookies"]
     

    Cookies need to be enabled in your browser in order for the LastPass plugin to stay logged in and keep your browser session active, particularly if you want to be able to close your browser and re-launch it with LastPass still logged in.


    If you disabled cookies in your browser, you will be logged out when you exit the browser and will be required to re-enter your Master Password to log in, unless you have the "remember password" option checked.


    If you have an extension or software that regularly wipes browser cookies, you will be logged off of LastPass, or you will receive red notifications telling you that there's been an "Error contacting the server", and asking you to log in again. Enabling 3rd party cookies, or setting an exception for LastPass, will fix this.


    To check if you're clearing cookies, please follow the steps at the top of our debug page: https://lastpass.com/debug.php.


    [/accordion-item]

    [accordion-item title="Logging into the Online Vault"]
     

    If you are unable to login into the browser extension, or cannot install the extension, you can log into the online Vault via the LastPass website - https://lastpass.com


    [/accordion-item]

    [/accordion]

    Tools Menu

    Export

    Virtual Keyboard

    A 'Virtual Keyboard' allows you to help avoid your keystrokes being captured by keyloggers, since keyloggers can't capture mouse clicks. If you are using a public or insecure computer, the Virtual Keyboard feature allows you to enter your email and Master Password without a single keystroke.

    The Virtual Keyboard can only be accessed via the LastPass website, which you can navigate to directly at https://lastpass.com or by launching after being prompted to login via the LastPass plugin.

    If you navigate to the site, click on the link in the upper-right hand corner to Sign In:

    signin

    Next, select 'Show Keyboard' among the options below the email and password fields.



    A keyboard will be shown on the screen that you can use to type in your email address and Master Password using your mouse:

    keyboard

    If you want to use a non-English character set, you can modify the keyboard by selecting other options in the 'Standard' and 'US' dropdown menus.

    You can also launch the Virtual Keyboard when logging in using the LastPass browser plugin:



     

    Printing

    LastPass provides you several ways for you to back up or store your data, one of which is printing.

    Only the accounts in the current Identity will be printed, so you must be in the 'All' Identity to print all stored data.

    To begin, click on the LastPass Icon and then the Tools submenu, where you can select 'Print':

    print

     

    Under the Print menu, you can choose to print either your Sites or your Secure Notes.

    After selecting either Sites or Secure Notes, LastPass will launch the Print window, where you can sort by column in ascending and descending order by clicking the column header:

    print2

     

    One Time Passwords

     

    One Time Passwords


     

    If you are using an untrusted public computer and need to access your LastPass data but are hesitant to do so because of potential keyloggers, LastPass provides One Time Passwords (OTPs) as one option for securely accessing your account.


    While using a trusted computer, go to https://lastpass.com/otp.php to create a list of random passwords that can be used only once to log into LastPass. You must be logged into the plugin to manage your OTPs. From this page, you will be given the option to Add a New One Time password, Clear All OTPs, or Print your OTPs:


    OTP creation page


     

    Each time you generate a new OTP, it will be added to your list. These passwords can be printed or carried with you on a portable storage device. You can then revisit the above page to login using this password and you can be certain that, even if captured, the password will not allow access into your account in subsequent attempts because it expires after you login with it once.


    You can even use OTPs with another form of multi-factor authentication (Yubikey, Google Authenticator, Sesame or GRID), to be even more secure when you are not using a trusted computer.








     

     Watch the Tutorial for Setting Up and Using One Time Passwords (OTPs)


     

    Your LastPass Vault

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Your LastPass Vault" id="h1"]
     

     

    The LastPass Vault is a page that allows you to see all of your sites and applications:


    newVault

    It is a locally-hosted file so it is secure and fast.


    [/accordion-item]

    [accordion-item title="Your Local and Online Vaults" id="h2"]
     

     

    There are two ways to access your LastPass Vault. The first is through the LastPass browser Icon favicon, and click on "My LastPass Vault":


    icon

    The Local Vault that you launch through your browser plugin favicon gives you access to all features of LastPass, as well as Preferences and Settings as they apply to the plugin.


    We recommend that you access your stored data through your Local Vault via your LastPass browser plugin favicon. However, if you are not on a computer that has the LastPass plugin installed, you can access an online version of your Vault by logging into https://lastpass.com:


    signin


    Accessing your Vault through the website allows you to view your online LastPass account, as well as control global Settings.


    LastPass securely syncs the data stored in your account, so that the information you see through your Local Vault and your Online Vault are the same.


    [/accordion-item]

    [accordion-item title="Local Vault" id="h3"]
     

     

    Your sites are organized by Folders (groups) with your Favorites and Recently used at the top for easy access. If you click on the folder icon (or arrow), you can expand/collapse any folder in your Vault.


     Expanding your folder allows you to see the saved entries (sites) within those folder. You can click on the name of the entry, and LastPass will open the corresponding URL in a new tab (or browser) and autologin using your stored username and password:



    folders

    Each site entry in your Vault has the option to Edit edit , Share share and Delete delete. By clicking  Edit Icon (edit) you will launch the 'Edit Site Information' dialog box, where you can view details for the specific site:


    savesite

     

    By clicking on the small column icon above the scroll bar on the right-hand corner of your Vault, you can accordion-item which columns of site data you wish to show and hide:


    toggleicon

    You can also drag the separators of the column names to adjust the width of each column.


    As you type in the search form above your sites, LastPass searches and filters your sites shown below:


    search

    Several advanced features are available to help organize and administer your sites easily. You may select multiple sites (by holding down your Ctrl key or Shift key when you click) and then you may drag and drop your sites to new Groups. You also have the ability to right-click while multiple sites are selected to perform various tasks on all sites at once:


    rightclick

    From the Vault drop down menu next to your email, you can view your Account status page or log out:


    vaultlogout

    Vault Menu


    On the left of your Vault, you will see the Vault menu:


    vaultmenu

     

    Add Site: sites Manually create a site using this option. However we strongly suggest having LastPass automatically save this data for you for the best experience.


    Add Secure note: secure_note Create a secure note.


    Create Folder: Creates a folder to group sites.


    Account Settings: Launches your Account Settings.


    Open Favorites: Launches sites that you have marked as 'Favorites'.


    Bookmarklets: Links to the Bookmarklets dialog where you can learn how to install Bookmarklets and use the feature.


    One Time Passwords (OTPs): Launches the OTP page, where you can view, print, or delete your generated OTPs.


    Show Deleted Sites: Allows you to see any sites that you may have deleted. You can easily undelete sites from the deleted sites page. Deleted sites only remain available for 30 days, before they are purged automatically.


    View History: history Allows you to view your recent LastPass logins and events, as well as clear your LastPass History.


    Import: Import login data previously stored with another password manager or in a file.


    Export: Decrypts your data and displays it in a printable format, allowing you to view and print your data as a backup.


    Select Identity: Allows you to accordion-item between your Identities.


    Security Challenge: Run our security challenge  to see how well you are keeping your data secure.


    User Manual: Links to the LastPass User Manual where you can search for more information on LastPass features.


    Tutorials: Links to the LastPass Video Screencasts page where you can view video screencasts on using LastPass and its features.


    Manage Shared Folders: Only available for Premium Family Shared Folders and Enterprise Shared Folders.


    **Link Personal Account/Remove Personal Account:  For Enterprise Users only, this button enables you to Link your Personal Account to your Enterprise account as a Shared Folder available only to you. Once it is linked, you can click the link to un-link the account.


    [/accordion-item]

    [accordion-item title="Online Vault" id="h4"]
     

     

    Your Online Vault allows you to access your stored LastPass data on computers that do not have the installed plugin(s). From the Online Vault you can control many of your global LastPass settings, as well as view, edit, and delete your stored information, much the same way you would on your Local Vault.


    The Online Vault is organized similarly to the Local Vault, with your sites organized by Group in a searchable interface:


    onlinevault
    [/accordion-item]

    [accordion-item title="Offline Access to your LastPass Vault" id="h5"]

    Offline access to your LastPass Account can be an important component to using LastPass.  You may find yourself in a situation where you need access to your secure information, but do not have an internet connection readily available. You can gain offline access to your data using almost any browser extension or application you would normally use to access LastPass.  We also offer LastPass Pocket, a standalone app dedicated to providing secure offline access to your data.



    How to Utilize Offline Access in Your Browser Extension or Mobile Application


    The key to gaining offline access in your LastPass browser extension favicon or mobile app is to have logged into the extension or app at least one time while you have had an internet connection.   This ensures that your computer or device has cached a local version of your encrypted data to the local drive. This is the data that LastPass loads when you login to LastPass while offline.   Any LastPass browser extension favicon or mobile application can be logged into without an internet connection, and will default to this mode when no connection is present.


    Please note these special options and conditions:


    - In each browser extension, if you clear your LastPass Local Cache (LastPass Toolbar Icon favicon > Tools > Clear Local Cache), you will have to log in online once more to recreate your cache before you can log in using offline mode again.


    [/accordion-item]

    [accordion-item title="LastPass Pocket" id="h6"]
     

     

    LastPass Pocket is a stand-alone application (available for Windows, Mac OS X and Linux) that can be installed on a USB memory device, allowing you to carry your LastPass data around with you. Pocket essentially provides backup capability and offline access for your Vault. LastPass Pocket can access your data through two main methods:


    1 .  LastPass Pocket can access the locally cached version of your data from your LastPass browser extension by choosing the appropriate path to the cached data. This is the same data that the LastPass browser plugin favicon uses for offline access. LastPass Pocket can access this cache from Firefox, Internet Explorer, Chrome, Safari and Opera.


    2.   LastPass Pocket can access your data from a LastPass Encrypted File that you have exported from your LastPass Local Vault. You can export this file by going to your LastPass Browser Extension Icon favicon > Tools > Export to > LastPass Encrypted File.  You can then open this file using Pocket:




    For more information on LastPass Pocket, check out our LastPass Pocket page.



    Testing Offline Access


    You can test Offline Access to your LastPass Vault by disconnecting your computer or device from its internet connection and logging in to LastPass or LastPass Pocket.


    If you are using a computer, you can easily disconnect from the internet by unplugging the Ethernet cable from your computer's Ethernet port. You will also want to temporarily disable all wireless connections you use for Wi-Fi. After this, try logging in to your LastPass browser extension or LastPass Pocket.


    On your smartphone or tablet, disable all mobile data or Wi-Fi connections (setting your phone or tablet to Airplane mode can accomplish this on most devices) and log in to the LastPass app via your data in offline mode.



    Using Offline Access with Multi-Factor Authentication


    If you are using any form of Multi-Factor Authentication, you need to make sure that you have Enabled Offline Access in the settings for your particular authentication device.  Without allowing offline access, you will not store a local cache for LastPass to access when there is no connection present.


    Multifactor authentication cannot not be prompted in offline logins (with the exception of Yubikey and Sesame).


    Therefore, please note, if you Enable Offline Access while using a multifactor, you will be able to log in without using your Authenticator code. And in cases of a connectivity issue, LastPass may log in offline first, before establishing connectivity to your Online Vault and prompting for your authenticator code.  This may cause LastPass to autofill any login credentials you have saved in LastPass for the current page you are on, and then pop the prompt.



    Offline Access - Multiple Yubikeys


    When you have multiple yubikeys enabled for your LastPass account, only the Yubikey in slot 1 in Account Settings > Multifactor Options tab > Yubikey is used to log in offline.  It is because that key is used to doubly encrypt your data.  If you use another yubikey, you will see a blank vault in offline mode.


    [/accordion-item]
    [/accordion]

    Offline Access to Your LastPass Vault

    Favorites

    LastPass allows you to classify some sites as 'Favorites'. In addition to their normal grouping, they will also be shown in the Favorites group which is at the top of your 'My LastPass Vault' page for easy access:

    vaultfav

     

    You can also view your Favorites from your LastPass Icon menu, and clicking on 'Sites':

    iconfav

    This is often helpful if you find yourself always checking email, opening your financial site and logging into a social networking site first thing in the morning - all of this can be accomplished with a single click of 'Open Favorites'.

    A site that you mark as Favorite will show up in two places in your Vault - in your Favorites folder and in its Group folder. This is not a duplicate entry, but rather the same site displayed in two locations. If you delete the site in your Favorites, it will be deleted in its other location as well.

    Marking a Site as Favorite


    To make one of your sites a Favorite, you can click on the 'Make This a Favorite' checkbox when you first add the site to LastPass:

    fav3

     

     

    Using Folders for Organization

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Grouping Sites with Folders" id="h0"]
     

     

    LastPass allows you to organize your sites in your Vault according to Folders.  For example, you may want to organize your sites with names like 'Email' or 'Financial'':


    groups

     

    When you open your Vault, your Folders may be partially or fully collapsed. Select the Expand All folder (red outline) or the Collapse All folder (blue outline)  to simultaneously expand or collapse all of your folders within your Vault to view all sites:


    collapsed groups

    If you only wish to view one folder, click on the folder name to expand it:


    select folder

    If you would like LastPass to open all of your sites within a particular Folder and auto-log you in to all of them simultaneously, right click over the Folder name and select 'Open All':


    Open All Option

    LastPass will then open each site stored in the folder in a new window or tab and autolog you in.


    [/accordion-item]
    [accordion-item title="Adding a Folder" id="h1"]
     

     

    When creating a new folder,  you can click 'Create Folder'  from the left-hand menu, enter in the name of the folder and click 'OK':


    Create Folder option


    [/accordion-item]
    [accordion-item title="Editing A Folder" id="h2"]
     

     

    There are several ways you can edit your Folders.


    To move a single site entry to another Folder from your Local Vault, you can right-click on the site, select 'Move to Folder', and type in the Folder name (Please note that you will need to be signed into your Vault from your LastPass browser icon, not https://lastpass.com/) :


     

    Move To Folder

    You can also click 'Edit' in the right-click menu for a site, where you will see a dropdown menu for selecting a Folder:



    [/accordion-item]
    [accordion-item title="Your Favorites Folder" id="h3"]
     

     

    You can check those sites that you use most often as Favorites from the bottom of the entry:



    This will add the entry to the Favorites Folder at the top of your Vault:


    fav2
    [/accordion-item]
    [accordion-item title="Grouping Sites In Sub-Folders" id="h4"]
     

     

    There are two ways to create Sub-Folders for your sites.


    First, when adding or editing a site, type the name of the Parent Folder followed by a backslash and then the name of the Sub-Folder that you would like to create underneath it :


    Create Subfolder inside Edit Window


     

    You can also create a Sub-Folder from within your Local Vault by right-clicking on a  Folder name and selecting 'Create Sub-Folder':



    [/accordion-item]
    [accordion-item title="Identities" id="h5"]
     

     

    LastPass Identities allows you to create different views of your LastPass account. The Identities feature is most commonly used to hide some of your sites when you log in to LastPass from a particular location. A common example might be that you create a 'Home' and a 'Work' Identity.


    To create a new LastPass Identity, you can click on the 'Add Identity' menu item from your LastPass Icon faviconunder the Tools submenu:


    ident

    Or you can click over to your Identities tab in your Online Vault and choose 'Add Identity' from the left-hand menu:


    ident2

    After naming your new Identity, you can then assign which sites, Secure Notes secure_note, and Form Fill formfillprofiles are visible for this Identity by dragging and dropping items from one list to another:


    ident3

    Before submitting the new Identity, you can also check 'Require Password Reprompt' if you would like to enter your Master Password every time you switch over to the Identity.


    You can also delete an Identity from your Online Vault by going to the Identities tab.  Do not delete an Identity while you are currently using it!  If you do this, you can run into issues where you may need to reinstall the LastPass plugin to default 'All' Identity.  This is not a hard process, but best avoided if possible.



    Managing Your Identities


    To use a particular Identity, select from the Identities tab in your Vault and your Identity will be switched:




     

    You can also switch your Identity from your LastPass Icon favicon in the Tools submenu by clicking on the Identity name:


    ident4

     

     

    When you switch Identities, LastPass will remember this setting for all subsequent logins into LastPass until you choose to switch back to All or to another custom Identity.


    You can always quickly view which Identity you are using by clicking on your Icon and checking within the parentheses:


    ident5

    Another way you can use Identities is to create separate ones for each member of your house. This is an easy way for multiple people to share a single LastPass account, but keep their sites separate.


    [/accordion-item]
    [/accordion]

    Identities

    LastPass Identities allows you to create different views of your LastPass account.

    The Identities feature is most commonly used to hide some of your sites when you log in to LastPass from a particular location. A common example might be that you create a 'Home' and a 'Work' Identity.

    Add An Identity


    To create a new LastPass Identity, you can click on the 'Add Identity' menu item from your LastPass Icon under the Tools submenu:

    ident

    Or you can click over to your Identities tab in your Online Vault and choose 'Add Identity' from the left-hand menu:

    ident2

    After naming your new Identity, you can then assign which sites, Secure Notes, and Form Fill profiles are visible for this Identity by dragging and dropping items from one list to another:

    ident3

    Before submitting the new Identity, you can also check 'Require Password Reprompt' if you would like to enter your Master Password every time you switch over to the Identity.

    You can also delete an Identity from your Online Vault by going to the Identities tab.  Do not delete an Identity while you are currently using it!  If you do this, you can run into issues where you may need to reinstall the LastPass plugin to default 'All' Identity.  This is not a hard process, but best avoided if possible.

    Managing Your Identities


    To use a particular Identity, select from the Identities tab in your Vault and your Identity will be switched:

    ident2

     

    You can also switch your Identity from your LastPass Icon in the Tools submenu by clicking on the Identity name:

    ident4

     

     

    When you switch Identities, LastPass will remember this setting for all subsequent logins into LastPass until you choose to switch back to All or to another custom Identity.

    You can always quickly view which Identity you are using by clicking on your Icon and checking within the parentheses:

    ident5

    Another way you can use Identities is to create separate ones for each member of your house. This is an easy way for multiple people to share a single LastPass account, but keep their sites separate.

    Account History

     

    Account History


     

    The 'History' feature allows you to view all logins and events for your LastPass account, and the IP addresses associated with them. History is particularly useful if you're concerned about unauthorized access to your LastPass account.




    Accessing Account History from your Online Vault


     

    To access History, you can go to your LastPass Icon > My LastPass Vault > in the left menu, click Tools > View History:


    Vault_Tools

    After selecting History, a dialog box opens, displaying your account's login history:


    Account History

    You can then select a date range to filter your results - by default the current day's logins are displayed. The records show the date the login was used, the name of the domain, an associated Group name, the IP address from which the LastPass login was used, and the DNS. Selecting 'Events' for the view option allows you to view records of Form Fills, disabling and enabling of multifactor authentication, changes to usernames or passwords in stored entries, and other actions.


    Note that LastPass only records logins and events completed from within your account. If a site stored in LastPass is accessed without using LastPass to autofill or autologin, LastPass will not record the event in History.


    To remove the records in History, select 'Clear History'.


     

    Disabling History


    To disable the History feature, go to your Account Settings dialog (accessed via the LastPass Icon > Preferences > Account Settings or by clicking on 'Settings' in the left-hand actions menu in the Online Vault) and uncheck  the default option 'Keep track of login and form fill history'.

    Adding & Filling Sites

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item expand="1" title="Adding a Site" id="h0"]

    Adding new sites to your LastPass account is both easy and secure. Since all sensitive data is encrypted locally on your computer with a key that only you know before it is sent to LastPass, you can store your most sensitive data with the knowledge that it is completely safe.


    [tabbed_section]
    [tab title="Automatically Adding A Site"]

    The easiest and best way to add new sites to LastPass is to go to the site and enter your credentials as you normally would. Before logging in, click on the grey field icon to produce the dropdown:addsite1


     

    When you click Save Site, the pop-up will expand:


    addsite2

     

    In this dialog, you can specify:




    • Name: add a friendly name for the account

    • Folder: create a new folder or select an existing folder/shared folder for this account to keep your sites organized. Some examples of folders are Financial, Shopping, Social Networks, etc.

    • Username: ensure the username is correct, or otherwise edit it to the correct one

    • Password: verify the correct password is being saved


    After clicking Save Site, LastPass will automatically enter the site data into your LastPass Vault. With your encrypted data stored, LastPass will automatically fill in this information the next time you visit the site and login.


    [/tab]
    [tab title="Add Multiple Logins"]

    If you have multiple logins for the same site, add the additional sites by entering your username and password, clicking on the grey field icon and then click the more add site icon.


    addsite8


    This will allow you to save the site:


    addsite2


    [/tab]
    [tab title="View and Edit"]

    View the new entry in your LastPass Vault or click on the LastPass field icon and click on the  wrenchwrench:


    addsite3


    and choose Edit:


    addsite4


    When viewing this entry, you can specify whether you would like LastPass to make the site a Favorite, Require Password Reprompt, or Autologin.


    addsite5


    If you are logging into a site in which you have an existing account stored with LastPass, but are now using a different password, you will also see an option to replace the existing site with the new login information.


    [/tab]
    [tab title="Watch the Tutorial"]

    [/tab]
    [/tabbed_section]
    [/accordion-item]

    [accordion-item title="Manually Saving a Site with Save All Entered Data" id="h1"]
     

     

    An alternate way to save a site is to use the 'Save All Entered Data' option in the toolbar. This option works best for sites that have more than one field (e.g. username, password, and PIN) or for sites that have obscure logins. If you find that the above method does not work, try this one.
    [tabbed_section]
    [tab title="Save All Entered Data"]


    To save using Save All Entered Data, do the following:





      1. Enter your login data onto the page (do not login yet!)

      2. Click on the LastPass Icon > Tools > Save All Entered Data

      3. 3. After choosing Save All Entered Data, LastPass will launch an dialog box where you can view all of the captured fields and specify your desired settings for the site:

        addsite6



      4. Click Save.



    [/tab]
    [tab title="Watch the Tutorial"]

    [/tab]
    [/tabbed_section]
    [/accordion-item]

    [accordion-item title="Basic Authentication Sites" id="h2"]
     

     

    LastPass supports saving and filling basic authentication logins in most cases:






        • Internet Explorer: filling and saving

        • Firefox: filling and saving (on all platforms)

        • Chrome: filling and saving on Windows (with binary), filling on Mac (with binary), no saving or filling on Linux

        • On other platforms and non-binary, we can intercept the dialog as long as the site is launched from LastPass.




    Basic authentication logins are not supported on Safari, Opera, and Maxthon.


    [/accordion-item]

    [accordion-item title="Autofilling With LastPass" id="h3"]
     

     

    When you are actively logged into LastPass, you should see a red LastPass Icon  in your browser tool bar. This means that LastPass is ready to use and will autofill your saved data for you. When visiting a site that has been saved in the Vault, LastPass will fill in the data for you.


    [tabbed_section]
    [tab title="Field Icons"]

    When visiting a login page, clickable grey field icons will appear:


    fieldicon

    These interactive icons will assist you in filling saved logins, creating new logins, and generating passwords. Click on the icon to reveal the credentials that have been saved at the site.


    [/tab]
    [tab title="Multiple Logins"]

    If you already have multiple saved logins for a site, you will see the field icons show the number of matching sites found. Clicking on the icon will present you with a drop down menu that will show you matching sites:


    fieldicon2

    You can scroll down if more logins are stored than shown. If you do not want to scroll to search, you can begin typing in the username and LastPass will begin to sort through and find matching results.


    Clicking the desired login will then autofill the username and password selected.


    [/tab]
    [tab title="Field Icons submenu"]

    Within the field icons is a submenu that includes other available options:


    Site sites - Shows all matching sites


    site

    Fill Form formfill - Shows the fill form menu


    fill

    Generate generate - Brings up the password generator


    gen

    Disable disable - Brings up the disable site options


    disable

    Right-Click Context Menu


    In addition to accessing filling sites with the field icon, you can also fill using the right-click context menu.


    When you are on a site (and logged into LastPass), you can right-click on the page to trigger the context menu:


    context


    Clicking 'LastPass' launches a submenu:


    context2


    From the submenu you can:






        • Autofill matching sites

        • Copy Username/Password

        • Copy URL

        • Recheck Page (force LastPass to recheck page for fill fields)

        • Generate Secure Password

        • Fill Forms




    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [/accordion]

    Right-Click Context Menu Options

    Multiple Logins

    Multiple Logins


    If you have multiple logins for the same site, add the additional sites by entering your username and password, clicking on the grey field icon and then click the more add site icon.


    addsite8

    This will allow you to save the site:


    addsite2

    Once you  have multiple saved logins for a site, you will see the field icons show the number of matching sites found. Clicking on the icon will present you with a drop down menu that will show you matching sites:


    fieldicon2

    You can scroll down if more logins are stored than shown. If you do not want to scroll to search, you can begin typing in the username and LastPass will begin to sort through and find matching results.


    Clicking the desired login will then autofill the username and password selected.

    Password History

    Field Icons

    Field Icons


    When visiting a login page, clickable field icons will appear:


    fieldicon

     

     

    These interactive icons will assist you in filling saved logins, creating new logins, and generating passwords.


    If you already have multiple saved logins for a site, you will see the field icons show the number of matching sites found. Clicking on the icon will present you with a drop down menu that will show you these matching sites:


    fieldicon2

    You can scroll down if more logins are stored than shown. If you do not want to scroll to search, you can begin typing in the username and LastPass will begin to sort through and find matching results.


    Clicking the desired login will then autofill the username and password selected.



    Field Icons submenu


    Within the field icons is a submenu that includes other available options:


    Site sites - Shows all matching sites


    site

    Fill Form formfill - Shows the fill form menu


    fill

    Generate generate - Brings up the password generator


    gen

    Disable disable - Brings up the disable site options


    disable

     

    Filling and Saving


    See this screencast on how to save sites and log into sites


    Field Highlighting

     

    Field Highlighting


     

    If you have disabled Click Icons in Fields in Preferences > Notifications, Field Highlighting will be enabled.


    When LastPass recognizes that you have stored data for the URL you have navigated to, LastPass autofills the form fields with your saved data and adds the LastPass logo to inform you that LastPass has securely entered this data:



    If you have more than one set of login data for the page, LastPass will prompt you to AutoFill (#) and select from the list of available entries.



    You can also overwrite the pre-populated information with a different username/password combination, which LastPass will ask to remember when you submit the form.

    Login Problems and Save All Entered Data

    Login Problems and Save All Entered Data


    If LastPass is experiencing a problem logging into a particular site*,  please try the following:



    *Flash and Silverlight based logins are not supported by LastPass
     

    1) Open the 'My LastPass Vault' page from the Icon toolbar to view all of your sites:saed_1


     

    2) Find the site and click on the edit Edit icon to launch the Edit Site dialog box:editsite_3


    3) Verify that the username and password fields are filled and correct. If this site was imported from your browser, there is a chance that the credentials were outdated or incorrect. If you update the login information, try to login again via LastPass to see if your problem has been fixed.


    4) Manually copy/paste the username and password into the login form on the site and verify that you can login using these credentials. If this does not work, then incorrect information was likely stored in LastPass.


    5) Advanced users may want to try the Edit Form Fields link in the Edit Site dialog at this stage. Average users might want to delete the account and resave using the 'Save All Entered Data' method (before you submit the login form).  You can read more about Editing Form Fields at our Editing Page.



    Save All Entered Data


    If LastPass is still experiencing a problem logging into a particular site, or there is a site with a multiple page login (username and password are on 2 different pages),  please use the Save All Entered Data function (SAED).


    In Chrome, Firefox, IE, Safari and Opera




    1. Load the page that you want to save

    2. Enter your credentials, but do not submit

    3. Click on your LastPass browser extension icon

    4. Click on Tools (see image)

    5. Click on Save All Entered Data

    6. Then hit save to save the new entry to your vault.


    addsite_3

     

    Watch a Tutorial on How To Save All Entered Data For a Site:



    If you still experience problems with the 'Save All Entered Data' approach, please fill out a feedback form to inform LastPass Support of the problem.

    Editing an Existing Site Entry and Editing Form Fields

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Editing an Existing Site Entry and Editing Form Fields" id="h0"]
     

     

    At some point, you may find the need to edit an existing site entry in your Vault.  Making changes can be made from either the Local Vault via the browser extension, or the Online Vault via the LastPass website.


    There are two ways to save a site:



    Each will result in similar, but slightly different entries when you look to edit these saved sites.


    To Edit an entry, visit your LastPass Vault, find your entry, and click the edit icon  edit for the entry.



    [/accordion-item]
    [accordion-item title="Automatically Saved Sites" id="h1"]
     

     

    When you go to Edit an automatically saved site entry in your Vault, the Edit dialog will look like this:


    editSite

     

    Here you have the options:




    •  share Sharing - To share the entry

    • delete Deleting - To delete the entry

    •  favorites_gray@2x To set entry as a Favorite


    Under the 'Advanced Settings' you'll see:




    • Require Password Reprompt - forces a master password reprompt whenever this entry is edited or used

    • AutoLogin - Forces an autologin when manually visiting the site

    • Disable Autofill - Prevents autofilling when manually visiting the site

    • Edit Form Fields (detailed in the next section)



    *Note: If the site is launched from the LastPass Vault or from the LastPass Icon, it will ignore ‘Disable AutoFill’.
    [/accordion-item]
    [accordion-item title="Editing Form Fields" id="h2"]
     

     

     Clicking this option will take you to another edit dialog:editsite_1


    Allows you to manipulate and change any fields and data that LastPass may have saved when it automatically recorded the site login credentials.  Sometimes LastPass can accidentally pick up an extra field on a site (like a Search field), which can complicate logins.  Using Edit Form Fields, you can delete any extra data not relevant to the site login.  This ability can be useful when you are having trouble autofilling or autologging into a site entry using LastPass.


    [/accordion-item]
    [accordion-item title="Manually Saved Sites" id="h3"]
     

     

    Editing a manually saved site entry is as easy as editing an automatically saved site entry. The only difference with manually saved entries is that you will not see a separate 'Edit Form Fields' button. The form fields appear directly in the site entry, along with username and password controls. Manually saved entries look like this:


    editsite_2
     

    Manually saved entries will pick up ALL fields on a login page, so manually saving a site and then deleting the extra fields can be another helpful tool for problematic logins by eliminating any variable fields that might interfere with the AutoFill or AutoLogin functions.  Additionally, manually saved entries are static entries and will never automatically try to save an extra field like automatically saved entries sometimes can.  The information you see in the Edit dialog is how the entry will always be unless you change it.


    [/accordion-item]
    [accordion-item title="Password and Username History" id="h4"]
     

     

    If you decide to update your username or password for a particular site, LastPass will log the change. The next time you launch the Edit dialog box from your Online Vault, you will see a historyHistory icon next to the password and/or username fields:


    password_history

    This allows you to easily track changes to your accounts, especially for those which you should make an effort to change the password on a regular basis:


    history2

    *Note:  If you edit an existing entry in your Local Vault, you will see an option to view username and password histories.  Clicking these links will take you to your Online Vault and History dialogs.


    [/accordion-item]
    [/accordion]

    Importing Passwords

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Importing Password into LastPass" id="h0"]
     

    Once you have installed the LastPass plugin, you can import your stored login data from your previous password manager using one of the methods below.


    [/accordion-item]
    [accordion-item title="Importing using pre-established formats" id="h1"]
     

     

    To begin, click on the LastPass Icon, click the Tools submenu....


    tools

    and click Import From:


    import

    You will then be presented with a submenu for every password manager format that we support. Since importing from each password manager is different, we have provided instructions for each. Click on the password manager's name, and choose 'Instructions' to view them.


    We continue to add formats, so check the version you are running if you do not see the format you need.


    After updating, if you would like to organize your sites into Groups or if you would like to delete some of the imported sites, it is easiest to perform these group actions through the Online Vault via https://lastpass.com. You can then use the check boxes to select many sites at once and perform an action on them.


    [/accordion-item]
    [accordion-item title="Importing from a Generic CSV File" id="h2"]
     

     

    If LastPass does not support importing from your current password manager, you may be able to import using a Generic CSV file. Try seeing if your current password manager has an option to export to a CSV file.


    If you use your own spreadsheet instead, it is important that the title of the columns match those in the template! The column titles can include any of the following: url, username, password, extra, name, grouping, type, hostname.


    Fill the columns with the values you'd like for each entry (leave blank if the value is not relevant). Please note that 'extra' means either (1) the notes section of a site entry or (2) the body of a secure note, and 'grouping' is the group (or folder) where you would like the item to be stored in your vault.


    **Note that on Mac computers, creating the import spreadsheet using Excel may cause reformatting issues that will prevent a proper import. Make sure to edit your content in TextEdit or another text editor.


    [tabbed_section]
    [tab title="Importing Sites"]

    To import Site data you must define at least the following values: “url” (typically this will be the login url), “username”, “password” and “name”. “Extra” and “Group” are other fields that you might consider. To import data from a csv file, we suggest you use our Import Template found here: Sample Import.


    [/tab]
    [tab title="Importing Secure Notes"]

    To import data Secure Note, enter the values as follows: “url” = http://sn, “extra” = the contents of the note. Give the note a “name”, and then consider adding “group”. It is important to leave the username and password columns blank. Please refer to the example import formats found here: Sample Secure Note Import.


    [/tab]
    [tab title="Import Server Logins"]

    To import data as a Server Secure Note, enter the values as follows: “url” = http://sn, “type” = server. You must also populate “hostname”, “username”, “password” and “name”. In this case, you must enter the username and password in the actual username and password columns of the template, rather than the 'extra' section. Consider adding “group”.
    Please click here to download our Sample Import, which includes examples of all 3 of the aforementioned data types.


    [/tab]
    [tab title="Importing Form Fill Profiles"]
    To import Form Fill Profile data, you'll need to setup a CSV file with specific headers. Please download the example file: Form Fill Import for the headers needed.
    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Passive Imports" id="h3"]
     

     

    Certain password managers do not support export functions. In these cases you can still use LastPass to pick up this data through a 'passive' import. This entails running both password managers simultaneously, having your former password manager enter your login credentials into a site, and then using LastPass to pick up the filled website entry.


    [/accordion-item]
    [accordion-item title="Importing and Exporting Wi-Fi Passwords" id="h4"]
     

     



     

    On Windows and Mac OS X, LastPass has the ability to import Wi-Fi passwords stored within your computer into LastPass as Secure Notes.  On Windows, LastPass also has the ability to export Wi-Fi passwords stored as LastPass Secure Notes to your computer.


    Please note that in order to use this functionality on Windows, you must allow Windows to manage your Wi-Fi connections.  Third party Wi-Fi connection managers such as the one provided by your Wi-Fi adapter's manufacturer (Intel, etc.) are not supported.



    Setup


    In order to import and export Wi-Fi passwords, your computer must have a Wi-Fi adapter installed.


    If you would like to import and export from the LastPass browser extension on Windows, you will need to re-run the LastPass Universal Installer.  This is due to the fact that we need to install a utility that requires administrator privileges in order to import and export Wi-Fi passwords.  You can re-run the LastPass Universal Installer from:


    https://lastpass.com/installer/


    You will also need to ensure you're running the binary version of the LastPass browser extension.  If you're not, in Firefox and Chrome, go to:


    https://lastpass.com/dl/


    In Safari and Opera, please use the Universal Installer:


    https://lastpass.com/download



    Windows XP and Windows Server 2003


    To import and export Wi-Fi passwords on these versions of Windows, you must be running the latest service pack (Windows XP Service Pack 3 or Windows Server 2003 Service Pack 2).


    These versions of Windows require the Wireless Zero Configuration service to be running in order to import and export Wi-Fi passwords.  If it's not running, you may encounter an erroneous "No Wi-Fi adapter was detected on this computer.  This feature requires a Wi-Fi adapter." message.  Please see the following Microsoft article for instructions on starting it:


    http://msdn.microsoft.com/en-us/library/windows/desktop/ms706593%28v=vs.85%29.aspx



    Windows Vista and Windows Server 2008


    These versions of Windows require a third party utility named PsExec (part of Windows Sysinternals and published by Microsoft) to decrypt Wi-Fi passwords.  PsExec's license prohibits LastPass from embedding it, but you can download and install it yourself:


    1) Go to http://technet.microsoft.com/en-us/sysinternals/bb897553


    2) Click "Download PsTools"


    3) PsTools.zip will download.  It contains a bunch of files, but the only file of importance to LastPass is PsExec.exe.  You'll need to extract PsExec.exe and copy it into the LastPass installation directory.  This directory is typically C:\Program Files\LastPass\ on 32-bit Windows and C:\Program Files (x86)\LastPass\ on 64-bit Windows, but you may have changed it when you ran the LastPass Universal Installer.



    Importing


    Importing is supported on Windows and Mac OS X.


    - Internet Explorer/Firefox:  LastPass Icon -> Tools -> Import From -> Wi-Fi Passwords.


    - Chrome/Opera:  LastPass Icon -> Tools -> Import From -> Other, then select Wi-Fi Passwords in the Source drop-down and click Import.


    - Safari:  LastPass Icon -> Advanced -> Import, then select Wi-Fi Passwords in the Source drop-down and click Import.



    Exporting


    Exporting is supported on Windows only.


    - Internet Explorer/Firefox/Chrome,/Opera:  LastPass Icon -> Tools -> Export To -> Wi-Fi Passwords


    - Safari:  LastPass Icon -> Advanced -> Export, then click the Wi-Fi Passwords button.


    [/accordion-item]
    [accordion-item title="Importing from Roboform" id="h5"]


    Importing from RoboForm 7


     

    Siber Systems has changed the export process in the newest version of RoboForm – version 7 does not include the option to export your logins with the full site URL. Although you will still be able to export your passcards, they will not be imported to LastPass correctly. Without the full URL of the site, LastPass doesn’t know where the login fields are, and autofill will likely be dysfunctional.  You will have to add them manually.


    Note: You can also use the passive import method



    How to import your passwords from RoboForm:


    1. First, you will want to download RoboForm 6.9.92 on this site here (you will want to use a browser other than Firefox, which does not support this older version)


    Please note: LastPass is not responsible for the maintenance of this website. Please contact Roboform directly if you have any concerns or questions about downloading an old version.


    2. To export, find the RoboForm icon in your browser and go to Logins > Print List, which will cause a new dialog box to appear:


    RoboformToolbar

    3. You will then want to check the "Full URL" option:


    RoboFormExportFullURLOption

    4. Click "Save" and then set the file type to .html (html files) :


    RoboFormSaveAsHTML1

    5. Open the RoboForm file with Notepad (Right-click > Open with > Notepad)


    6. Click File > Save As and select "UTF-8" from the "Encoding" dropdown and save it:


    RoboFormUTF8

    7. Open your browser and click your LastPass Icon > Tools > Import from > RoboForm > Import and select the file:


    RoboFormImport

     

    If you receive the Error Message: Found 0 items or could not parse data” when attempting to import:


    - Open your exported file in Notepad again


    - Right-click > Select All > Copy on your data


    - Login to the online Vault at https://lastpass.com


    - LastPass Vault > Tools > Import > Roboform, and paste the copied data into the box and click 'Check Data for Sites'


    This message can also mean that you were attempting to import non-English characters from RoboForm to LastPass. Please switch back to UTF-16 in these instances (open the RoboForm file with Notepad > File > Save As > Encoding: UTF-16). If you do not see the UTF-16 option, try unicode or unicode big endian. If you continue to have problems, please submit a Support Ticket and we will be happy to assist you further.


    You can repeat these same steps to import your RoboForm Safenotes and Identities.



    [/accordion-item]
    [accordion-item title="Autofilling after Importing" id="h6"]
     

     

    Once imported, you might notice that some websites do not autofill right away. This is because LastPass needs to "see" the website in order to capture the exact username and password fields, as they differ from website to website. When you visit the website for the first time after importing, use the field icons to force fill the credentials and login. It will autofill every time after that.
    [/accordion-item]
    [/accordion]

    Importing from RoboForm

    Importing and Exporting Wi-Fi Passwords

    Account Settings

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Account Settings" id="h0"]
     

     

    Account Settings allows you to view and edit your global LastPass Settings and Preferences.


    There are two ways to launch your Account Settings. Select your LastPass Icon > Preferences > Account Settings > click the link to launch your Online Vault:


    settings1

    Log in to your Vault, then click Settings on the left-hand menu:


    vaultmenu
    [/accordion-item]
    [accordion-item title="General Settings" id="h1"]
     

     
    [tabbed_section]
    [tab title="Login Credentials"]

    settings_general_0


    Account Email: View or change the email address used to access your LastPass account. To change the email address, replace the old email address with the new one and click 'Update' to save the changes. Use Send Test Email to validate your email.


    Master Password: If you would like to change your Master Password, click Change Master Password. If you would like to revert the change you made, click Revert Password Change.


    Password Reminder: Click View to view your Master Password reminder.


    [/tab]
    [tab title="Account Information"]

    settings_general_0_1


    Type: Lets you know what kind of account you have: Enterprise, Premium or Free.


    Links: Helpful links for your account. Choose My Account to your account data such as when your Premium expires. Click Payment History to view any payments you have made for LastPass.  Use Email Subscriptions  to manage what kind of emails you would like to receive from LastPass.


    Language: You can change the default language selection of English to any of our other supported languages. Once you have saved the language change by clicking 'Update', you will need to log off and log back in to update your settings. Editing your language selection from your Online Vault will only apply to viewing and using the Online Vault - language settings for your browser plugins need to be changed in the Advanced tab of the Preferences control panel.


    Time Zone: Indicate your time zone from the dropdown menu relative to GMT.


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Advanced Settings" id="h2"]
     

     

    From Account Settings, click Show Advanced Settings, to view more settings:


    [tabbed_section]
    [tab title="Alerts"]

    settings_general_1


    Password Alerts: When enabled, LastPass will alert you when you are logging into a website where you have a weak or duplicate password. Disable this option to remove these alerts.


    Re-prompt for Master Password: Choose which actions will be protected by your Master Password.


    [/tab]
    [tab title="Security"]

    settings_general_2


    Security Email: As an additional layer of security, you may wish to have an email address separate from the one you use on a regular basis to receive important LastPass security emails that require actions.  This email address would be used to receive your, LastPass multifactor authentication disable email, password hint email, account recovery email, history removal verification email, reverting Master Password change verification email, abuse/blacklisted IP notifications (these are also sent to your primary email).


    Country Restriction: Allows you to restrict login to IP addresses originating only from countries that you select.


    Tor Network: Blocks any login that originate from Tor (virtual tunnel network).


    Master Password Reverting: This option is enabled by default and allows you to revert Master Password changes should you forget your Master Password. Uncheck this box to disable it.


    Auto-Logoff Other Devices: If enabled, you can only be logged into one instance of LastPass at a time. If you log in from one device, it will log you out of all others.


    Website auto-logoff: This controls how long your session exists on the server, allowing you to automatically log in when using the plugin. This assumes that your session does not get destroyed by methods such as explicitly logging out or closing the browser when ‘Logoff when browser is closed’ is enabled in your Extension Preferences.


    Bookmarklet autologoff timeout: Similar to ‘Website auto-logoff timeout’ in that it controls how long your session exists on the server, except it applies to the Bookmarklets feature.


    [/tab]
    [tab title="Privacy"]

    settings_general_3


    Track History: This will keep a history of when your logins and form fills are used. This information is used for Account History and the Recently Used folder.


    Send anonymous error reporting data to help improve LastPass: Helps us work out any potential bugs or compatibility issues.


    [/tab]
    [tab title="Tools"]

    settings_general_4


    Remove duplicate entries from your account: You may find that you want to delete any duplicate entries for one or more sites stored in your vaults. By clicking on this link, LastPass will determine if a site is 'unique' or not by comparing domain, username, and password. After launching the 'deduplicator', you will be able to view the duplicate(s) and have the option of deleting the duplicate entries.


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Multifactor Options" id="h3"]
     

     

    Configure your multifactor authentication device. To see our full list of Multifactor Options, visit our Multifactor Authentication page.


    Account Settings_Multifactor Options tab


    [/accordion-item]
    [accordion-item title="Trusted Devices" id="h4"]
     

     

    The 'Trusted Computers' tab shows those computers which you have marked as trusted and therefore do not require multifactor authentication.


    Account Settings_ Trusted Devices


    When logging onto a computer for the first time using multifactor authentication, LastPass will give you the option of marking the computer as a trusted computer by enabling Trust this computer:


    settings_trust_1


    Doing so adds the computer to the 'Trusted Computers' list and ensures that you will not be prompted to enter multifactor authentication the next time you log in. These steps must be completed on every device that you want to mark as trusted.


    You can disable a trusted computer at any time by de-selecting the check box under Enabled column next to the entry or delete the entry entirely by clicking the x sign. If you want to rename the trusted devices, click on the pencil edit icon and type the new name into the field.  Then hit Enter to save the change.


    [/accordion-item]
    [accordion-item title="Mobile Devices" id="h5"]
     

     

    Account Settings _ Mobile Devices

    Each time you successfully login via a mobile device, the mobile device's unique identifier (UUID) will be added to a list on the Mobile Devices tab.  All devices listed here can be renamed, enabled, disabled, or deleted.


    If you would like to restrict which devices can log into your LastPass account, toggle the Enable/Disable button for Only the above listed mobile devices will be able to access your LastPass vault.


    LastPass does not restrict mobile login by default.


    [/accordion-item]
    [accordion-item title="Never URLs" id="h6"]
     

     

    You may encounter a site that you do not want LastPass to offer to save, generate a password for, fill forms, autologin, or autofill. The 'Never URLs' tab allows you to view, edit, and add all those sites for which you do not want LastPass to never


    settings_neverTo manually add a 'Never' action for a page or domain, enter the URL in the field, select the type of 'Never' action from the dropdown menu, then click 'Add'. To delete a 'Never' action, click on the grey 'x' next to the site entry. The following Never URLs are below:




    • Never Add Site: Prevent prompting the notification to add a site

    • Never Generate Password: Prevent prompting the notification to generate a password

    • Never Fill Forms: Prevent prompting the notification to fill a form with a Form Fill Profile

    • Never AutoLogin*: Prevent the site from automatically logging in

    • Never AutoFill Application*: Prevent the automatic filling in the site (the site must be also listed under Never AutoLogin)

    • Never Show Context Icons: Prevent the field icons from appearing


    LastPass does not store any default Never URLs.


    *Note: If the site is launched from the LastPass Vault or from the LastPass Icon, it will ignore 'Never AutoLogin' and 'Never AutoFill Application'.

    Disable Using Field Icons


    Disable Field Icons for a page by clicking on the Field Icon:


    disable

    Click on the more option:


    disable3

    Click on the disable option:


    disable4

    And confirm if you want to disable the site (domain) or that specific page:


    disable5
    [/accordion-item]
    [accordion-item title="Equivalent Domains" id="h7"]
     

     

    Account Settings_Equivalent Domains

    If you access multiple websites from a single provider, adding these sites as equivalent domains allows you to use just one username and password.


    To add domains as equivalent, input domains separated by commas. Note that only top level domains should be submitted. For example, lets say you have two sites you would like to make equivalent: http://subdomain.example.com/path and http://sample.com. Your input should look like:
    example.com,sample.com


    Note that:
    subdomain.example.com,sample.com
    will not work as subdomain.example.com still includes 'subdomain', which is too low of a domain to be accepted.


    You can delete an equivalent domain at any time by clicking 'Delete' next to the entry.


    Equivalent Domains labeled as 'Global' mean that these domains are set by LastPass. These Global domains are updated from time to time.


    [/accordion-item]
    [accordion-item title="URL Rules" id="h8"]
     

     

    If you have multiple logins for a particular domain, LastPass fills in the closest URL match by default but will show all sites from that domain in its matching list:


    FirefoxDropdown


    This behavior can be changed to only show sites that match particular hosts/paths by managing your URL Rules. To manage your URL Rules, launch your Account Settings. In the menu that opens, select the last 'URL Rules' tab:


    Account Settings_URL Rules


    If a URL Rule is created with exact host matching, then you will only be presented with logins that match the exact host for that domain. For example, if you create a rule with domain=facebook.com and specify exact host matching=yes, then when visiting www.facebook.com, you will only see sites saved from www.facebook.com, but will not see sites saved from login.facebook.com.


    If you specify a URL Rule with a path, then only sites that match this path will be shown. For example, LastPass created a default URL Rule for google apps with path=/a/. This causes you to only see the appropriate logins when you visit google.com/a/aaa versus google.com/a/bbb.


    You can delete a URL Rule at any time by clicking the grey 'x' next to the domain entry in the URL Rules tab.


    By default, LastPass stores a URL Rule for some sites for your convenience. Sites are added and updated from time to time.


    [/accordion-item]
    [/accordion]

    Extension Preferences

    We select the default settings for your Advanced options that we feel will optimize your browsing experience with LastPass. However, you may wish to change these settings according to your security needs or personal preferences.

    Advanced preference options will vary from browser to browser; not all of the below-listed preferences may be offered as options in your current browser(s).

    To access your Advanced preferences, go to your LastPass Icon, select Preferences, and click on the Advanced tab in the left-hand menu:

    Advanced

    Automatically login to sites if time since last login > (seconds): LastPass is set to automatically log you back in to a site after 25 seconds if you have been logged off.


    Warn before filling insecure forms: If you are concerned about security when filling out a web form, you can enable LastPass to notify you of a possibly insecure form; this setting is disabled by default.  This setting determines what an insecure form is by distinguishing between GET and POST submission forms.


    Respect AutoComplete=off: Allow websites to disable the Autofill feature. This option is disabled by default.


    Poll Server for account changes: By default, LastPass will poll the server every 15 minutes to check for changes to your LastPass account.


    Clear Clipboard after use: LastPass is set to clear your clipboard after a default amount of time. If you've been copy/pasting  your secure data into login fields or web forms, this ensures that your data cannot be compromised by being left on the clipboard. You must have the binary component installed for this option.


    Recently Used Site List: LastPass automatically shows ten of your most recently visited LastPass-stored sites under the 'Recently Used' submenu. However, this preference option allows you to customize the number of recently used sites that appear in your 'Recently Used' submenu. If you set the value to zero, the 'Recently Used' submenu will disappear from your Icon menu.


    Search within secure notes: By default, LastPass gives you the ability to search within your Secure Notes.


    Open Login dialog when start browser: LastPass does not enable this feature by default. By enabling this option, you will be automatically prompted to log in to LastPass upon opening your browser. We recommend this setting if you use LastPass every time you open your browser and prefer not to have to click the icon to log in.


    Save a disabled One Time Password locally for Account Recovery: By default, LastPass stores a One Time Password to aid you in the Account Recovery process, should you forget your Master Password.


    It is important to note that if an attacker is able to obtain your locally stored OTP (and decrypt it while on your pc) and gain access to your email account, they can compromise your data if this option is turned on. We feel this threat is low enough that we recommend the average user not to disable this setting.


    Share login state between other browsers: If you frequently use more than one browser, you can set LastPass to share login states between all browsers with the plugin installed on your operating system. For example, if you use both Firefox and Chrome with the shared login state enabled, you can log in to one browser and automatically be logged in to the other. When you are done with your browsing session, logging out of one will also log you out of the other. The shared login state is enabled by default to make your browsing experience faster and easier. The binary component must be installed to make this option available.


    Enable New Login Screen:  Enables the new login screen in Chrome that pops out directly from the LastPass icon in the browser toolbar.  De-selecting this option reverts to the previous login process, where selecting Login from the icon launched a full tab in Chrome and allows you to login there.


    Clear Filled Fields on Logoff:  Enabling this preference will automatically clear any fields that have been filled by LastPass on the current page your browser is on when you log off LastPass.


    Show Matching Sites in top Level Menu:  Selecting this option will show matching sites for the current page your browser is on in the top level of the dropdown menu from the LastPass browser toolbar icon.  This is where matching sites previously used to appear in 2.0 versions of LastPass.  In LastPass 3.0 versions, matching sites show under the "Show Matching Sites" option on the top level of the dropdown menu, and are only one click away.


    Language: Allows you to change the Default language setting for the browser plugin. This change will only apply to the plugin whose settings you are editing, so you will need to modify the selection on all LastPass browser extensions that you use in addition to the Online Vault language setting.

    Local & Global Security Options

    LastPass provides a safer online experience that helps protect your identity by allowing you to create unique, complex passwords for all of your sites, in addition to securely storing this information using local encryption. You then only have to remember a single strong password, your LastPass Master Password.

    However, LastPass knows that one size does not fit all when balancing security and ease of use, so we allow you to decide by providing a full range of security options. The default values chosen will certainly not satisfy everyone and we strongly encourage you to review the settings in both your Extension Preferences and your Account Settings shortly after creating your account.

    Localized Security Options


    Logoff when browser is closed: This option controls if LastPass will automatically logoff when you close your browser. If selected, you will have to explicitly log in and provide your LastPass Master Password after a browser restart. It is currently defaulted to unselected, but can be managed via your Extension Preferences.


    Logoff after idle: If you want LastPass to logoff after the computer has been idle (no mouse or keyboard activity) after a predefined amount of time, select this option in your Extension Preferences. This setting is unchecked by default.


    Require Password Reprompt: If you want to protect a particular site, Secure Note, or Form Fill Profile so that any access using the information stored in LastPass requires your Master Password, you can click this checkbox after launching the Edit window for the entry. This provides very specified control of individual sites, such as a bank login, where you may want additional security. Please note reprompt is not as strong as logging off, we'd recommend utilizing the above logoff options to fully protect your data


    Clear Clipboard after use: When using LastPass's menu items to copy a username or password, this option controls how long they will stay on the clipboard before being automatically cleared. This option is defaulted to on in Firefox and IE only, in the Advanced tab of your Extension Preferences.



    Global Security Options


    Website auto-logoff timeout: This option, which can be managed from your Account Settings on the General tab, controls how long your session exists on the server, allowing you to automatically log in when using the plugin. This assumes that your session does not get destroyed by methods such as explicitly logging out or closing the browser when 'Logoff when browser is closed' is set.


    Bookmarklet auto-logoff timeout: Similar to 'Website auto-logoff timeout' except applies to LastPass bookmarklets. This preference can also be managed from your Account Settings on the General tab.


    Prompt for Master Password when: Global setting that controls if Master Password must be entered when performing tasks such as logging into a site, editing a site, viewing passwords, editing a Form Fill Profile, etc. You can manage these preferences in the Security tab of your Account Settings. Checking one of these boxes will apply the action to every site, secure note, or form fill profile that you have. If you want more granular control, use the Require Password Reprompt method described above.


    Kill other sessions on login: If you leave your browser session open and polling is enabled, you'll be logged out of the other session. If your browser session is closed, but you leave yourself logged into LastPass, this can also be helpful (e.g., your browser is closed at work, and you login from home with this setting enabled, you will be required to login the next time you open up your browser at work). You can enable this setting in the General tab of your Account Settings; the setting is disabled by default. You must have 'polling' enabled in the plugins to be effective; you can verify that it is by going to the Advanced tab of your Extension Preferences.


    Send password change emails: Alerts you via email if your LastPass account email address or Master Password has been changed, or if any of your sites' usernames or passwords have been changed in LastPass. You can manage these settings in the Security tab of your Account Settings.



    Additional Security Options


    LastPass also provides additional features for further layers of authentication to protect against keyloggers and other security threats, including:




    Multifactor Authentication Options


    Multifactor authentication refers to a device that can be enabled for use with your LastPass account, and requires a second step before you can gain access to your account. Multifactor authentication devices help protect your account from keyloggers and other threats - even if your master password were captured, someone would be unable to gain access to your account without this second form of authentication. LastPass offers several multifactor options, including:



    General - Account Settings

    Changing Your Account Email & Master Password

    Account Security - Settings

    The 'Security' tab in your Account Settings controls your global LastPass security settings:

    Edit_Settings_Security_Tab

     

    You will need to enter your Master Password to confirm any updates made to your Security preferences.

    LastPass is set to 'Normal' security level by default, but you can click on the 'Medium High' or "High' options to increase your security level, or 'Custom' select your security options.

    Global Security Preferences


    After launching your Account Settings dialog, click the second tab from the left to view the following options:


    Prompt for LastPass Master Password when: Master Password reprompt is a global setting that controls if the Master Password must be entered when performing tasks such as logging into a site, editing a site, viewing passwords, editing a form fill profile, etc. Once you check an action for which you wish to be reprompted, the setting will apply to every site, Secure Note, or Form Fill Profile stored in your Vault. If you only want to require a Master Password reprompt for a specific site or set of sites, use the 'Require Password Reprompt' option when editing a specific site in your Vault or via your icon's dropdown menu. LastPass is set to the 'Normal' security level by default, which only checks 'Prompt for Master Password' when switching or editing Identities.  Please note that it is recommended you protect your accounts by logging out of LastPass, as that is stronger than this setting.


    Security Email: As an additional layer of security, you may wish to have an email address separate from the one you use on a regular basis to receive important LastPass security emails that require actions.  This email address would be used to receive your:




    • LastPass multifactor authentication disable email.

    • Password hint email.

    • Account recovery email.

    • History removal verification email.

    • Reverting Master Password change verification email.

    • Abuse / Blacklisted IP notifications (these are also sent to your primary email).


    This email should therefore be held to much higher security standards than your usual email account.  By entering an email address in the Security Email field, your notifications for the above list will only be sent to your security email address rather than the email address tied to your LastPass account. Having a separate security email address is optional and may provide an additional solution for those requiring a high level of security.


    Email Subscription Preferences: Click this button to access your email subscription preferences.


    Enable Weak Alerts: Click here to enable in-browser weak and duplicate site alerts.

    Equivalent Domains

    Never URLs

    Restrict Mobile Devices

    Account Trusted Computers

    The 'Trusted Computers' tab shows those computers which you have marked as trusted and therefore do not require multifactor authentication. To view your Trusted Computer settings, launch your Account Settings and click 'Trusted Computers':

    SettingsTrustedComputers

    When logging onto a computer for the first time using multifactor authentication, such as Grid or Yubikey, LastPass will give you the option of marking the computer as 'trusted':



    Doing so adds the computer to the 'Trusted Computers' list and ensures that you will not be prompted to enter multifactor authentication the next time you log in. These steps must be completed on every device that you want to mark as trusted.

    You can disable a trusted computer at any time by clicking 'Toggle' next to the entry or delete the entry entirely by selecting 'Delete'.

    URL Rules

    Password Iterations (PBKDF2)

     

    Password Iterations (PBKDF2)


     



      To increase the security of your master password, LastPass utilizes a stronger-than-typical version of Password-Based Key Derivation Function (PBKDF2). At its most basic, PBKDF2 is a "password-strengthening algorithm" that makes it difficult for a computer to check that any one password is the correct master password during a brute-force attack.

      The standard implementation of PBKDF2 uses SHA-1, a secure hashing algorithm. SHA-1 is fast, but its speed is a weakness in that brute-force attacks can be performed faster.

      LastPass has opted to use SHA-256, a slower hashing algorithm that provides more protection against brute-force attacks. LastPass utilizes the PBKDF2 function implemented with SHA-256 to turn your master password into your encryption key. LastPass performs x number of rounds of the function to create the encryption key, before a single additional round of PBKDF2 is done to create your login hash.

      The entire process is conducted client-side. The resulting login hash is what is communicated with LastPass. LastPass uses the hash to verify that you are entering the correct master password when logging in to your account.

      LastPass also performs a large number of rounds of PBKDF2 server-side. This implementation of PBKDF2 client-side and server-side ensures that the two pieces of your data- the part that's stored offline locally and the part that's stored online on LastPass servers- are thoroughly protected:

      To see this, click on Account Settings > Show Advanced Settings > Scroll down to find 'Password Iterations'.




     

    PBKDF2 1.5



      By default, the x number of rounds that LastPass uses is 5000. LastPass allows you to customize the number of rounds performed during the client-side encryption process. If you log in to LastPass, open your LastPass vault from the LastPass Icon, and launch Account Settings, you will see the "Password Iterations" field displaying the current number of rounds used for your account. Although 5000 is currently the default number of rounds, your number may be lower if your account is older.


    PBKDF2 2



      5000 rounds provides a good balance between increased security and the inconvenience of longer pauses when logging in to your account. While it's tempting to point to the number of rounds when comparing implementations of PBKDF2 across services, this is essentially an apples to oranges comparison, as other services may be using SHA-1, which is less computationally intense than SHA-256. In other words, SHA-256 is a more intensive process than SHA-1, so a lower number of rounds can still be a higher level of security against brute-force attacks.

      In terms of usability, the number of rounds used only affects the process of logging in to your LastPass account. Once you gain access to your account, the implementation of these changes will not affect your browsing experience.




      Note: LastPass supports a diverse set of platforms which vary greatly in speed. In order to utilize all of them, we recommend you do not exceed 10,000 rounds. A change from 5000 rounds to 10,000 rounds may not be perceptible to you on most platforms. However, while we permit users to increase their rounds all the way to 200,000 rounds, you may start to notice problems when logging in via certain browsers or platforms when you go above 5,000 rounds. For example, Internet Explorer 7 will be very slow with such a higher number of rounds. Logging into m.lastpass.com on a smart phone (where the rounds are done in JavaScript only) may not work at all.

     

    Browser Extension Preferences

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Browser Extension Preferences" id="h0"]
     

     

    LastPass is both an online service and an extension favicon that runs locally in your browser to provide service, even if online access to LastPass is unavailable. You'll want to set up your local preferences in each browser you use with LastPass according to the level of security you feel is necessary for that location (e.g. you may want to have a longer idle timeout at home than work).


    You are strongly encouraged to review your LastPass settings after creating your account. We recognize that different users have different requirements, so although the default values are chosen as a compromise between ease of use and security, we have made it as easy as possible for users to change their security options and other settings.


    LastPass does not synchronize these settings because you may want to have different security profiles or notification preferences at different places (e.g. home versus work), so be sure to specify your settings for every browser you use with the LastPass plugin favicon. You will also need to make these changes for every user who will be using LastPass (log in as each individual user to adjust the settings).


    Preference options within the Control Panel tabs will vary from browser to browser; not all of the below-listed settings may be offered as options in your current browser(s).


    [/accordion-item]
    [accordion-item title="Launching Preferences" id="h1"]
     

     

    To specify your local browser settings, click the LastPass Icon 24x24_black in your browser to log in. When it turns red, click on the icon favicon again  then go to Preferences:


    pref
    [/accordion-item]
    [accordion-item title="General Settings" id="h2"]
     

     


    [tabbed_section]
    [tab title="Security"]

    The most crucial General settings control the way you handle going idle and being automatically logged off when you close your browser. Your selection should be an appropriate balance between security and convenience.


    Automatically Logoff when all browsers are closed: Specify when LastPass should log out of your session upon closing the browser. This setting is disabled by default. If you would like LastPass to log off immediately after each session, check the box and put the value '0' for minutes; when you relaunch the browser, you will be asked to enter your Master Password. If you would like to extend the time between ending your browser session and logging out of LastPass, enter another value in the minutes field. If the specific amount of time passes before you re-open the browser, you will be prompted for your Master Password. If you wish for LastPass to stay logged in upon browser close, leave the box unchecked.


    Automatically Logoff after idle: If you frequently minimize your browser or walk away from your computer, you may want LastPass to log off after being idle for a specific amount of time. For example, if more than one person shares a home computer, you may want LastPass to timeout after 10 minutes of inactivity (no keyboard or mouse movements) so that someone else sitting down to the computer will not have access to your Vault and account information. After the specified amount of time, the icon will turn gray, indicated that you are logged off. Click the icon to log in again. Leave this setting unchecked if you wish for LastPass to stay logged in between browser sessions. This setting is unchecked by default.


    [/tab]
    [tab title="General"]

    Open New Pages in: This dropdown menu allows you to choose whether you want LastPass to open pages in new tabs, new windows, or within the tab you are using. For example, if you click on your LastPass Icon, click on Sites, and select a site, LastPass will launch the URL according to your specifications and proceed to autolog you in to the site. By default, LastPass will open new pages in tabs.


    Highlight Input boxes: Enable field highlighting, so that when you navigate to a site that is stored in LastPass, the fields become outlined in red and populated with the LastPass logo when your credentials are autofilled.  LastPass enables this setting by default.


    Automatically Fill Login Information: This default setting instructs LastPass to autopopulate any stored login fields (such as username and password) when you navigate to a stored URL.


    [/tab]
    [tab title="Appearance"]

    Use Compact Toolbar: Compresses the LastPass toolbar into the small Icon on your browser menu. In Internet Explorer, you can switch between toolbar modes: Compact Toolbar, Command Bar, Full Toolbar.


    Show Sites in Folders: Turn the Folder feature on or off with this setting. If you organize your stored sites into Folders, we recommend leaving this default setting enabled.


    Show Sites in Sidebar: This setting is unchecked by default and is only available in Firefox. Rather than view your sites in the 'Sites' submenu after clicking on your Icon, enabling 'Show Sites in Sidebar' allows you to click on 'Sites' from your Icon menu and launch a sidebar listing out your LastPass sites:


    Hide Context Menu Options: Disables the right-click LastPass menu options. This setting is disabled by default.


    [/tab]
    [tab title="Form Fill"]

    Default Form Fill Profile: To specify your default form fill profile formfill, select a saved profile from the dropdown menu. No profile is selected by default, and is meant to be used in conjunction with the form fill hotkey.


    Do not overwrite fields that are already filled: If you wish to manually enter data in a particular web form field, and do not want LastPass to overwrite the field with stored information, enable this setting (disabled by default).


    Restore "General" Defaults: click on this button to restore the defaulted settings under General section.


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Notifications" id="h3"]
     

     

    Your Notifications settings can be found by clicking on the LastPass Icon favicon, selecting Preferences, and clicking the 'Notifications' tab on the left-hand menu:


    Notifications

    The Notifications options control when LastPass prompts you to take action as you browse to a stored URL, log in to a new site, or fill a web form. By selecting or unselecting certain notification options, you can change how often you are prompted with the dropdown toolbar. By default, all notification settings are checked to allow you maximum access to all LastPass features.


    Notifications options will vary from browser to browser; not all of the below-listed notifications may be offered as options in your current browser(s).


    Show Notifications: Globally enables the notification bar. We do not recommend shutting off the notification bar unless you want to manually complete all actions via your LastPass Icon. LastPass enables this option by default.


    Offer to Generate Secure Passwords: When LastPass recognizes that you are registering for a new account that requires a password, this notification prompts you to use the Generate a Secure Password feature. LastPass enables this option by default.


    Show Form Fill Notifications: LastPass automatically detects web forms, such as billing information, when checking out at an online shopping site. Enabling this notification ensures that LastPass will prompt you to fill the detected web form with one of your saved Form Fill profiles formfill. If you have enabled the "Show certain notifications only after click" setting, you may need to click within one of the web form fields to be prompted with the form fill notification. LastPass enables this option by default.


    Show Save Site Notifications: When enabled, LastPass will prompt you to save the login data for an unsaved site after you have logged in the first time. LastPass enables this option by default.


    Show certain notifications only after click: When enabled, this setting restricts how often LastPass will prompt you for form fill and LastPass logins. For example, if you enable this setting, LastPass will not prompt to fill a web form until you have clicked within one of the web form fields. We have enabled this default setting to reduce the frequency with which LastPass prompts you with the notification bar. LastPass enables this option by default.


    Show Fill Notification Bar:  Enables the 2.0 style notification bar that offers to AutoLogin or AutoFill your website credentials for you.


    Show Save Site Notification Bar: Enables the notification toolbar that offers to save a  new site entry when LastPass detects that a new password has been entered for a site.


    Show Change Password Notification Bar: Enables the dropdown toolbar when LastPass detects a password that is different from the password stored for that site entry in your Vault. LastPass enables this option by default.


    Click Icons in Fields: Enables the 3.0 style field icons that allow you to seamlessly AutoFill your website credentials.


    Show Matching Sites Count In Toolbar (currently available on Chrome):  Shows the number of matching site entries stored in your Vault for the current page your browser is on in the bottom of the LastPass icon located in your browser toolbar Matching Site Counts.


    [/accordion-item]
    [accordion-item title="Hot Keys" id="h4"]
     

     

    HotKeys allow you to create keyboard shortcuts for a number of LastPass features. To edit your hotkeys, go to your LastPass Icon favicon, select Preferences, and click on HotKeys on the left-hand menu:


    Hotkeys

    Because hotkeys vary among operating systems and browsers, LastPass will select the default hotkeys for the particular plugin you are using. It is important to verify that a change in one of your LastPass hotkeys will not interfere with other default hotkeys for your computer.


    You can currently customize the following hotkeys:


    Generate Secure Password: If you are creating a new account, this hotkey allows you to bring up the Generate a Password dialog box and copy the autogenerated password. The Generate Secure Password hotkey is Alt+G by default.


    Recheck Page: If the page has changed since it was loaded and LastPass hasn't filled in the action, this hotkey allows you to quickly force LastPass to check the page again. Recheck Page can also be accessed from the Tools menu in your LastPass icon. The Recheck Page hotkey is Alt+I by default.


    Site Search: Brings up the dialog box showing all of your stored sites with a search bar that allows you to easily sort through your sites. You do not need to be in your LastPass Vault to open the Site Search dialog using the hotkey. The Site Search hotkey is Alt+W by default.


    Fill In Next Login (When Multiple): If you have multiple logins stored for the same domain or URL, LastPass will autofill with one of your entries but will prompt for you to fill with one of your other saved sets of login data. You can easily move to the next autofill options by using this hotkey (Alt+Page Up by default).


    Fill In Previous Login (When Multiple): If you have multiple logins stored for the same domain or URL, LastPass will autofill with one of your entries but will prompt for you to fill with one of your other saved sets of login data. You can easily move to the next autofill options by using this hotkey (Alt+Page Down by default).


    Submit Form: Automatically submits a login form or web form. The Submit Form hotkey is Alt+J by default.


    Open My LastPass Vault: Need quick access to your local Vault? This hotkey opens your local Vault in a new tab or window, according to your General settings. The Open Vault hotkey is Ctrl+Alt+H by default.


    Save All Entered Data: The 'Save All Entered Data' method allows you to automatically capture all login data for the page. LastPass shows you the captured data in a dialog box, where you can edit the settings for the site before clicking save. There is no default Save All Entered Data hotkey.


    Logoff: Allows you to immediately end your LastPass session, and will autolog you out of any open Vault pages as well as plugins favicon that are sharing browser states. There is no default logoff hotkey.


    Fill In Default Form Fill Profile: Once you have set your default form fill profile formfill, this hotkey allows you to autofill a web form with a few keystrokes. There is no default Form Fill Profile hotkey.


    [/accordion-item]
    [accordion-item title="Account Settings" id="h5"]
     

     

    Your ‘Account Settings’, which are found only in your Online Vault, allow you to view and edit your global LastPass Settings and Preferences.


    [/accordion-item]
    [accordion-item title="Advanced" id="h6"]
     

     

    We select the default settings for your Advanced options that we feel will optimize your browsing experience with LastPass. However, you may wish to change these settings according to your security needs or personal preferences.


    Advanced preference options will vary from browser to browser; not all of the below-listed preferences may be offered as options in your current browser(s).


    To access your Advanced preferences, go to your LastPass Icon favicon, select Preferences, and click on the Advanced tab in the left-hand menu:


    Advanced

    Automatically login to sites if time since last login > (seconds): LastPass is set to automatically log you back in to a site after 25 seconds if you have been logged off.


    Warn before filling insecure forms: If you are concerned about security when filling out a web form, you can enable LastPass to notify you of a possibly insecure form; this setting is disabled by default.  This setting determines what an insecure form is by distinguishing between GET and POST submission forms.


    Respect AutoComplete=off: Allow websites to disable the Autofill feature. This option is disabled by default.


    Poll Server for account changes: By default, LastPass will poll the server every 15 minutes to check for changes to your LastPass account.


    Clear Clipboard after use: LastPass is set to clear your clipboard after a default amount of time. If you've been copy/pasting  your secure data into login fields or web forms, this ensures that your data cannot be compromised by being left on the clipboard. You must have the binary component installed for this option.


    Recently Used Site List: LastPass automatically shows ten of your most recently visited LastPass-stored sites under the 'Recently Used' submenu. However, this preference option allows you to customize the number of recently used sites that appear in your 'Recently Used' submenu. If you set the value to zero, the 'Recently Used' submenu will disappear from your Icon menu.


    Search within secure notes: By default, LastPass gives you the ability to search within your Secure Notes.


    Open Login dialog when start browser: LastPass does not enable this feature by default. By enabling this option, you will be automatically prompted to log in to LastPass upon opening your browser. We recommend this setting if you use LastPass every time you open your browser and prefer not to have to click the icon to log in.


    Save a disabled One Time Password locally for Account Recovery: By default, LastPass stores a One Time Password to aid you in the Account Recovery process, should you forget your Master Password.


    It is important to note that if an attacker is able to obtain your locally stored OTP (and decrypt it while on your pc) and gain access to your email account, they can compromise your data if this option is turned on. We feel this threat is low enough that we recommend the average user not to disable this setting.


    Share login state between other browsers: If you frequently use more than one browser, you can set LastPass to share login states between all browsers with the plugin installed on your operating system. For example, if you use both Firefox and Chrome with the shared login state enabled, you can log in to one browser and automatically be logged in to the other. When you are done with your browsing session, logging out of one will also log you out of the other. The shared login state is enabled by default to make your browsing experience faster and easier. The binary component must be installed to make this option available.


    Enable New Login Screen:  Enables the new login screen in Chrome that pops out directly from the LastPass icon in the browser toolbar.  De-selecting this option reverts to the previous login process, where selecting Login from the icon launched a full tab in Chrome and allows you to login there.


    Clear Filled Fields on Logoff:  Enabling this preference will automatically clear any fields that have been filled by LastPass on the current page your browser is on when you log off LastPass.


    Show Matching Sites in top Level Menu:  Selecting this option will show matching sites for the current page your browser is on in the top level of the dropdown menu from the LastPass browser toolbar icon.  This is where matching sites previously used to appear in 2.0 versions of LastPass.  In LastPass 3.0 versions, matching sites show under the "Show Matching Sites" option on the top level of the dropdown menu, and are only one click away.


    Language: Allows you to change the Default language setting for the browser plugin. This change will only apply to the plugin whose settings you are editing, so you will need to modify the selection on all LastPass browser extensions that you use in addition to the Online Vault language setting.


    [/accordion-item]
    [accordion-item title="Icons" id="h7"]
     

     

    Icons tab allows you to choose a customized pair of On/Off icons for your LastPass plugin favicon.  This preference section is currently only available in LastPass for Firefox:


    iconsff
    [/accordion-item]
    [/accordion]

    General - Preferences

    To access the General settings tab, go to your LastPass Icon and launch Preferences:


    pref

    The Control Panel dialog will open to automatically show your General settings (options will vary based on browser):


    pref2

    General preference options will vary from browser to browser; not all of the below-listed preferences may be offered as options in your current browser(s).



    Security


    Automatically Logoff when all browsers are closed: Specify when LastPass should log out of your session upon closing the browser. This setting is disabled by default. If you would like LastPass to log off immediately after each session, check the box and put the value '0' for minutes; when you relaunch the browser, you will be asked to enter your Master Password. If you would like to extend the time between ending your browser session and logging out of LastPass, enter another value in the minutes field. If the specific amount of time passes before you re-open the browser, you will be prompted for your Master Password. If you wish for LastPass to stay logged in upon browser close, leave the box unchecked.


    Automatically Logoff after idle: If you frequently minimize your browser or walk away from your computer, you may want LastPass to log off after being idle for a specific amount of time. For example, if more than one person shares a home computer, you may want LastPass to timeout after 10 minutes of inactivity (no keyboard or mouse movements) so that someone else sitting down to the computer will not have access to your Vault and account information. After the specified amount of time, the icon will turn gray, indicated that you are logged off. Click the icon to log in again. Leave this setting unchecked if you wish for LastPass to stay logged in between browser sessions. This setting is unchecked by default.



    General


    Open New Pages in: This dropdown menu allows you to choose whether you want LastPass to open pages in new tabs, new windows, or within the tab you are using. For example, if you click on your LastPass Icon, click on Sites, and select a site, LastPass will launch the URL according to your specifications and proceed to autolog you in to the site. By default, LastPass will open new pages in tabs.


    Highlight Input boxes: Enable field highlighting, so that when you navigate to a site that is stored in LastPass, the fields become outlined in red and populated with the LastPass logo when your credentials are autofilled.  LastPass enables this setting by default.


    Automatically Fill Login Information: This default setting instructs LastPass to autopopulate any stored login fields (such as username and password) when you navigate to a stored URL.



    Appearance


    Use Compact Toolbar: Compresses the LastPass toolbar into the small Icon on your browser menu. In Internet Explorer, you can switch between toolbar modes: Compact Toolbar, Command Bar, Full Toolbar.


    Show Sites in Folders: Turn the Folder feature on or off with this setting. If you organize your stored sites into Folders, we recommend leaving this default setting enabled.


    Show Sites in Sidebar: This setting is unchecked by default and is only available in Firefox. Rather than view your sites in the 'Sites' submenu after clicking on your Icon, enabling 'Show Sites in Sidebar' allows you to click on 'Sites' from your Icon menu and launch a sidebar listing out your LastPass sites:



    Hide Context Menu Options: Disables the right-click LastPass menu options. This setting is disabled by default.



    Form Fill


    Default Form Fill Profile: To specify your default form fill profile, select a saved profile from the dropdown menu. No profile is selected by default, and is meant to be used in conjunction with the form fill hotkey.


    Do not overwrite fields that are already filled: If you wish to manually enter data in a particular web form field, and do not want LastPass to overwrite the field with stored information, enable this setting (disabled by default).

    Notifications

    HotKeys

    Sharing

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Sharing" id="h0"]
     

     

    Sharing share allows you to share login data for a particular site with another person securely. The two most common uses for Sharing include:




    • Allowing a family member or friend access to a website

    • In a work situation where the company has a login to a 3rd party site


    Limitations include:




    • If the sharer or sharee delete the shared site, the share will be revoked and will disappear from the sharee's vault.

    • Secure Notes do not offer the ability to hide the password from the sharee.


    [/accordion-item]
    [accordion-item title="Sharing a Site" id="h1"]
     

     

    To share a site, open the local 'My LastPass Vault' page or log into your LastPass account on https://lastpass.com. Click on the 'Share' icon share next to the site you wish to share:



    In the "Share Items" dialog box that pops up, enter the email of the person with whom you would like to share this site:



    Click 'Share' button when you are ready to send the shared site.


    If the recipient already has a LastPass account, they will receive an email indicating they have received a Share. The next time they log in to their Online Vault, they will see the shared site listed under the (New Pending Share Offers) Group:



    Clicking 'Accept' will launch the Accept Shares dialog, where you can send a response message and accept the Share. Clicking 'Reject' will cancel the Share, in which case LastPass will notify the sender that the recipient did not accept the Share.


    You can also manage your Shares from your Online Vault under the 'Shares' tab:



    If the user does not have a LastPass account, they will be given an opportunity to create an account so they can receive the shared site login data.


    After accepting the Share, you can log into that site the same way you log into all of your other LastPass sites, but you will not be able to view the password (please see note at the bottom of this page).


    Any pending changes that need to be accepted to the entry will produce a 'flag' icon next to the entry.


    share icon

    Clicking on this flag, will allow to view to accept/deny these changes. Note that this will only appear in the Online Vault.


    [/accordion-item]
    [accordion-item title="Shared Family Folders" id="h2"]
     

     


    • LastPass Premium users are now able to utilize one Shared Folder to manage and access joint accounts.

    • A Shared Family Folder is a special folder that you can share with family and friends so that any data added to the folder is synced between all the Vaults of those users added to the folder.

    • You can add up to 5 other LastPass users to the Shared Family Folder.

    • Only the creator of the Shared Family Folder must be a LastPass Premium user - any recipients can be free or Premium users.


    [tabbed_section]
    [tab title="Adding a Shared Family Folder"]

    First, select "Manage Shared Folders" from your LastPass Vault Actions menu:



    Click “Create a New Shared Folder” and name it:



    Next, click “Edit” under the "Actions" column next to the folder to add other LastPass users:



    After you add other LastPass users to this folder it will appear in your Vault. Your Sharees will receive a confirmation email to accept the share. Once it has been accepted, it will also show in their Vault as Shared-(FolderName):



    Give another user “Read-only” access if you do not want them to be able to edit entries:



    You can also set their status to “Hide Passwords” so that they cannot view passwords (see note at bottom of this page):




    You could share specific items within a shared folder instead of the whole folder.  In the edit window, click on the action icon to see the Restrict option as shown below.


    Shared Folder_Restrict Option


    Click on Restrict option to see the Restrict view as shown in the screenshot below.


    Shared Folder_Restrict View1


    Simply drag the item you wish to hide from the user to the right panel (Unavailable Items).  Alternatively, you could check the checkbox at the bottom to select items you select the items you wish to share with the user as shown below.


    Shared Folder_Restrict View2


    Be sure to click Submit to save the change when you are done.


    [/tab]
    [tab title="Adding Sites to a Shared Family Folder"]

    In your Vault, drag and drop logins and Secure Notes to the Shared Family Folder. Anything you add to the folder will automatically sync to other users who have been given access to it:



    All sites and notes in a Shared Family Folder can be edited edit or deleted delete by those who have administrative access to the folder. Updates are then kept in sync across all family members sharing the folder.


    [/tab]
    [tab title="Video Tutorial"]


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Important Note Regarding Hidden Passwords" id="h3"]
     

     


    • Savvy end users could potentially access the password if they capture it using advanced techniques, but LastPass will never be able to access this data because it has been encrypted using their public key.

    • It is also possible to obtain shared passwords using another password manager.

    • LastPass recommends that you use a generated password specific to the site that you're sharing and not share any passwords that you're uncomfortable with the recipient obtaining.


    [/accordion-item]
    [/accordion]

    Shared Family Folders

    Secure Notes & Attachments

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Secure Notes" id="h0"]
     

     

    LastPass Secure Notes allow you to store private information safely and securely. Think of it as a password-protected, digital notepad that you can access from anywhere, at anytime. Some examples of data that you might save in a Secure Note include bank account numbers, Social Security numbers, passport numbers, combinations to safes, etc.


    Since all sensitive data is encrypted locally on your computer with the key that only you know before it is sent to LastPass, you can store your most sensitive data with the knowledge that is it is completely safe.


    Just like all of your LastPass data, your Secure Notes will be available from any location with an Internet connection via your LastPass Vault. They are grouped together in a Secure Notes folder:


    securenotes

    You can also access this data using LastPass Pocket if you save your data on a storage device.



    [/accordion-item]
    [accordion-item title="Adding A Secure Note" id="h1"]
     

     

    To add a Secure Note, click on the LastPass Icon, click on the Secure Notes menu item and choose 'Add Secure Note':


    sn sn2

    You can also add a Secure Note via your Vault by clicking on the 'Add Secure Note' button in the 'Actions' sidebar:


    sn3

    After they are added, all of your Secure Notes will be shown in a list under the Group of the same name, though you can remove these notes from the 'Secure Note' Group later, and put them into whatever folder you like.



    [/accordion-item]
    [accordion-item title="Secure Note Formats" id="h2"]
     

     

    There are multiple types of Secure Notes available. These range from credit card formats, to database login credentials, and many others.  You can select the Secure Note format you'd like to use when you create the Note:
    sn4


    Be aware that once you create a Note in a certain format, you are unable to change the Secure Note into another type, so choose wisely!


    [/accordion-item]
    [accordion-item title="Managing Your Secure Notes" id="h3"]
     

     

    You can also change your preferences to be prompted for your Master Password when viewing your Secure Notes. Your Secure Notes can be password-protected one of two ways:


    By selecting "Reprompt for Password" on an individual Secure Note in the Edit dialog box by clicking on the edit icon edit:


    sn5

    Or by globally applying the Master Password reprompt when opening any Secure Note by checking the option in your LastPass Account Settings dialog:


    reprompt
    [/accordion-item]
    [accordion-item title="Searching Secure Notes" id="h4"]
     

     

    If you wish to have the ability to search within your Secure Notes when searching for a term in your Vault, you can check this option in the LastPass Icon > Preferences > Advanced tab and select the 'Search within secure notes' option.


    Note that this considerably slows down searching, due to the decryption process required.


    [/accordion-item]
    [accordion-item title="Secure Notes History" id="h5"]
     

     

    You can review changes made to your secure notes by utilizing the new History function.  To access this,  go to your vault >> select your Secure Notes group >> click edit icon edit.


    If any changes have been made to the Secure Note, you can then select ‘History’ link on the Edit Window to review the changes.


    Secure Note History Link


    Selecting ‘Show Note’ will show the Secure Note as it had appeared prior to the saved changes.


    Note History


    [/accordion-item]
    [accordion-item title="Attachments to Secure Notes" id="h6"]
     

     

    LastPass users can add documents, PDF files, and images as attachments to Secure Notes secure_note. If there are files that you want to keep that shouldn't be stored unencrypted on your machine or that need to be portable, then LastPass is the place to back them up.


    For example: Let's say you're traveling abroad. To prepare for the trip, store a photocopy of your passport as an attachment in LastPass. If your passport is lost or stolen, you can locate a computer,  install and log in to LastPass, open the attachment, and print it. You now have a helpful resource for replacing your lost passport.



    Storing an Attachment


    Attachments can be added to new or existing Secure Notes by clicking the paperclip icon in the Edit dialog (clicking on the edit icon edit), and locating the file on the device. Your attachments are then synced to any location where you log in to your account:


    attach2

    Like all stored data, attachments are locally encrypted and decrypted with a key that is never sent to LastPass, providing a secure storage option with the convenience of universal access.



    Multiple Attachments


    More than one attachment can be added to a single Secure Note. A single attachment can be up to 10MB.



    Attachment Storage Limits


    Currently, free users have up to 50 MB of encrypted file storage, and Premium users have up to 1GB encrypted file storage. The size limits are open to change.



    Availability


    Attachments are supported on all browser add-ons and platforms, as well as the Premium iOS and Android mobile apps, and the free LastPass Wallet app on iOS.


    For attachment support in Chrome, Safari and Opera, you will need an additional binary component.


    Attachments are downloaded on demand so it takes sometime to download from LastPass server. If you see an error opening attachment as shown below when trying to open it the first time, close the error message popup and leave the Edit Window open for a few minutes and then retry.  The max waiting time is 5 minutes but it should be less than 1 minute if your internet connection is strong and stable.


    Opening Attachment_Error on Chrome


    Please note: you cannot save an attachment to your machine/device unless you could open it first.



    Limitations


    Attachments cannot be opened from the Online Vault in a browser where LastPass is not installed. Currently, LastPass must 'call' the extension to be able to open the attachment, if LastPass is not installed you will see an error message indicating you should install the add-on.


    [/accordion-item]
    [/accordion]

    Attachments to Secure Notes

    Password Generator

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Generating a Password" id="h0"]
     

     

    LastPass gives you tools to generate secure, non-guessable passwords, helping you to have the safest web experience possible. You can also use LastPass to replace old passwords with unique, randomly generated ones.


    When LastPass detects that you are entering a password for a site that is not already stored in your LastPass Vault, or creating a new login on a new site, it will pop up the Generator generate icon to assist you in creating a strong password when clicking on the password field:


    gen1

     

    If it does not auto pop up, you can select the Generator generate icon manually by clicking on the gray field icon in the password field, and then clicking the Generate generate icon from the submenu:


    gen

    In this dialog, you can specify the password length and characters that make up your new, secure password. The 'Show Advanced Options' allows you to customize your generated password.


    'Avoid Ambiguous Characters' will prevent the generator from using the characters 'i' 'I' 'l' 'L' 'o' 'O' '1' '0' .


    gen3

     

    When you Accept the generated password, LastPass also securely  saves it in your account in case you do not get a chance to add the new site. You can view the saved password in your Vault at any time:


    GeneratedPassword

    If LastPass does not prompt you to generate a new password, you can access the feature by clicking on your LastPass Icon, and selecting 'Generate Secure Password' to launch the 'Generate Secure Password' dialog box.


     

    Watch the Basic Tutorial for Generating a Password


     



    [/accordion-item]
    [accordion-item title="Changing an Old Password to a Generated One" id="h1"]
     

     

    If you stored login details that you created before you began using LastPass, we recommend that you run the LastPass Security Challenge to identify potentially weak passwords. Once identified, you may want to change your old password to ones randomly generated by LastPass.


    You may also like to periodically update your passwords; LastPass tries to make this process as simple as possible for sites that you have stored in your Vault.



    Replacing Your Old Password


    We'll use a demo Gmail account to show how to update a stored site with a new, generated password from LastPass.


    To begin, log in to the target site and access the account settings or preferences page where you can change your password.


    When you launch the change password page, you will usually be asked to enter your old password, with a new password entered twice.  Click on the field icon in the current password field, and select the login. LastPass will fill in the current password for the login you selected:


    pwchg2After autofilling the current password, you can then click the 'Generate' field icon in the 'New Password' field to begin to create a random, unique password:


    pwchg3


    Select the options you wish, and if you accept the password that has been generated, click Use Password to autofill both the 'New password' and 'Confirm new password' fields. This will also create a backup copy of the generated password in your Vault called 'Generated password for...'. You will then be asked to confirm if this is a password change or a new entry. Choose Yes, Use for this Site to overwrite your existing password with the new one. Choose No, Save as New Entry to save this as a new entry in your Vault and not continue with the password change.


    pwchg4
    Now click 'Save' to submit the changes to the website. After clicking Save, LastPass will prompt you to either Confirm or Save New Site:


    pwchg5
    By clicking on Confirm, you will tell LastPass to swap the old password for the entry with the new, generated password. Save New Site creates an entirely new entry for the site with your previous username and new, generated password.


    The next time you log in to your site, LastPass will autofill with the new, generated password!


    If LastPass does not recognize the change in password when you submit it, do the following:


    - Sign out of the site


    - Go to the login page for the site


    - Use LastPass to enter your username


    - Copy/paste the password from the 'Generated Password' entry that was stored when you accepted the new password


    - Click login


    You will then be prompted by LastPass to accept the changes to the site's entry, and now the new password will be stored with the entry in your Vault.


    [/accordion-item]
    [accordion-item title="Auto-Password Change (BETA)" id="h2"]
     

     

    Auto-Password Change will change a site's password with a single-click.  This feature currently supports 75 of the most popular websites. You can see the full list of supported websites below.


    Auto-Password Change is currently available for Chrome and Safari in Beta. It only works with supported sites and is not available for shared sites.  To try this feature, make sure you are using the latest version of LastPass (3.1.7+).  Remember this is a beta feature, so be careful! If you experience any problems or find bugs, please check our FAQs to see if it has been addressed or is being worked on already. If not, let us know by submitting a support ticket.



    Is Auto-Password Change Secure?


    We implemented Auto-Password Change with security as its top priority. Though LastPass is changing the password for you, the changes happen locally on your machine. Just like all other data on your account, the changed password is encrypted locally before syncing, never allowing LastPass to access your data.



    Automatically Changing Passwords


    To automatically change a password with Auto-Password Change, go the LastPass Vault and find a supported site. Click the edit icon edit to edit the site. In the Edit dialog, click the 'Change Password Automatically' button as seen below.


    screenshot

    By clicking this button, LastPass will begin to automatically log you into the site in the background (in another tab) and change your password. Make sure to NOT close out of this tab. As the Auto-Password Change changes your password, you will see a progress bar.


    Screenshot3

    Once completed, you will receive a notice that the password has been successfully changed on the both the site and in LastPass!


    Screenshot5

    Supported Sites


     

    [wc_row][wc_column size="one-fourth" position="first"]

    alexa.com
    amazon.ca
    amazon.co.uk
    amazon.in
    baidu.com
    battle.net
    bestbuy.com
    bild.de
    bluenile.com
    box.com
    budget.com
    buzzfeed.com
    cbc.ca
    chron.com
    coinbase.com
    craigslist.org
    dailykos.com
    dawanda.com
    disqus.com
    dropbox.com

    [/wc_column][wc_column size="one-fourth"]

    ebay.com
    espn.go.com
    etsy.com
    facebook.com
    facebook.com
    fitbit.com
    flickr.com
    gggaz.com
    github.com
    gmail.com
    godaddy.com
    google.com
    groupon.com
    homedepot.com
    hulu.com
    iheart.com
    jobs.washingtonpost.com
    kickstarter.com
    kohls.com
    last.fm

    [/wc_column][wc_column size="one-fourth"]

    linkedin.com
    llbean.com
    mint.com
    newegg.com
    nordstrom.com
    overstock.com
    paypal.com
    pinterest.com
    pizzahut.com
    reddit.com
    rei.com
    retailmenot.com
    secure.mypass.de
    shutterfly.com
    skype.com
    slashdot.org
    snapfish.com
    sonyentertainmentnetwork.com
    soulcycle.com
    sourceforge.net

    [/wc_column][wc_column size="one-fourth" position="last"]

    spotify.com
    target.com
    titlenine.com
    travelocity.com
    twitter.com
    twitter.com
    vk.com
    walgreens.com
    walmart.com
    washingtonpost.com
    weather.com
    wikipedia.org
    woot.com
    xmarks.com
    yahoo.com
    ycombinator.com
    yelp.com
    zappos.com
    zerohedge.com

    [/wc_column][/wc_row]

    [/accordion-item]
    [accordion-item title="Linked Sites" id="h3"]
     

     

    In some work environments, it is not unusual that you have many accounts tied to the same password. If you were to change your password in one location, you would be required to manually change each site saved, which is why we developed the Linked Sites feature.


    When a password change is detected for a domain for which you have several saved sites, LastPass will prompt you asking if you would also like to change the saved password for all of your other LastPass sites for that domain:


    linked
    [/accordion-item]
    [/accordion]

    Auto-Password Change (BETA)

    Auto-Password Change will change a site's password with a single-click.  This feature currently supports 75 of the most popular websites. You can see the full list of supported websites below.

    Welcome to the Public Beta


    Auto-Password Change is currently available for Chrome and Safari in Beta. It only works with supported sites and is not available for shared sites.  To try this feature, make sure you are using the latest version of LastPass (3.1.7+).  Remember this is a beta feature, so be careful! If you experience any problems or find bugs, please check our FAQs to see if it has been addressed or is being worked on already. If not, let us know by submitting a support ticket.

    Is Auto-Password Change Secure?


    We implemented Auto-Password Change with security as its top priority. Though LastPass is changing the password for you, the changes happen locally on your machine. Just like all other data on your account, the changed password is encrypted locally before syncing, never allowing LastPass to access your data.

    Automatically Changing Passwords


    To automatically change a password with Auto-Password Change, go the LastPass Vault and find a supported site. Click the edit icon edit to edit the site. In the Edit dialog, click the 'Change Password Automatically' button as seen below.

    screenshotBy clicking this button, LastPass will begin to automatically log you into the site in the background (in another tab) and change your password. Make sure to NOT close out of this tab. As the Auto-Password Change changes your password, you will see a progress bar.

    Screenshot3

    Once completed, you will receive a notice that the password has been successfully changed on the both the site and in LastPass!

    Screenshot5

    Supported Sites


    twitter.com
    facebook.com
    tumblr.com
    amazon.com
    amazon.co.uk
    amazon.ca
    amazon.in
    pizzahut.com
    pinterest.com
    overstock.com
    etsy.com
    gggaz.com
    homedepot.com
    zappos.com
    fitbit.com
    chron.com
    reddit.com
    nordstrom.com
    jobs.washingtonpost.com
    washingtonpost.com
    dailykos.com
    ebay.com
    yahoo.com
    flickr.com
    iheart.com
    dropbox.com
    mint.com
    coinbase.com
    ycombinator.com
    llbean.com
    slashdot.org
    target.com
    alexa.com
    cbc.ca
    budget.com
    bild.de
    secure.mypass.de
    espn.go.com
    google.com
    gmail.com
    wikipedia.org
    linkedin.com
    bestbuy.com
    walmart.com
    paypal.com
    skype.com
    kickstarter.com
    newegg.com
    craigslist.org
    groupon.com
    spotify.com
    shutterfly.com
    snapfish.com
    github.com
    box.com
    last.fm
    walgreens.com
    yelp.com
    battle.net
    hulu.com
    sourceforge.net
    zerohedge.com
    godaddy.com
    weather.com
    baidu.com
    vk.com
    travelocity.com
    retailmenot.com
    soulcycle.com
    dawanda.com
    xmarks.com
    titlenine.com
    rei.com
    kohls.com
    woot.com
    bluenile.com
    disqus.com
    buzzfeed.com
    sonyentertainmentnetwork.com

    Changing an Old Password to a Generated One

    If you stored login details that you created before you began using LastPass, we recommend that you run the LastPass Security Challenge to identify potentially weak passwords. Once identified, you may want to change your old password to one randomly generated by LastPass.

    You may also like to periodically update your passwords; LastPass tries to make this process as simple as possible for sites that you have stored in your Vault.

    Replacing Your Old Password


    We'll use a demo Gmail account to show how to update a stored site with a new, generated password from LastPass.

    To begin, log in to the target site and access the account settings or preferences page where you can change your password.

    When you launch the change password page, you will usually be asked to enter your old password, with a new password entered twice.  Click on the field icon in the current password field, and select the login. LastPass will fill in the current password for the login you selected:

    pwchg2After autofilling the current password, you can then click the 'Generate' field icon in the 'New Password' field to begin to create a random, unique password:

    pwchg3Select the options you wish, and if you accept the password that has been generated, click Use Password to autofill both the 'New password' and 'Confirm new password' fields. This will also create a backup copy of the generated password in your Vault called 'Generated password for...'. You will then be asked to confirm if this is a password change or a new entry. Choose Yes, Use for this Site to overwrite your existing password with the new one. Choose No, Save as New Entry to save this as a new entry in your Vault and not continue with the password change.

    pwchg4
    Now click 'Save' to submit the changes to the website. After clicking Save, LastPass will prompt you to either Confirm or Save New Site:

    pwchg5
    By clicking on Confirm, you will tell LastPass to swap the old password for the entry with the new, generated password. Save New Site creates an entirely new entry for the site with your previous username and new, generated password.

    The next time you log in to your site, LastPass will autofill with the new, generated password!

    If LastPass does not recognize the change in password when you submit it, do the following:

    • Sign out of the site

    • Go to the login page for the site

    • Use LastPass to enter your username

    • Copy/paste the password from the 'Generated Password' entry that was stored when you accepted the new password

    • Click login


    You will then be prompted by LastPass to accept the changes to the site's entry, and now the new password will be stored with the entry in your Vault.

     

    Generating Secure Passwords Screencast


    Linked Sites

    Fill Form Basics

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Fill Form Profiles" id="h0"]
     

     

    Using LastPass to store the data you typically have to type into web forms is both easy and secure. Your data is encrypted locally on your computer with the key that only you know before it is sent to LastPass, so you can securely store your credit card, Social Security Number, phone number, and other sensitive data you wish to easily access.


     
    [tabbed_section]
    [tab title="Adding a Form Fill Profile" id="h1"]

    LastPass recommends you create different profiles  formfill for each Name, Location, and Credit Card. To do this, click on the LastPass Icon LastPass iconand choose 'Form Fill' formfill icon and then 'Add Profile' or 'Add Credit Card':


    formfills formfills2

    LastPass will then launch a Form Fill edit dialog box, where you can fill in all relevant fields:


    editformfill

     

    When you see a Form Fill field icon formfill:


    formicon

     

     

     

    You can click on this icon formfill to bring up the Form Fills Profile menu:


    formicon2

     

     

     

    Selecting the profile will then autofill the fields on the page matching with what is stored in your profile.  This reduces shopping checkouts, vacation reservations, shipping, and site registrations to just a few easy clicks.



    [/tab]
    [tab title="Default Fill Form Profile"]

    To set your default fill form profile, click on your LastPass browser Icon LastPass iconand select 'Preferences' to launch your LastPass Control Panel. In the last section on the General tab, labeled 'Form Fill', you can select a default profile from the dropdown menu and select 'OK':


    defaultform

    The Default Form Fill profile is useful when you are using the Form Fill hotkey for web forms.



    [/tab]
    [tab title="Video Tutorial"]
     



     

    [/tab]
    [/tabbed_section]
    [/accordion-item]

    [accordion-item title="Selective Form Fill" id="h2"]
     

     

    By default, all form fields on the page are filled. However, LastPass also supports selective form filling.


    To selectively fill forms, use your mouse to highlight only the form fields you would like to fill:



    Then, use form fill formfill as you normally would, and only the fields you selected will be filled in:



    [/accordion-item]
    [accordion-item title="Using Custom Fields" id="h3"]
     

     

    LastPass Form Fill formfill provides many built-in fields. However, you may find yourself wanting to fill other fields as well. You can do so using Custom Fields.


    When editing a Form Fill formfillprofile by clicking on the edit icon edit, click on the Custom Fields tab:


    customform

    Each row corresponds to a single Custom Field. Every Custom Field must have its Text and Value boxes filled in.


    Text to find contains the descriptive text next to the field you wish to fill on a website. In case there is no text on the website, it can also match the field's name or ID. Matches are case-insensitive, and partial matches are allowed. For example, 'MSN' would match both 'MSN' and 'msn id'.


    Value to fill contains the value you wish to fill into the field. It can be multi-line, but keep in mind that multiple lines can only be filled into a multi-line text box on a website, not a single-line text box.


     
    [/accordion-item]
    [/accordion]

    Selective Form Fill

    Using Custom Fields

    Multifactor Authentication

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Multifactor Authentication Options" id="h0"]
     

     

    Multifactor authentication refers to a device that can be enabled for use with your LastPass account, and requires a second step before you can gain access to your account. Multifactor authentication devices help protect your account from keyloggers and other threats – even if your Master Password were captured, someone would be unable to gain access to your account without this second form of authentication.


    To enable Multifactor Authentication, go to the LastPass Vault > Account Settings > Multifactor Options.  Detailed instructions for each Multifactor Option is provided below.
    [wc_row][wc_column size="one-half" position="first"]




    Google Authenticator (Free)

    toopher
    Toopher Authentication (Free)

    authenticator
    Microsoft Authenticator App (Free)

    authy
    Authy (Free)


    Fingerprint Authentication (Premium)


    Smart Card Authentication (Premium)

    symantec_vip
    Symantec VIP (Enterprise)

    symantec_vip
    SecureAuth (Enterprise)

    [/wc_column][wc_column size="one-half" position="last"]

    duo
    Duo Security Authentication (Free)

    transakt
    Transakt Authentication (Free)


    Grid Multifactor Authentication (Free)

    yubikey
    Yubikey Multifactor Authentication (Premium)


    Sesame Multifactor Authentication (Premium)

    rsa_securid
    RSA SecurID (Enterprise)

    salesforce
    Salesforce# (Enterprise)


    [/wc_column][/wc_row]
    [/accordion-item]
    [accordion-item title="Lost Multifactor" id="h1"]
     

     

    Whenever you login with Multifactor Authentication enabled, you are prompted to use your authentication code to login.  Underneath the entry field for your code , there is a link entitled:

    "If you lost your device, click here to disable authentication."

    or

    "I've lost my device."

    Clicking this link will send an e-mail to your LastPass account e-mail address (or security e-mail address if you have set one), that will contain a link that will temporarily disable your Authenticator. If you are unable to access your e-mail for some reason, and have lost your Authenticator device, please do the following:


    1. Check your email settings. Go to your My Account page (LastPass Icon > Tools > Advanced Tools > My Account) > Email Notifications > Change Settings. Make sure the appropriate email types are enabled.

    2. The email  may have blocked by an email filter or sent was sent to Spam. To ensure that this does not occur, please add support@lastpass.com as a contact and to your email filter's whitelist. Then prompt LastPass to send you another email.


    If you have a security email set, the email you are looking for may be there. Note that your security email is different then the email you use to login to LastPass with.
    [/accordion-item]
    [accordion-item title="Logging in Offline" id="h2"]
     

     

    When multifactor authentication is enabled, you can choose whether to allow LastPass to store an encrypted vault locally so you can log in without an internet connection or not. If you enable offline access, you will be able to login without using Multifactor (with the exception of Yubikey) in case of a connectivity issue.


    With some internet configurations (typically wireless connections and waking from sleep), LastPass may log in offline first before establishing connectivity to your online vault and prompting for your authenticator code.  This may cause LastPass to AutoFill any login credentials you have saved in LastPass for the current page you are on.   If you wish to disable offline access, you may do so in your account settings.


    [/accordion-item]
    [/accordion]

    Symantec VIP

    Symantec VIP


    LastPass Enterprise customers can utilize multifactor authentication with Symantec VIP. It provides one-time password codes from a smartphone app that the user can key in as they login to their LastPass account. The Symantec VIP app is available for Android, iOS, BlackBerry, and Windows Phone, in addition to other gateways and platforms.




    Integrating with Symantec VIP


    To start using Symantec VIP, a Symantec account is required. If you are not already using the service, you must first register here: https://vipmanager.verisign.com/vipmgr/createtrialaccount.v. Then you must provide LastPass with a certificate for your Symantec VIP account.

    1. Within Symantec VIP Manager, go to Account > Manage VIP Certificates.

    2. Request a certificate for LastPass and download it in PEM format.

    3. Open the LastPass Admin Console (LastPass Icon > Admin Console).

    4. Navigate to the Setup page, and under "Policies" click the link for "Other Enterprise options".

    5. Click through to Symantec VIP and upload the file, then enter the Certificate Password.

    6. Update the settings.


     




    Enabling Symantec VIP


    To enable Symantec VIP with a user's LastPass account, the above steps to set up the integration must be completed first before the following steps can be completed by the user.

     

    1. Download the Symantec "VIP Access" app to your smartphone from the app store on your device.Screenshot_2015-07-01-09-52-24

    2. Ensure the Admin has added the user's Credential ID as a registered device in the Symantec VIP Manager (under the dashboard choose Find / Modify Credential). Or use the self-service portal: https://support.symantec.com/en_US/article.TECH200437.html to register new devices. If the company has already deployed Symantec VIP it's likely that all user devices are already registered.

    3. Then the user can login to LastPass.

    4. Open the LastPass icon > My LastPass Vault, and launch "Account Settings".

    5. Select the "Multifactor Options" tab.

    6. Scroll down to Symantec VIP and click the "edit" (pencil) button.

    7. Change "Enabled" to "Yes".

    8. Click the "Update".

    9. Enter the master password.

    10. Then enter the "Credential ID" number that appears on the "VIP Access" app.

    11. Then enter the "Security Code" that is generated on the "VIP Access" app. A new 6-digit code is generated every 30 seconds.symantecVIP1

    12. Once the above are successfully entered, Symantec VIP is enabled for the LastPass account. The next time the user logs in to their LastPass account they will need to provide the Security Code generated by the VIP Access app.


     




    Requiring Symantec VIP with Policies


    Enterprise Admins may want to require that all users have Symantec VIP enabled for multifactor authentication. To set up the policy with Symantec VIP:

    1. Open the Admin Console (LastPass Icon > Admin Console).

    2. Open the "Setup" tab.

    3. Click "Add Policy".

    4. Under the "Multifactor" policies, select the "Require use of Symantec VIP".

    5. Determine who the policy applies to (All users, an Inclusive list of users, or an Exclusive list of users).

    6. Save your changes.

    7. Each user will need to configure Symantec VIP for their account the next time they login to LastPass.

    Authy

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="What Is Authy?" id="h0"]
     

     
    authy
     

    Authy is a secure, two-factor authentication app that generates one-time, 6-digit codes. If you turn on Authy with your LastPass account, you'll be prompted for your 7-digit Authy code when you login, after entering your email address and master password.

    Authy is available for the following platforms:


    • iPhone, iPad, and iPod Touch

    • Android

    • BlackBerry

    • Windows Desktop

    • Mac Desktop

    • Linux Desktop


    [/accordion-item]
    [accordion-item title="Setting Up Authy with LastPass" id="h1"]
     

     

    Before you get started with Authy, be sure you're running the latest updates for the LastPass browser extensions and mobile apps. You can always find the latest updates here: https://lastpass.com/download. To add Authy to your LastPass account:


    1. Download the Authy app from the app store on your device. Or from their website if using the desktop app.

    2. Authy will prompt your for your cell phone number and email address.

    3. Authy will then send you a verification email to either your email or via SMS to your phone.

    4. Tap the option to add a new account.

    5. Create a password for Authy backup codes (be sure to store this password in LastPass!).

    6. Login to your LastPass account on a desktop PC or laptop browser.

    7. Open the LastPass Icon > My LastPass Vault > Account Settings.

    8. Click the "Multifactor Options" tab.

    9. Scroll to the "Google Authenticator" option.

    10. Click "edit" for the Google Authenticator option.

    11. Change "Enabled" to "Yes".

    12. Next to the Barcode field, click "view".

    13. In the Authy app on your phone, tap the Scan QR Code button.

    14. Hold your phone up to the computer to scan the Google Authenticator barcode.

    15. Click "done" in the Authy app on your phone. Now your Authy token should appear and re-generate every 30 seconds.

    16. Click "ok" below the Google Authenticator barcode on your computer, and click the "update" button to save your changes.

    17. The next time you login to LastPass you will be prompted to enter your Authy code. Just open the Authy app, and enter the code when prompted.


    [/accordion-item]
    [/accordion]

    Duo Security

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Duo Security" id="h0"]
     

    Duo Security

    LastPass supports multifactor authentication with Duo Security. It is a secure, two-factor authentication application offered for all leading smartphone platforms, including Android, iPhone, Blackberry, and Windows Phone.
    [/accordion-item]
    [accordion-item title="Setup a New Integration" id="h1"]
     

     


    1. Install the Duo app on your mobile device.

    2. In order to use Duo Security, a Duo account is required. Register for an account here: https://www.duosecurity.com/lastpass.

    3. Login to your Duo account.

    4. In the left menu, choose Applications > + New Applications

    5. For Application type, choose "LastPass". Pick any name for your Application name.
      Duo-Application Type

    6. Click Create Application

    7. On the next page, you'll find the following information: Integration key, Secret key, and API hostname. Note these values for later.

    8. Login to your LastPass Vault and go to Settings > Multifactor Options > Duo Security
      duo_settings

    9. Enter the Integration key, Secret key, and API hostname from before

    10. Switch Duo Security Authentication to Enabled

    11. A popup will appear to enroll your mobile device:
      DuoStartSetup

    12. Select the type of device that you would like to enroll and then click the "Continue" button. You will then be given on-screen instructions on how to enroll each specific device. Note that LastPass only supports one device at this time.
      DuoAuthenticatorType


    Once you have enrolled the device(s) that you would like to use for Duo authentication, you can then use it to authenticate you in the login process.


    [/accordion-item]
    [accordion-item title="Using SMS Passcodes to Authenticate" id="h2"]
     

     

    When being prompted from LastPass to authenticate your account, you can elect to send an SMS Passcode to your registered mobile device.  By clicking the "Send SMS passcodes" link in the Multifactor Authentication window.
    duo passcode


    If you wish to switch back to Duo Push later, please disable Duo Security in LastPass first. Then delete your registered device in Duo Admin Panel > Devices and start over.


    [/accordion-item]
    [/accordion]

    SecureAuth

    SecureAuth


    LastPass Enterprise customers can utilize multifactor authentication with SecureAuth. SecureAuth offers a mobile app that generates 8-digit, one-time password codes that the user can enter as they login to their LastPass account. SecureAuth also offers over 20 other authentication methods, from SMS to Telephony, and Email-based OTPs to Push Notifications. SecureAuth can be set up with LastPass to support two-factor authentication via a phone call, an SMS text, a token via the mobile phone app, or a push notification to a designated phone.

    The SecureAuth app is available for Android, Windows Phone, iOS, BlackBerry, Windows desktop, and Mac desktop, though not all two-factor authentication options are available on all platforms.




    Integrating with SecureAuth


    To start using SecureAuth, a SecureAuth account is required. If you are not already using the service you must first register by contacting the team here: https://www.secureauth.com/ and setting up your account. Once you have activated your account, or if your account is already active, you can integrate SecureAuth with LastPass by following these steps:

    1. From the SecureAuth portal, go to the Registration Methods tab of the configured SecureAuth realm. With the API feature enabled, the Application ID and Application Key options can be selected and copied.

    2. Open the LastPass Admin Console (LastPass Icon in the browser toolbar > Admin Console).

    3. Navigate to the Setup page.

    4. Under "Policies" click the link for "Other Enterprise options".

    5. Click through to SecureAuth.

    6. Enter the Application ID, Application Key, and Realm fields.

    7. Click "Update" to save the changes.






    Enabling SecureAuth


    To enable SecureAuth with a user's LastPass account, the above steps to set up the integration must be completed first before the following steps can be completed by the user. Then the user can download the SecureAuth mobile app to set it up for their account.

    1. Download the SecureAuth app to your smartphone from the app store on your device.Screenshot_2015-07-20-15-22-47

    2. To add the account, first enter a Name for the account, and the Provisioning Link.Screenshot_2015-07-20-15-22-57

    3. Enter the account's UserID for the account: Screenshot_2015-07-20-15-37-22

    4. Choose the delivery method for the Registration Codes. This may include sending an email, phone/mobile contact via a call or SMS/text, using the SecureAuth OTP mobile app, or a push notification to a designated device.

    5. Once the method is selected, a registration code is sent to or generated for the user, and they key it in.Screenshot_2015-07-20-15-39-04

    6. Next, enter the password associated with the UserID:Screenshot_2015-07-20-15-43-55

    7. A 4-digit PIN code must be enabled for the mobile app. Choose a PIN, enter it, and enter it again to confirm it.

    8. Now the SecureAuth app will display an 8-digit code that changes every 60 seconds.Screenshot_2015-07-20-15-44-43

    9. Then the user can login to LastPass.

    10. Open the LastPass icon > My LastPass Vault, and launch "Account Settings".

    11. Select the "Multifactor Options" tab.

    12. Scroll down to SecureAuth and click the "edit" (pencil) button.

    13. Change "Enabled" to "Yes".

    14. Click the "Update".

    15. Enter the master password.

    16. Confirm the SecureAuth username.

    17. Once the above are successfully entered, SecureAuth is enabled for the LastPass account. The next time the user logs in to their LastPass account they will need to provide the Registration Code generated by the SecureAuth app.






    Requiring SecureAuth with Policies


    Enterprise Admins may want to require that all users have SecureAuth enabled for multifactor authentication. To set up the policy with SecureAuth:

    1. Open the Admin Console (LastPass Icon > Admin Console).

    2. Open the "Setup" tab.

    3. Click "Add Policy".

    4. Under the "Multifactor" policies, select the "Require use of SecureAuth".

    5. Determine who the policy applies to (All users, an Inclusive list of users, or an Exclusive list of users).

    6. Save your changes.

    7. Each user will need to configure SecureAuth for their account the next time they login to LastPass.

    Fingerprint Authentication

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Fingerprint Authentication" id="h0"]
     

     
    fingerprint
     

    LastPass has support for various fingerprint readers, including Windows Biometric Framework, as a Premium feature. Once enabled, you can use the Fingerprint reader to login to LastPass, rather than having to enter the Master Password. This includes Master Password reprompts as well.



    Requirements



    • Windows 7 or above

    • Must have Windows Biometric Framework drivers installed (WBF is only available in Windows 7+)

    • Safari and Opera can be supported by installing an additional binary component.

    • Windows 8 may require an additional component to be installed.  This component is installed by the LastPass Universal Installer.  If you are having problems swiping your finger in Windows 8, please try running the LastPass Universal Installer from: https://lastpass.com/installer/

    • Chrome extension also requires the binary component.


    [/accordion-item]
    [accordion-item title="Enable Fingerprint Authentication" id="h1"]
     

     


    1. Open a supported browser with the latest LastPass extension installed

    2. Login to LastPass as a premium user

    3. Go to LastPass button -> My LastPass Vault

    4. Click Account Settings

    5. Multifactor Options

    6. Toggle 'Enable' from No to Yes.

    7. Enter your LastPass master password, then follow the rest of the prompts on the screen

    8. Click Update


    fingerprint_swipe
    [/accordion-item]
    [accordion-item title="Fingerprint Reader Not Detected?" id="h2"]
     

     

    If LastPass does not detect your reader in Account Settings, you should go to your computer's Control Panel > Hardware and Sound > Biometric Devices.  If it doesn't list your fingerprint reader, you should contact your laptop manufacturer or look on their support website for Windows Biometric Framework compatible drivers.

     
    [tabbed_section]
    [tab title="UPEK Fingerprint Readers"]

    For UPEK fingerprint readers, make sure you have the latest drivers and and support for Windows Biometric Framework. For PC based UPEK readers: Please ensure you have Windows Biometric Framework for UPEK installed.


    **PLEASE NOTE**: UPEK merged with Authentec, Inc., which was acquired by Apple in 2012. There currently is no direct download site for drivers and software for these readers, please look to your computer manufacturer's website for driver downloads.


    For Mac-based UPEK readers: You will need the latest version of TrueSuite for MAC, and for Safari, Firefox, or Chrome. Please ensure VtApi.framework is present on your system (typically in /Library/Frameworks). For Validity Fingerprint readers, download WBF support at this page**.


    [/tab]
    [tab title="Validity's WBF Drivers"]

    Unfortunately, the driver used for HP ProtectTools can not be combined with this WBF driver for LastPass integration. This is by design as the native drivers are secure drivers and “take ownership” of the sensor, meaning no other application can use it.  To keep HP ProtectTools and use the fingerprint features for Preboot Authentication, Full Volume Encryption, Windows logins and website logins, then they must use the native Validity drivers ONLY. If you install the WBF drivers it will interfere with the operation of the fingerprint feature in HP ProtectTools.


    If that happens, you will need to uninstall the WBF package, and then Repair or uninstall and re-install the Validity native drivers, called “Validity Fingerprint Sensor Drivers” in Programs and Features. Validity suggests that if a customer wants both HP ProtectTools and LastPass, is by installing the WBF drivers and FMA from above and then installing  Lastpass in a Virtual Machine.


    It can be done the other way around, however, some of the high-security features HP ProtectTools has will not work 100% from a Virtual Machine, such as Device Access Manager, Full Volume Encryption, and Preboot Authentication. Validity hasn’t verified operation of HP ProtectTools and the native Validity drivers in a Virtual Machine.


    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [/accordion]

    Google Authenticator

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Google Authenticator" id="h0"]
     


     

    Google Authenticator is a multifactor app for mobile devices. It generates timed codes used during the 2-step verification process. To use Google Authenticator, install the Google Authenticator application on your mobile device.  Google officially supports Android, iOS (iPhone, iPod Touch, or iPad), and BlackBerry devices.  You can follow the instructions here to install Google Authenticator onto these devices. For other devices and options, see below:


    • If you would like to run Google Authenticator on an Android device that doesn't have access to Google Play Store, you can install from here.

    • If you would like to run Google Authenticator on your Windows Phone, Jamie Garside has developed Authenticator.

    • If you would like to run Google Authenticator on your webOS device, Greg Stoll has developed GAuth.

    • If you would like to run Google Authenticator on your Symbian device, or any device that supports Java ME, Rafael Beck has developed lwuitgauthj2me

    • Alternatively, Rodrigo A. Diaz Leven has developed gauthj2me.


    Once installed, follow the steps below to set Google Authenticator up with LastPass:



    1. Once you have the Google Authenticator application running on your mobile device, login to your LastPass Vault and go to Settings > Multifactor Options > Google Authenticator.

    2. googleauth_settings
    3. Click on "View" for the barcode.

    4. On your mobile device, open the Google Authenticator app.

    5. Tap the + icon or "Add an Account" option (depending on your mobile device)

    6. Select Scan Barcode.

    7. Scan the Barcode provided from LastPass.

    8. A new entry for LastPass will appear in the Google Authenticator App

    9. In LastPass, toggle "Enabled" to "Yes"

    10. Click Update

    11. You will be asked for your Google Authenticator code. Use your Google Authenticator App to fill in the required code.


    [/accordion-item]
    [accordion-item title="Using Google Authenticator to Login" id="h2"]
     

     

    After your LastPass account is registered within the Google Authenticator app, the next time you login to LastPass on an untrusted device, you will receive the Google Authentication dialog:


    GAuth Enter Code

     

    Go to your Google Authenticator App and input the current authentication code you see in the app into this dialog.  If the code expires before you have a chance to authenticate, simply use the next code that appears in the app.


    [/accordion-item]
    [/accordion]

    Grid Multifactor Authentication

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Grid Multifactor Authentication" id="h0"]
     

     

    Grid
     

    At LastPass, we strongly encourage our users to take advantage of our multifactor authentication options. Multifactor authentication requires the user to present both username/password and information from another, often physical, item. This means that if a hacker gets your password, they are still unable to access your LastPass account without this second factor. Grid is an option for people who do not want to utilize mobile devices.


    [/accordion-item]
    [accordion-item title="Activate Grid" id="h1"]
     

     

    1. To activate Grid, go to the LastPass Vault > Account Settings > Multifactor Authentication > Grid.

    2. grid_settings
    3. Click "View and Print" in the Grid section. The Grid will look something like below and is unique:


      grid3
    4. When you have safely saved your Grid, toggle "Enabled" to Yes.

    5. Click Update.

    Other Options


    • Allow Mobile and Bookmarklet Access to Bypass Grid: As Grid Authentication is not currently supported on mobile apps with the exception of Androids, this option controls whether mobile devices and bookmarklets will be allowed to bypass Grid multifactor authentication when enabled.

    • Allow Offline Access: Controls whether access to your Vault will be allowed when you are not connected to the Internet. Allowing offline access to your Vault is slightly less secure since Grid can not be actively validated.



    [/accordion-item]
    [accordion-item title="Logging In With Grid"]
     

     

    Once Grid has been activated, you can log in to your LastPass plugin favicon by providing your email and Master Password as usual. After you press Submit, you will be prompted to provide 4 random values off of your Grid:



    You look up each value on the grid and enter it. Grid look-ups are performed much like the game Battleship. Using the sample Grid image shown above as an example, if you were asked for U7, M8, I5, AND K5, the answers would be 'd, n, p, q.'  Access to your LastPass Account will only be granted if all 4 values are correct.


    If you trust the computer, click the Trust checkbox on the Grid dialog so you will not be re-prompted to enter Grid values the next time you log in.


    Grid can be deactivated at any time once you are logged in to your Online Vault and uncheck the Grid option in Account Settings.
    [/accordion-item]
    [/accordion]

    Microsoft Authenticator App

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Microsoft Authenticator App" id="h0"]
     

     

    authenticator
     

    Microsoft has an authenticator app for Windows Phones, called Authenticator, and third-party authenticator apps can be used for other platforms. Microsoft Authenticator can be enabled with your LastPass account, so that you enter your email address + master password, then a code generated by the multifactor app when logging in to your LastPass account. Microsoft authenticator app is supported on Windows Phone 7 and Windows Phone 8 devices and is compatible with Google Authenticator. The Microsoft authenticator app can be downloaded from the Windows app store here: http://www.windowsphone.com/en-us/store/app/authenticator/e7994dbc-2336-4950-91ba-ca22d653759b or by searching in the store on your device.
    [/accordion-item]
    [accordion-item title="Setup Microsoft Authenticator" id="h1"]
     

     


    1. Microsoft Authenticator is compatible with Google Authenticator. Go to the LastPass Vault > Account Settings > Multifactor Options > Google Authenticator.

    2. googleauth_settings
    3. Click "View" to view the barcode.

    4. In your Microsoft Authenticator app, tap on the + button to add a new account.

    5. On the next screen, tap the scan/camera button and scan the QR code.

    6. A new set of codes should now appear in the Authenticator app.

    7. Back in LastPass, set "Enabled" to "Yes".

    8. Click Update

    9. You will be asked for your Authenticator code. Use your Authenticator app to fill in the code.


    [/accordion-item]
    [accordion-item title="Using Microsoft Authenticator to Login" id="h2"]
     

     

    After your LastPass account is enabled with Microsoft Authenticator, the next time you login to LastPass on an untrusted device, you will receive the Google Authentication dialog:


    GAuth Enter Code

     

    Go to your Microsoft Authenticator App and input the current authentication code you see in the app into this dialog.  If the code expires before you have a chance to authenticate, simply use the next code that appears in the app.


    [/accordion-item]
    [/accordion]

    RSA SecurID

     

    RSA SecurID


     

    LastPass Enterprise supports RSA SecurID as a 2nd factor of authentication for user access to their LastPass Enterprise account. A second factor of authentication can protect your LastPass vault against replay-attacks, man-in-the-middle attacks, and a host of other threat vectors.


    Once enabled, the user will be prompted first for his/her LastPass Master Username and Password, and then for his/her RSA SecurID passcode. As with all of our multi-factor options, users will have the option to ‘trust’ certain devices to eliminate the 2nd factor prompt – striking the perfect balance between security and convenience. If you prefer to disable the Trust option, this can be done using the configurable LastPass Security Policies.


    RSA-Shot-1


     




     

    Agent Host Configuration


     

    To facilitate communication between LastPass Enterprise and the RSA Authentication Manager / RSA SecurID Appliance, an agent host record must be added to the RSA Authentication Manager database. The agent host record identifies LastPass Enterprise and contains information about communication and encryption.  Set the Agent Type to “Standard Agent” when adding the authentication agent.


    Since LastPass will be communicating with RSA Authentication Manager via RADIUS, a RADIUS client that corresponds to the agent host record must be created in the RSA Authentication Manager, RADIUS clients are managed using the RSA Security Console.


    The following information is required to create a RADIUS client:




    • Hostname

    • IP Addresses for network interfaces

    • RADIUS Secret


    Note: The RADIUS client’s hostname must resolve to the IP address specified.


    LastPass Enterprise employs a distributed architecture which encompasses many similarly configured servers.  As a result of this architecture, RSA Authentication Manager administrators will need to configure agent host records and/or RADIUS clients for each LastPass Enterprise server.  There are a few different methods for achieving this with varying amounts of administrative effort.  These options are:




    • Configure an agent host record and corresponding RADIUS client for each LastPass Enterprise server.

    • Configure an agent host record for each LastPass Enterprise server with a shared RADIUS client.

    • Configure a shared RADIUS client that does not use an agent host record. (Global change)


    Note: Refer to RSA Authentication Manager Administrators Guide for information on configuring shared RADIUS clients.


     




     

    Configuring RSA SecurID within the LastPass Admin Console


     

    This section provides instructions for configuring LastPass Enterprise with RSA SecurID Authentication.  This document is not intended to suggest optimum installations or configurations.


    It is assumed that the reader has both working knowledge of all products involved, and the ability to perform the tasks outlined in this section. Administrators should have access to the product documentation for all products in order to install the required components.


    All LastPass Enterprise components must be installed and working prior to the integration.  Perform the necessary tests to confirm that this is true before proceeding.


    Configure LastPass Enterprise for RSA SecurID Authentication




    1. While logged into your LastPass Enterprise Admin Console, click on the “Setup” tab, then click on “Other Enterprise Options”. You can also go directly to https://lastpass.com/enterprise_policy.php

    2. Click on “RSA SecurID” to see the RSA SecurID options.

    3. Enter the IP addresses of the RADIUS servers used by your RSA SecurID implementation, and enter the RADIUS shared secret as well.rsa_setup

    4. Click “Update” to save the values to your LastPass Enterprise account.

    5. Your users will now be able to enable RSA SecurID as a multifactor authentication option within Account Settings.


     




     

    End User Settings


     

    Once the connection has been configured, your users can now enable RSA SecurID on their accounts by clicking on the LastPass Plug-in -> Preferences -> Account Settings -> Multifactor Options, and then selecting ‘RSA SecurID’. From this screen your employees can enable SecurID on their LastPass account.


    rsa_enduser

     




     

    RSA SecurID Login Screens


     

    Login screen:


    RSA-Login-Screen-1

    User-defined New PIN:


    RSA-User-Pin

    System-generated New PIN:


    RSA-Sys-Gen-Pin

    Next Tokencode:
    RSA-Nest-TokenCode


     




     

    Enforcing the Use of RSA by Your Employees through LastPass Policies


     

    With LastPass Enterprise you can leave the 2nd factor decision up to your end users, or you can mandate its use with our configurable Security Policies. To access these policies, click on the LastPass Plug-in, select ‘Admin Console’ - > Set-Up -> Policies. Here are some policies that you might consider implementing relative to RSA SecurID:


    Require use of RSA SecurID


    Require use of RSA SecurID as a second factor of authentication when logging into LastPass. Click the 'enabled' box to enable this policy. RSA SecurID must be configured by the user.


    Require use of any multifactor option


    Require use of any multifactor option as a second factor of authentication when logging into LastPass. Click the 'enabled' box to enable this policy. YubiKey, LastPass Sesame, Google Authenticator, Toopher, Duo Security, Transakt, Salesforce#, and RSA SecurID are the currently available options.


    Restrict Multifactor Trust


    Restrict computers that can be trusted by IP address (learn more about 'trusted computers' here: https://helpdesk.lastpass.com/account-settings/trusted-computers/. You can enable this policy to allow users to skip second factor authentication from trusted locations (such as the office) but still require it from remote locations.


    Any of the aforementioned policies can be enabled across all users in the account, or based on some sub-set thereof.


     




     

    Certification Test Checklist for RSA Authentication Manager


     

    RSA-Cert-Environment

     




     

    RSA SecurID Mandatory Functionality


     

    RSA-SecurID-Auth-Mandatory-Functionality

    Sesame: Multifactor Authentication with a USB Thumb Drive

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="LastPass Sesame Authentication" id="h0"]
     

     

    sesame
     

    LastPass Premium members can use an ordinary USB thumb drive as a second form of authentication when logging into their LastPass account. Having a physical second form of authentication will help further ensure that your account will remain safe because both your Master Password and your USB thumb drive are required to log in. Sesame is a cross-platform application that is available for Windows, Mac and Linux.



    Watch the Tutorial for Using Sesame



    [/accordion-item]
    [accordion-item title="Enabling Sesame" id="h1"]
     

     
    1. Download Sesame from the LastPass downloads page, click on your operating system and select the version of Sesame specific to your system. You can then move the file (or download directly) onto your USB device.

    2. Run Sesame and you will see the empty Sesame dialog:


    3. On your first run, you will be prompted to activate the software by Adding your LastPass login to the user list.

    4. Enter your username and Master Password to login

    5. A prompt will appear saying that an e-mail was sent asking you to confirm the registry of Sesame.

    6. Check your email and click the link. By default, the email link will expire after 10 minutes to protect your security. If you click on the link and it says 'Link Expired', please re-send yourself the activation link and try again.

    7. After seeing the success page when clicking the link, go back to Sesame and click "OK".

    8. Enable or disable offline mode and mobile access in the next prompt:



    Note for Linux users:The USB device is mounted noexec, which prevents running executables from the drive. To fix, remount the device with the exec flag, for example by "sudo mount -o remount,exec <device> <mountpoint>".



    Once activated, Sesame will create secure One Time Passwords (OTP) that are subsequently required to login. You have the choice to copy the OTP to the clipboard or launch the browser and pass the value automatically.


    [/accordion-item]
    [/accordion]

    Smart Card Authentication

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Smart Card Authentication" id="h0"]
     

     



    LastPass has experimental support for smart card readers as a Premium feature.  Currently, only computers running Windows, Mac OS X, or Linux, SafeSign middleware, and Internet Explorer, Firefox, or Chrome support this feature.  Safari and Opera can be supported by installing an additional binary component.


    OpenSC is also supported as an alternative to SafeSign (currently only on Windows).  Please note that since some browsers still run in 32-bit mode even on 64-bit versions of Windows, you may need to install both the 64-bit and 32-bit versions of OpenSC.


    For Windows, please ensure aetpkss1.dll or opensc-pkcs11.dll is present on your system (typically in C:\Windows\System32).


    For Mac OS X, please ensure libaetpkss.dylib is present on your system (typically in /usr/local/lib).


    For Linux, please ensure libaetpkss.so is present on your system (typically in /usr/lib).


    Make sure a smart card is inserted into your card reader before attempting to enable smart card authentication.  Also, make sure an RSA key is present on your smart card.  This RSA key must be capable of encryption and decryption so that LastPass can verify your card's security.


    [/accordion-item]
    [accordion-item title="Enable Smart Card Authentication" id="h1"]
     

     

    To enable smart card authentication:




    1. Open a supported browser with the latest LastPass extension installed.

    2. Log in to LastPass as a Premium user.

    3. Go to LastPass button -> My LastPass Vault.

    4. Click Account Settings.

    5. Go to Multifactor Options.

    6. Choose the Card Reader Authentication option.

    7. Enable Card Reader.

    8. Enter your LastPass master password, then follow the rest of the prompts on the screen.

    9. Click Update.


    [/accordion-item]
    [/accordion]

    Toopher Authentication

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Toopher"]
     

     

    Toopher will no longer be supported. Toopher is no longer in service due to its acquisition by SalesForce. We do not recommend using Toopher if you are a new user.

    To get started with Toopher:



    1. Download the Toopher App to your smartphone ( from the Apple App Store on your iPhone or iPad, or from the Google Play Store on your Android).

    2. On a desktop or laptop, login to LastPass and open your Vault.

    3. Select Account Settings (in the left sidebar).

    4. Then select "Multifactor Options" (fourth tab from the left).

    5. Select the "Toopher" radio button at the top of the page.
      toopher_settings

    6. Once you have selected Toopher, you will be taken to a different screen. On the new screen you will switch "Toopher Authentication" from "Disabled" to "Enabled". You will be prompted to enter a  2-word “pairing phrase”.  This pairing phrase will be generated by the Toopher app on your mobile device (see next step).

    7. Open the Toopher App on your mobile device and select the "+" button in the top-right of the app screen. This will generate a 2-word pairing phrase.  In the open menu on your computer, enter this 2-word pairing phrase into the field and then select enter.
      toopher_pair

    8. Click OK and enter your master password to save the change.


    You will receive a push notification on your phone that will prompt you to select "allow" or "deny".  Select "allow", pairing is complete, and you have now enabled Toopher with your LastPass account.


    Now if you choose, the Toopher - LastPass, two-factor authentication can be automated. If you are on the same computer, in the same location logging into LastPass (the same site) you can tell your mobile device to automatically log you in next time.  Simply slide  the “automate when near here” slider to the right. Now Toopher will automatically enable two-factor authentication for you. This feature can be turned on or off whenever you wish.


    [/accordion-item]
    [/accordion]

    YubiKey Authentication

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="YubiKey Authentication" id="h0"]
     

     

    YubiKey is a key-sized device that you can plug into your computer's USB slot to provide another layer of security when accessing your LastPass Account. YubiKeys are a secure, easy to use, two-factor authentication device that are immune from replay-attacks, man-in-the-middle attacks, and a host of other threat vectors.

    Premium feature, and the device must be purchased through Yubico.com for $25.

    Up to 5 YubiKeys can be associated with one LastPass account.

    See how the Yubikey works in the video below:


    [/accordion-item]
    [accordion-item title="Enabling YubiKey with LastPass" id="h1"]
     

     

    1. Once you have purchased and received your YubiKey, you can enable the device and manage your preferences by launching your Account Settings > Multifactor Options > YubiKey:

    2. yubikey_settings
    3. To add a new YubiKey to your LastPass account, enter the device in your USB port, click in the first empty YubiKey field, and lightly press your YubiKey on the grooved circle.

    4. After the field is filled, you can specify your YubiKey preferences:

      • YubiKey Authentication: Enable or disable your YubiKey multifactor authentication. When enabled, you will be prompted to enter the YubiKey data the next time you login to LastPass.

      • Permit Mobile Device Access: Controls whether mobile devices that do not possess USB ports, such as a smartphone, will be allowed to bypass YubiKey multifactor authentication when enabled.

      • Permit Offline Access: Controls whether access to your vault will be allowed when you are not connected to the Internet. Allowing offline access to your vault is slightly less secure since YubiKey OTPs can not be validated, and only the static portion of the key is validated.


    5. Toggle "Enabled" to Yes.

    6. Click Update

    To disassociate a YubiKey device with your LastPass account, simply clear the entire input field of all characters and click 'Update'.
    [/accordion-item]
    [accordion-item title="Logging In with YubiKey" id="h2"]
     

     

    Now that you have enabled your YubiKey device, the next time you login to your LastPass account, you will be prompted to enter your YubiKey code. Simply click your LastPass Icon to login as normal, enter your email and Master Password, then submit. However, you will now be asked by LastPass to press your YubiKey device to enter the code:



    [/accordion-item]
    [accordion-item title="Using a VIP YubiKey with LastPass" id="h3"]
     

     

    The VIP enabled YubiKey (http://yubico.com/vip) has two configuration slots. When the VIP enabled YubiKey is shipped, it's first configuration slot is factory programmed for Symantec VIP credentials and the second configuration slot programmed with a standard Yubico OTP is dormant in the second identity slot and can be activated using the YubiKey Personalization Tool. The two configuration slots of the YubiKey work independently and each can be independently reconfigured into OTP or static password mode.

    If you touch and hold the YubiKey button between 1-3 seconds before releasing, the first configuration slot will emit the password (based on slot 1 configuration). And if you touch and hold the YubiKey button about 4-5 seconds before releasing, the second configuration slot will emit the password (based on slot 2 configuration). In case if you happen to touch and hold it longer for more than 5 seconds, the touch button indicator will flash rapidly without emitting any password.

    As the second configuration slot of the YubiKey is left blank, you can program it to the YubiKey OTP mode, upload the AES Key to the online validation server and configure it to work with LastPass.

    To program the second slot to work with the online Yubico OTP validation server, please follow the steps below:


    1. First, download and install the latest Cross Platform Personalization Tool for Windows from the Yubico Website at: http://www.yubico.com/products/services-software/personalizationtools/use/ under the section "Cross platform personalization tools". There are a number of  different installers for various operating systems – pick the installer for your operating system.

    2. Once the Cross-Platform Personalization tool has been installed, insert your VIP YubiKey in a USB port on your computer and launch the YubiKey Personalization Tool.

    3. In the Cross-Platform Personalization Menu, open the "Settings" menu by clicking on the link “Update Settings” on the main page or the “Settings” option from the menu at the top.

    4. In the Settings menu, locate the Update Settings button in the lower right corner and click on it.

    5. The Update YubiKey Settings menu should be displayed. If this is not the case, confirm you

      have a VIP YubiKey with a firmware version of 2.3.0 or above.



    6. Locate the section labelled Configuration Slot and select Configuration Slot 2

    7. Locate the checkbox labelled Dormant and ensure the box is not checked


    8. Locate the Configuration Protection section, and open the menu labelled “YubiKey(s)


      unprotected – Keep it that way”. From this menu, select the option “YubiKey(s) protected –


      Keep it that way”.



    9. This will activate the “Current Access Code” field in the Configuration Protection section. Enter

      your VIP YubiKey’s current access code, which will be five 0s followed by the YubiKey’s serial


      number in Decimal format, as reported by the Personalization tool.


      For example:


      If your Serial Number is “1234567”, then your Current Access Code will be “00 00 01 23 45 67”



    10. Press the Button labelled “Update” to activate your VIP YubiKey’s second slot with the Yubico OTP configuration.


    Yubico also has a video that describes the steps required for uploading the AES Key. For more information, please visit http://www.yubico.com/aes-key-upload
    [/accordion-item]
    [accordion-item title="Using the YubiKey NEO" id="h4"]
     

     

    After you've registered the YubiKey with your LastPass account, ensure that mobile access is "disallowed" in your LastPass Icon > My LastPass Vault > Account Settings link > YubiKey tab.

    Now you can use the YubiKey NEO when logging in via the LastPass Android app or used as a normal YubiKey on your desktop.

    Make sure that the NFC settings are enabled for your Android device. When prompted for the Yubikey, you simply have to place your Yubikey on the back of your phone for a moment.
     

    YubiKey NEO with Windows Phone 8 App


    It is a known issue that Yubikey NEO does not work with LastPass Windows Phone app.  Yubico has confirmed that it is due to the non-industry standard way NFC is implemented  on Windows Mobile devices, there could be issues with them successfully reading the Yubikey NEO (due to the fact the NEO emits both the NFC data as well as an RFID identifier, which causes issues with Windows devices).
    [/accordion-item]
    [/accordion]

    Transakt Authentication

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Transakt Authentication" id="h0"]
     

     

    transakt
     

    Transakt is an app developed by Entersekt to bring banking-grade two-factor authentication to your mobile device. Transakt works with LastPass to enable you to authenticate your login by responding to a simple Accept or Reject prompt directly on your mobile phone or tablet. Transakt protects you against threats such as phishing, man-in-the-middle, man-in the-browser, and replay attacks. It’s free to install and a snap to configure for use with LastPass.


    [/accordion-item]
    [accordion-item title="Enable Transakt" id="h1"]
     

     


    1. On your mobile phone or tablet, go to gettransakt.com or go to your mobile device's corresponding app store.

    2. Install the Transakt app.

    3. On your computer, go to My LastPass Vault

    4. In the left menu, click Account Settings.
      Vault_Tools

    5. Click the Multifactor Options tab and select Transakt.
      transakt_settings
       

    6. From the Transakt Authentication list, select Enabled. A popup screen displays a unique sign-up code:image00

    7. On your mobile device, open the Transakt app.

    8. In the Introduction screen, click Let’s begin.

    9. In the Transakt Signup screen, do either of the following:

      • Click Scan code and scan the code displayed on your computer screen.

      • Click Enter code and type in the eight-digit code.

    10. On your computer, click OK when you receive the message that Transakt authentication has been successfully set up.

    11. On the Multifactor Options page, click Update.

    12. When prompted, enter your LastPass master password.


    [/accordion-item]
    [accordion-item title="Login with Transakt" id="h2"]
     

     

    The next time that you log in to LastPass, an authentication request will be sent to your Transakt app. Click Accept to login.
    image02


    [/accordion-item]
    [/accordion]

    LastPass for Applications

     

    LastPass for Applications


     

    LastPass for Applications on Windows is now available for users with a Premium account and to members of our prebuild team. As with all Premium services, LastPass for Applications can also be tested with a 14-day free trial.



    Benefits



    • Fills in your application login data for you; allows you to stop using the 'Remember Password' function, which can oftentimes be saved insecurely.

    • As a tray application, it has some preferences that are now possible, like logout on lock or screensaver  (exporting only exports Application passwords, not your entire Vault).

    • Can launch your applications directly from the tray icon.


     




     

    Downloading & Running LastPass for Applications


     

    If you have LastPass Premium and are using a Windows operating system, you can download LastPass for Applications to test it out, or you can  use our direct download links below:


    For 32bit: https://lastpass.com/lastappinstall.exe


    For 64bit: https://lastpass.com/lastappinstall_x64.exe


    Simply click on the download file and run the installer. After clicking 'Finish', a small LastPass Icon will appear on your computer taskbar. If the icon is greyed out, simply click on it and select 'Login' from the menu:


    LastPass for Applications System Tray Sign In

    After submitting your email and Master Password in the Login dialog, the LastPass Icon will turn red to indicate that you are logged in:



    Once you are logged in to LastPass for Applications, you will notice that the dropdown menu looks very similar to that of the browser plugin. However, you now have options for Applications-related features:



    Applications: The Applications submenu displays those applications that you have already added to LastPass. At the bottom of the submenu you can also select 'Add Application.'


    Add Application: Launches the Add Application dialog box.


    Fill Application: Autofills stored login data for an application.


     




     

    Adding An Application


     

    Let's use Skype as an example for adding a new application. First, launch the application that you wish to store in LastPass:



    Next, click on the LastPass for Applications icon on your computer taskbar and select Add Application. This will launch the Add Application dialog box:


    find

    Click Find and highlight the window of the application you wish to add:



    LastPass will then confirm the file location of the selected application. Click Next:



    Now you will need to 'Train' LastPass to log in to the application. Clear out all data in the login fields prior to initiating Train; you may want to have the username and password stored in a Secure Note so that you can simply copy/paste the login data. When you are ready to record the login, click the Train button:



    Now click back over to the application you want to store, enter your login credentials, and hit Login/Submit. When the application has successfully logged in, click back over to the LastPass Add Application dialog and select 'Stop Training':



    Now you should see an entry in your Applications submenu for the application that you just added:



    By going to your Applications Icon > Applications > Application Name, you can Launch, Copy username/password, Edit, Delete or Retrain the entry for the application.


     




     

    Autofill Prompt


     

    Due to Windows applications using custom UI's that don't always use standard controls, autofill for applications will often not be initiated or manually autofilled. When launching the application from your LastPass tray icon, LastPass should detect the application and show the autofill notification window:


    lastapp_autofill_prompt

     

    Need to force autofill? You can also initiate autofill by using the Hot Key Shortcut (defaulted at CTRL + ALT + F) - this setting needs to be enabled under preferences.


     




     

    Preferences Menu


     

    LPAPP Pref

    The above screenshot displays the options selected and not selected by default. These preferences allow you to modify when LastPass for Applications stays active, and how it interacts with your browser.




    • Start LastPass for Applications when Windows starts: Controls whether LastPass for Applications is launched automatically when you start your computer.

    • Automatically logofff when screensaver starts: When enabled, LastPass for Applications will automatically end your session when your computer goes idle.

    • Automatically logoff when lock computer: When enabled, LastPass for Applications will automatically end your session when you lock your computer.

    • Automatically logoff when shutdown or logoff computer: When enabled, LastPass for Applications will automatically end your session when you log off as a user on your computer, or turn it off.

    • Automatically logoff after idle (mins): When enabled, LastPass for Applications will logoff after your computer is idle for 'X' minutes.  Idleness is determined by lack of keyboard and mouse activity.

    • Preferred Browser (LastPass plugin is required): Allows you to choose a default browser - Internet Explorer, Firefox, Chrome, or Opera. The LastPass plugin must be installed in the browser (See the download page for a full list of options).

    • Show Fill Popup when known applications start: When enabled, LastPass will prompt you to fill in the login credentials when you open up a program for which you have stored data.

    • Automatically hide Popup (secs): Controls how long the login notification is visible.

    • Sort Fill List: Sorts the list of saved applications that can be filled.

    • Enable HotKey to Start Fill:  Set a hotkey to autofill application entries.

    • Show Icon in Injected Browser: Show the injected IE Anywhere browser icon to have full IEAnywhere functionality.

    • Disable IEAnywhere functionality in LastPass for Applications: LastPass for Applications enables IE Anywhere functionality by default to hook into Internet Explorer without installing the browser addon.

    • Do not poll to inject IEAnywhere functionality into non-registering processes: This option prevents LastApp from polling non-registering processes in AOL and Chrome browser to see if it can inject itself to use IEAnywhere functionality.  Unless using Chrome or AOL browsers, keep this option selected.

    • Language: Allows you to select the language displayed in the LastPass for Applications menu.


     




     

    Application Parameters


     

    If you need to pass specific command-line parameters to an application, you can simply edit the application and append the command-line parameters to the application's executable.  For example, if the application's executable is:


    c:\windows\notepad.exe


    You can change it to:


    c:\windows\notepad.exe c:\test.txt


    to pass Notepad a parameter of "c:\test.txt".


    You can also include the application's username, password, and field values as parameters, by passing %username%, %password%, and %field#%, where # is the number of the field you'd like to pass (you can see field numbers by editing the application and then clicking Edit Form Fields).  For example, if you set the application's executable to:


    c:\foo.exe %username% %password% %field2%


    to pass the application the username as the first parameter, password as the second parameter, and field #2 as the third parameter.


    A popular example is PuTTY.  The following would tell PuTTY to SSH to foo.bar.com:


    c:\putty.exe -ssh %username%@foo.bar.com -pw %password%

    LastPass Sentry

     

    LastPass Sentry


     

    In response to a number of high-profile breaches (including LinkedInLast.fm, and the Apple UDIDs), we've provided LastPass users with tools to check if their data is on the leaked lists, and have notified users directly as we've discovered their compromised data. We wanted to take this a step further, and partnered with a company dedicated to finding and aggregating all leaks as they're occurring, to provide a much more comprehensive service.


    We have partnered with PwnedList to offer LastPass Sentry, a new feature that will help LastPass users be more proactive about their online security.


    With LastPass Sentry, we use PwnedLists's comprehensive (and growing) database of 24 million publicly leaked usernames and passwords to perform daily "checks" against LastPass account email addresses to look for positive matches:



     




     

    How It Works


     

    1. Sentry performs daily checks, with the latest updates to the PwnedList database, to see if LastPass account email addresses are on the list.

    2. If a match is found, an email notification is sent to the LastPass user, notifying them of the domain that was breached and the potential risk.

    3. Users can then run the LastPass Security Challenge to verify if the password for the breached site is used elsewhere.

    4. We then recommend updating the password for the affected account, and any other accounts using that password, using LastPass to generate a new, strong password.


    This feature is available for all free and Premium users, as well as corporate Enterprise users, and is currently opt-out via the email notifications. In the case of Enterprise users, both the Enterprise administrator and the affected employee will receive notifications that a match has been found.


    We have plans to further integrate the service into the LastPass security challenge, so we can check not only the email address that you use for your LastPass account itself, but perform a local check of the entirety of your stored data. We also plan to increase the frequency of our database checks to work towards real-time notifications.


     




     

    FAQs


     

    1. What data is sent to PwnedList.com? None, we pull the latest updates to the PwnedList database and run a check against LastPass email addresses on our end. No data is shared with PwnedList.

    2. What information is LastPass checking for breaches? We currently check against all emails saved within your LastPass Vault.

    3. Does this mean my LastPass account has been hacked? No, but if you used the same email address and password combination for your LastPass account as you did for the site that was breached, we strongly recommend you update your Master Password as soon as possible. Otherwise, follow our instructions to update the password for the affected site, and run the LastPass Security Challenge (in the LastPass add-on under the Tools menu) to search for any other accounts using the same password.

    LastPass Credit Monitoring

     

    LastPass Credit Monitoring


     

    LastPass now offers free credit monitoring alerts for all users in the United States. The service provides real-time protection, notifying users who enable the feature via pop-ups and email alerts if their credit report suddenly changes. These alerts allow users to proactively monitor their credit report and provides an early warning system for signs of identity theft.


    The service features a free and a Premium version, the latter offering additional features for $9.95 per month.



    Why Use LastPass Credit Monitoring Services?



    • Unexpected changes to your credit report or errors in your records can serve to be a critical warning sign that your identity may have been, or will soon be, compromised.

    • Proactive, regular, round-the-clock notifications of changes to your credit will help you better protect your identity and your financial security against identity theft and credit error.

    • LastPass will monitor your credit and provide timely notifications if we detect any changes that could be a sign of trouble.

    • Keeping watch over your credit rating should now be part of your personal security regimen. But keeping a vigilant, non-stop watch over one’s credit rating is expensive and time-intensive, and only checking your free annual credit report (validated by the Federal Trade Commission, or FTC), makes it likely you won't catch inconsistencies or fraud until after it has become a much bigger problem.

    • Monitoring your credit with LastPass credit monitoring alerts is safe and does NOT affect your credit score

    • There are no strings attached with the free credit monitoring alerts - you are not required to upgrade to Premium credit monitoring at any time

    • LastPass does not ask for your credit card information unless you choose to upgrade to the Premium version


    LastPass' free credit monitoring alerts should be used as a way to determine when to get your free annual credit report (validated by the FTC), or simply as a way to receive more free, round-the-clock information than is normally available to end-consumers.


    Identity theft, credit monitoring, and credit reports are complicated topics, and we are fully committed to helping our users stay away from bad business practices in the industry. Our free credit monitoring alerts are intended as a free, valuable resource to help our users more proactively monitor and protect their data, identity, and finances.


     




     

    What is LastPass Free Credit Monitoring?


     

    A credit monitoring alert indicates that an item on your credit report has recently been added, removed, or changed. LastPass free credit monitoring alerts are designed to continuously monitor your credit report to detect any possible errors or warning signs of identity theft. With the service proactively monitoring your credit report, you can better safeguard your personal identity.




    • The LastPass credit monitoring alerts can be enabled for FREE in a Form Fill Profile formfill

    • Receive a notification, issued by TransUnion, when there have been additions, deletions, or changes to your credit report

    • Cross-check the alert with your recent actions that would affect your credit report (did you open a new credit card or take out a loan?)

    • If you cannot account for the change, use your free annual credit report, validated by the Federal Trade Commission (FTC)

    • Your free credit alerts will contain limited information, so your free annual credit report should help you understand what has been added or changed in your credit report. If you want more timely information or help in resolution, consider LastPass Premium credit monitoring


    Enabling Free Credit Monitoring


    Once you have logged in to your LastPass account, an existing or new Form Fill Profile formfillcan be used to enable free credit monitoring alerts by following the directions below:


    LastPass_Form_Fill

    LastPass_Address_Form_Fill

     

    If you have an existing Form Fill Profile, open the profile in your LastPass Icon, under the Form Fill menu by clicking on the edit icon edit. A profile can also be opened from the Vault by clicking on the Form Fill tab along the top > the wrench icon and selecting 'Edit" for the profile. In the Edit dialog, select "Enable free credit monitoring" for that profile. Ensure that all fields for your personal  and address information are filled in, including your name, address, social security number, phone number, and birth date. Select 'OK' to save the changes to the profile and agree to the changes being made. Now that free credit monitoring is enabled, you will receive a pop-up notification on your desktop and an email alerting you to any changes that may affect your credit report.


    If you do not have a Form Fill Profile, go to your LastPass Icon in your browser, select Fill Form and choose to 'Add a Profile'. A profile can also be created from the Vault by clicking on the Form Fill tab and selecting "Add Profile". Enter all personal data needed, including your name, address, social security number, phone number and birth date. Once complete, check the "Enable free credit monitoring" and save the profile, agreeing to changes made. Now that free credit monitoring is enabled, you will receive a pop-up notification on your desktop and an email alerting you to any changes that may affect your credit report.


    Once enabled,  a Credit Monitoring tab will appear at the top of your vault. On this tab, you will see notifications of any suspicious credit activity, as well as a link to upgrade your service to premium.


    Credit_Monitoring_Dashboard

     




     

    What is LastPass Premium Credit Monitoring?


     

    The Premium credit monitoring service offers more comprehensive protection for your identity. While the free credit monitoring alerts you that changes have happened that could affect your credit report, the LastPass Premium credit monitoring provides intricate details of why your credit changed and how you may go about investigating and resolving unauthorized credit changes. Suspicious issues are, with your approval, investigated, unauthorized activity stopped, and records restored by a team of experts at no additional charge.


    The Premium service costs $9.95 per month and can be purchased here. Note that the Premium credit monitoring service is separate from LastPass Premium, which offers access to mobile apps, additional security features, and other benefits for $12 per year.



    Why Upgrade to Premium Credit Monitoring?



    • Full access to your three credit reports from the three major credit bureaus (not just TransUnion), including being able to see your credit scores

    • Regular monitoring of all three of your credit reports

    • Instant alerts to any changes that occur on any of your credit reports, with detailed information on what changed and how to take action

    • Refresh reports displayed in the credit monitoring dashboard every 30 days

    • If you prefer not to go through the hassle of getting your free annual credit report, as validated by the FTC, or want more information on a timely basis throughout the year

    • Full-service resolution in the event that your credit information is corrupted as a result of identity theft


    Enabling Premium Credit Monitoring


    If you have an existing Form Fill Profile, open the profile in your LastPass Icon, under the Form Fill menu. A profile can also be opened from the Vault by clicking on the Form Fill tab and then the edit icon edit for the profile. In the Edit dialog, select "Enable free credit monitoring" for that profile. Ensure that all fields for your personal information are filled in, including your name, address, social security number, phone number, and birth date. All information is securely sent to LastPass via SSL encryption before being transferred to TransUnion. Select 'OK' to save the changes to the profile and agree to the changes being made. Then, upgrade to the Premium-level service here.


    If you do not have a Form Fill Profile, go to your LastPass Icon in your browser, select Fill Form and choose to "Add a Profile". A profile can also be created from the Vault by clicking on the Form Fill tab and selecting 'Add Profile'. Enter all personal data needed, including your name, address, Social Security number, phone number and birth date. Once complete, check the "Enable free credit monitoring" and save the profile, agreeing to changes made. Then, upgrade to the Premium-level service here.


     




     

    Frequently Asked Questions


     

    What Triggers a Credit Monitoring Alert?



    • A change in your personal information. These types of changes are most commonly caused by a change of address or a new address record in your name.

    • A change in information that could impact your credit score. These type of alerts include new accounts opened in your name, over-limit credit cards, delinquent accounts, bankruptcies and more.


    LastPass credit monitoring protects you by continuously monitoring for any signs of potential credit tampering or changes in the above information, including:




    • A change of address

    • A change of personal account information

    • Opening of a new account

    • Closing of an existing account

    • Reporting of a delinquent account (30 days late, 60 days late, 90 days late, 120 days late)

    • Your credit card limit is exceeded

    • Your credit card is reported lost or stolen

    • Notification of suspected fraud

    • Indications that your credit has been frozen

    • Credit inquiries

    • A judgment or suit

    • A new public record

    • A new collection notice


    How Will I Be Notified of Changes To My Credit Report?


    When LastPass detects a change that negatively impacts your credit rating, the LastPass browser plugin will display a pop-up alert that you can click on to obtain more information. You will also be sent an email notifying you of the change.



    What Do I Do When I Receive a Credit Monitoring Alert?


    When you receive an alert, you need to find out what type of activity triggered the alert, determine whether or not that activity is fraudulent, and take action to remove any fraudulent items from your report.


    The free credit monitoring alerts only notify you of a change, so the user must investigate further on their own. The Premium service provides more in-depth information on what changed in the user's credit report, and how the user can investigate and resolve the change.



    Can I refresh My Credit Monitoring Data?


    Subscribers to the Premium credit monitoring service can use the "Refresh Credit Reports" link in the Overview page of their credit monitoring dashboard to re-pull their credit data every 30 days. If it has been less than 30 days since the last refresh, the link will disappear. Once clicked, you will see a message that the "Credit Report & Scores Refresh has been submitted. Your new credit data will be available in 24 hours."


    The feature is not available to users signed up for the free credit monitoring alerts.



    Do I Get a Free Credit Report?


    To receive your free annual credit report, as mandated by the FTC, we recommend you do so via https://www.annualcreditreport.com , the service recommended by the FTC. LastPass free credit monitoring only alerts you to the fact that a change has occurred, but does not provide in-depth information on what changed and how to resolve the change, nor does it provide your free annual credit report.


    LastPass Premium credit monitoring does provide continual access to your credit scores, as well as detailed information on changes that have been made to your credit report. If you prefer not to request your free annual credit report, or want access to up-to-date information, you may want to consider LastPass Premium credit monitoring.



    What Information Is Used For The Credit Monitoring Services, And Is It Safe?


    In order to enable credit monitoring in your LastPass account, you must create a Form Fill Profile with your first name, last name, full address, Social Security number, phone number and birth date. The data is securely transferred via SSL to TransUnion® in the case of the free credit monitoring alerts, and to all three credit bureaus in the case of Premium credit monitoring, to monitor your personal information across thousands of databases, actively seeking evidence of fraud or identity theft on your behalf.


    Monitoring your credit with LastPass credit monitoring alerts is safe and does NOT affect your credit score. There are no strings attached with the free credit monitoring alerts - you are not required to upgrade to Premium credit monitoring at any time. LastPass does not ask for your credit card information unless you choose to upgrade to the Premium version.


    The full Terms and Conditions for LastPass credit monitoring can be found here and the Privacy Agreement can be found here.



    Where is LastPass Credit Monitoring Available?


    Credit monitoring is currently only available in the United States.



    Where Do I Direct Further Questions?


    For our US-based users who have general questions about LastPass credit monitoring, our customer service representatives are available at 1-800-830-6680 to address your questions and comments, Monday - Friday 8:00 am - 6:00 pm MST.


    For billing questions regarding LastPass Premium credit monitoring, please open a support ticket and we will promptly respond to your inquiry.


    For general LastPass support, please open a support ticket and include any relevant details for our team to investigate with you. The above phone number is for credit monitoring questions only, it is not for general LastPass support.

    LastPass Command Line Application

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="LastPass Command Line Application" id="h0"]
     

     

    The LastPass command line application makes it easier for you to get to data stored in LastPass on the terminal on Mac, Linux, and Windows under Cygwin.  And brings both better security and convenience by allowing you to access, add, modify, and delete entries in your online LastPass vault, all from the terminal. You can also generate passwords for every server you use and securely store those passwords directly in LastPass. LastPass Enterprise features are supported as well, including Shared Folders.



    The command line application is hosted on Github at: https://github.com/LastPass/lastpass-cli


    [/accordion-item]
    [accordion-item title="Create, edit, and retrieve passwords on the command line" id="h1"]
     

     

    Users who prefer the command line can access their data directly with “lpass ls” then using “lpass show -c --password Sitename” to put the Sitename password on the copy buffer. You can utilize “lpass show” to store passwords used in scripts, rather than putting passwords in the scripts themselves. LastPass can also be used as you work within the command line to help you login to servers. We’ve included some example scripts in the contrib directory of the archive.


    LastPass users can also use the command line to login to other machines as they work. There are examples such as contrib/examples/change-ssh-password.sh which shows automated password changing on a server. You could run it automatically on a nightly basis, regularly changing the password on the server as a security measure.


    [/accordion-item]
    [accordion-item title="Automate Sharing" id="h2"]
     

     

    Use the “lpass share” commands to manage shared folders: create a new shared folder using "lpass share create"; query existing users with "lpass share userls" and add new users with "lpass share useradd". The standard "lpass generate" command works with shared folders, so you can easily create sites and share with multiple users using lpass. See the manual for more shared folder commands.


    [/accordion-item]
    [accordion-item title="lpass Subcommands" id="h3"]
     

     

    lpass, like git, is comprised of several subcommands:



    lpass login [--trust] [--plaintext-key [--force, -f]] USERNAME
    lpass logout [--force, -f]
    lpass show [--sync=auto|now|no] [--clip, -c] [--all|--username|--password|--url|--notes|--field=FIELD|--id|--name] {UNIQUENAME|UNIQUEID}
    lpass ls [--sync=auto|now|no] [GROUP]
    lpass edit [--sync=auto|now|no] [--non-interactive] {--name|--username|--password|--url|--notes|--field=FIELD} {NAME|UNIQUEID}
    lpass generate [--sync=auto|now|no] [--clip, -c] [--username=USERNAME] [--url=URL] [--no-symbols] {NAME|UNIQUEID} LENGTH
    lpass duplicate [--sync=auto|now|no] {UNIQUENAME|UNIQUEID}
    lpass rm [--sync=auto|now|no] {UNIQUENAME|UNIQUEID}
    lpass sync [--background, -b]

     

    You can view the full documentation in the manpage, 'man lpass' or view it online.


    [/accordion-item]
    [/accordion]

    LastPass via USB

     

    LastPass via USB


     

    When on the go, we recommend that you try out our mobile apps . If you are in a situation where you need the LastPass plug-in favicon and can't install it to a public or work computer, you should try these extensions out via a USB Thumb Drive.


     




     

    IE Anywhere


     

    The IE Anywhere application, one of our Premium portable offerings, allows LastPass users complete access to their stored data and all regular features of the browser plugin favicon without the need to download or install software on a computer. As with all of our Premium offerings, IE Anywhere can also be tested over a 14-day free trial.


    After downloading the plugin from our downloads page (https://lastpass.com/misc_download2.php) to a USB drive*, users can access the new IE Anywhere features, including:




    • Ability to run the LastPass extension on currently non-supported browsers such as IE Tab in Firefox and Sleipnir

    • Ability to hook into IE on any computer without installing the plugin

    • Allows users who are not able to download and install software on their computer to access and use their LastPass account (e.g. while at work or on a public computer)

    • Complete access to stored LastPass data without leaving any data on the computer – no files created, with nothing stored in the computer registry


    Downloading IE Anywhere


    Download IE Anywhere


    Locate the saved file on your computer and drag/drop the file onto a USB drive.


    Now that IE Anywhere is saved to your USB drive, you can run it on browsers such as Internet Explorer, IE Tab in Firefox, Sleipnir and others on any computer with a USB port.



    Using IE Anywhere


    To run IE Anywhere after inserting the USB drive into the port, simply open the USB drive folder and double-click on the application. A LastPass icon will appear in your taskbar:



    If the icon is grayed out, you are logged out of LastPass. To log in, click on the icon and select Login, which will prompt you to enter your email and Master Password:



    Next, launch your browser. A small LastPass icon will appear in the upper corner of the browser page:



    By clicking on the icon, you will have access to all normal features of LastPass:



    Now you can navigate to a site where you have a stored account with LastPass, and the plugin will autofill the information in the login fields:



    The icon that appears within the browser page contains features that are relevant to the site you may be navigating to, such as AutoFill, Generate Secure Password, Copy Username or Password, Fill Form, or Save All Entered Data.


    The icon that appears on the taskbar offers more global functions, such as launching your Local LastPass Vault, Sites, Secure Notes, Preferences, Help, and Tools:



    To log out of IE Anywhere, simply click on the taskbar icon and select Logoff.


    Click Exit and then eject your USB drive. No data left on the computer, no files created, nothing in the registry, and no plugin installed!


    *Note: If you are unable to use a USB at your computer, IE Anywhere .exe file can also be installed on and run from a CD.


     




     

    LastPass Pocket


     

    LastPass Pocket is a stand-alone application (available for Windows, Mac OS X and Linux) that can be installed on your desktop as a non-browser option. Or can be installed on a USB memory device, allowing you to carry your LastPass data around with you. Pocket provides backup capability and offline access for your Vault.  If you would like a mobile version of LastPass that has full functionality, we recommend LastPass Portable.


    Since you can always access your LastPass data via the plugin or website, LastPass Pocket is intended to be used when you do not have an Internet connection but need to access information for a Secure Note or a Site.


    Pocket allows you to access all your data from the locally cached and encrypted version of your data on your local drive.  Using Pocket, you can also download all of your LastPass information from the server and store it in a secure, encrypted file that can be saved. As always, this data can only be unlocked using your email address and Master Password combination.



    Installing Pocket


    To install LastPass Pocket, navigate to the download page on the LastPass website, select the tab for your corresponding operating system, and scroll down to LastPass Pocket:



    Click 'Download' to install the application on your computer. You can then drag and drop the file onto a USB memory stick, where it can be accessed on any computer with a USB port.



    Using Pocket


    To launch Pocket, double-click on the application file. You will be prompted to enter your email and Master Password combination:



    By default, LastPass will load your data via https://lastpass.com, but you also have the option of accessing a stored file from your computer.  Pocket will already have the local path to your cached data ready to be selected in the upload field.  You can also choose to upload your LastPass Encrypted File.   Simply enter your email and Master Password, then click 'Open' to begin using Pocket.


    Please note,  your encrypted cache is present on your computer by default as soon as you log in to the LastPass browser extension, and can be used with Pocket.  This is now supported using Firefox, Internet Explorer, Chrome, Safari, and Opera browsers.


    To specifically use a LastPass Encrypted File,  you have to manually export this file for use with Pocket.  You can do this by going to your LastPass browser extension Icon > Tools > Advanced > Export To > LastPass Encrypted File.


    After logging in, Pocket decrypts your data and displays all of your Secure Notes and Sites in a searchable interface:



    The menu bar icons give you a range of options, including (from left to right)




    • Load encrypted data from LastPass.com account or local file

    • Reveal passwords in plain text

    • Show/hide Groups pane

    • Show/hide Notes pane

    • Show/hide Details pane

    • Copy username to clipboard

    • Copy password to clipboard

    • Copy URL to clipboard

    • Copy notes to clipboard

    • Copy site name to clipboard

    • Copy group name to clipboard


    Double-clicking on a piece of data will automatically save it to the clipboard on Windows PCs, allowing  you to then paste the login information on the site in the browser window. Although you can copy/paste all login elements of your saved sites or Secure Notes, you cannot edit or delete any data that has been synced to Pocket.


     




     

    LastPass Portable


     

    For users of Windows, Mac, and Linux (Firefox Portable-only), a version of LastPass that is compatible with FireFox Portable (Firefox 2.0+) and Chrome Portable (Chrome 18+, Windows and Linux only) can be installed on your USB thumb drive. If you frequently use public or untrusted computers, the Portable option is an ideal way to securely access your LastPass Vault.



    Downloading Portable Apps


    To download the Firefox Portable or Chrome Portable browser(s), simply visit the PortableApps.com site and download the application(s) for free.


    After clicking the 'Download' button from the application's page, you can save the file onto your computer and run the installer. Store the file somewhere memorable on your computer, such as your Desktop.



    Downloading LastPass Portable


    Now that the portable application has been successfully downloaded and installed, open the file and run the browser.


    For Windows, you can use our Firefox version or Chrome version


    For Mac, we also provide a Firefox option


    Or, you can navigate to the LastPass Windows download page, select the OS tab you'll be using (Windows, Mac, or Linux) where you can scroll to the corresponding LastPass Portable app:


    Click the 'Download' button and follow the prompts to install the plugin on the portable browser. After restarting the portable browser, the LastPass Icon should now appear in the toolbar menu, as in any other desktop browser:



    With the LastPass plugin installed, you can now drag and drop the portable browser file onto your USB thumb drive. After the transfer is complete, you can eject the USB thumb drive and take LastPass on the go! When you launch the portable browser on another computer, you can click to log in to your plugin as usual, where you will be able to use all regular features of the LastPass plugin with complete access to all of your securely synced data.

    IE Anywhere

    LastPass Pocket

    LastPass Portable

    Windows 8 Metro

     

    Windows 8 Metro App


     

    LastPass is officially ready for the new platform, with the LastPass Windows app now available in the Windows Store!


    The LastPass app provides access to all of your stored data and the core functionality of the password manager, but some features are more limited due to the nature of the platform.


    Users must be running Windows 8 RTM to see the LastPass app in the Windows Store and run it on their computer. You must be running the official Windows 8 release to see the LastPass app in the Windows Store. If you're running the Release Preview or Consumer Preview versions, you'll need to upgrade.



     




     

    Tips for Using LastPass in Windows 8:


     

    • Launch the app and login to automatically sync your stored data.

    • If you have any items marked as Favorites, the Favorites folder will be displayed first by default, followed by the other folders in your Vault. You can use semantic zoom (click the button in the lower-right corner, or use the pinch gesture on touch screens) to view all folders, or scroll horizontally through all folders and stored sites.

    • Right-click (or swipe up) on the lower part of the Vault to access the app bar, with options for adding a site, adding a note, refreshing sites, or logging off.

    • Right-click (or drag down) a site name in the Vault to access the edit, delete, and copy username & password functions.

    • Left-click or tap a site name to launch the login within the LastPass app, where LastPass can fill your usernames and passwords.

    • If you have more than one matching login for a site, click or tap the LastPass icon to select another entry.

    • In the LastPass embedded browser, the icon is always visible in the top-right corner, where options are available to open the Vault, fill forms as you shop, use the Save All Entered Data function, and fill matching logins.

    • The app is integrated into search, which means you can start typing in the LastPass Vault to intiate search or open the Charms menu to enter a keyword to quickly find matching login information.

    • From the Charms menu, you can click or tap "Settings" to set a time limit for "autologoff after idle".

    • Set up YubiKey, Grid, or Google Authenticator multifactor authentication for better security of your account.

    • Use the password generator in the add/edit page, or in the embedded browser, to generate secure passwords for your sites.

    • Please read the FAQ at the bottom of this page for more information.



     

     




     

    Known Limitations of the App:


     

    • YubiKey, Google Authenticator, and Grid are the only multifactor authentication methods currently supported.

    • Fill Form Profiles cannot be added, edited, or deleted.

    • LastPass cannot hook into Internet Explorer unless you're in IE desktop, so copy-paste from the LastPass Vault to the browser or elsewhere is the only workaround (Bookmarklets aren't an option either).

    • Global LastPass account settings aren't accessible in the app, so you'll need to use the desktop version to manage your account.


     




     

    Frequently Asked Questions


     

    Is LastPass integrated with the modern Internet Explorer 10+ (IE10+)? In the modern Windows 8 environment, IE10+ does not support plugins, so it is not possible for LastPass to integrate with it like the desktop version. If this changes, we will add support for it.


    Is Internet Explorer used as the embedded browser in LastPass? No. While the browser included as part of the Windows 8 software development kit (SDK) is very nice, it is not a full-featured IE browser, and only allows the host application a limited level of control over its behavior. So while many or most sites will work correctly in the embedded browser, some sites may have strict browser checks that will not allow the embedded browser to work properly.


    How do I make LastPass work with other apps, and those sites that don't work with the embedded browser? LastPass includes Copy Username and Copy Password commands in the app bar, that allow you to paste the information into Internet Explorer or other apps. If Windows 8 is updated to allow LastPass to work more closely with other apps, we will support that. In the meanwhile, LastPass supports snapped mode, so if you need to use IE or another app, you can snap LastPass to the side and use the copy commands to access your credentials.


    Why doesn't LastPass support the Share charm? The Share charm is currently limited to sharing things like URLs and snippets of text, but has no way to specify whether the data is a username or password and should be handled appropriately or put into specific fields. If the Share charm is updated to allow LastPass to securely share login credentials, we will support it.


    I can't find a feature or a feature doesn't work, what do I do? We will try to include as many of top LastPass features in the Windows 8 version, but some features may simply not be possible. Because applications in the modern Windows 8 environment are walled off from each other, except for very specific communications mechanisms such as the Share charm, features such as plugins are not supported. Finally, if something doesn't work properly, please contact us and let us know! We want to know what problems you're having, so that you will have a good experience with our Windows 8 app.


    Can I install and run LastPass extensions into Windows Tablets (Surface/Surface Pro)?  Not on ARM-based Windows RT tablets (eg. Surface), but you can if it's an Intel-based tablet running full Windows 8 (Surface Pro).  However on Windows RT, you can still use Bookmarklets in the "desktop mode" for IE10.


    How can I report bugs or questions to LastPass? Please open a support ticket with the team: https://lastpass.com/supportticket.php . The more details you can provide, including screenshots and steps to reproduce where applicable, the better we can investigate and resolve the problem you're reporting.


     

    Bookmarklets

     

    Boomarklets


     

    A 'Bookmarklet' is a special type of 'Favorite' or 'Bookmark' that executes code on the page you're viewing.


    If you are in the situation where you can't use a LastPass plugin favicon, the LastPass Bookmarklets help you access your data easily and securely. You may want to use the Bookmarklets if you have a mobile browser, are traveling, or are  using a browser other than Internet Explorer, Firefox, Safari, or Google Chrome.


    LastPass has three Bookmarklets: LastPass Login, LastPass Autofill, and LastPass Fill Forms.


     




     

    Installing Bookmarklets


     

    To begin, login to https://lastpass.com/index.php?ac=1. On the left hand menu, click on the arrow next to Tools > Bookmarklets within menu dropdown .


    You can then install the Bookmarklets using the links provided in the dialog box. Follow the instructions for your browser:


    Opera: You must right-click the link and bookmark, then set to Show on Personal Bar which is in Details. You may also have to check View -> Toolbars -> Personal Bar, if it isn't checked already.


    Konqueror: Bookmarklets are supported via Minitools. First, you'll need the konq-plugins package, if you don't already have it installed. Next, right-click 'LastPass Login!' above, and select 'Copy Link Address'. Then, go to Tools -> Minitools -> Edit Minitools. Click 'New Bookmark', and select the newly created bookmark. Type 'LastPass Login!' in the Name field, and paste the link you previously copied into the Location field (if http: is pre-populated in the Location field, remove it first). LastPass will now be available via Tools -> Minitools (you may have to restart Konqueror before you see it).


    We don't recommend Bookmarklets in Internet Explorer, Firefox, Safari, or Google Chrome, as the LastPass plugin is vastly superior. However, if you can't install the add-on somewhere or you are traveling, you may want to use them:


    Internet Explorer: Make sure Links or Favorites Bar is checked. You may also have to right-click the link and 'Add to Favorites', then put it under 'Links' or 'Favorites Bar'.


    Firefox: View -> Toolbars -> Bookmarks Toolbar to enable the toolbar.


    Safari: You'll need to click 'View', then show the Bookmarks Bar. For the iPhone, store this on your desktop browser and sync it to your iPhone. You may need to click on the device in iTunes, then go to the Info tab and ensure Sync bookmarks with is selected to the browser you saved the Bookmarklet on.


    Chrome: Add the Bookmarklets either manually (directions below), or add them from the LastPass App > Menu > Preferences > Install Bookmarklets. Please see the video here on how to use them properly.


    For mobile devices, the best option is typically to install the Bookmarklets on your desktop browser and then sync your bookmarks over.








     

    Bookmarklets in Safari on iOS Devices


     
    This has been deprecated. Bookmarklets in Safari on iOS devices is no longer supported. Please install the LastPass iOS app to login to sites in Safari.





     

    Limitations


     

    The Bookmarklets have a few unique limitations that aren't present in the Internet Explorer, Firefox, Safari, and Google Chrome plugins: Frame and Iframe based pages where the frames are in different JavaScript domain boundaries may not allow the Bookmarklet to fill in your data. You may be able to find a different login page, or open the specific frame in a new window to allow your login.


    On your mobile device, the page displayed is often different than the non-mobile version, causing LastPass Fill! to not immediately work. You can usually force the fill and save the new copy of this page in LastPass.


    The Bookmarklets require cookies; if you are seeing that you're logged in, you may need to enable 3rd party cookies to LastPass.com.


    For security reasons, LastPass Bookmarklets rely on your browser to send referrers, so this must be enabled in your browser's settings (for most browsers, this is enabled by default).


    If you change your LastPass Master Password, you will need to recreate your Bookmarklets: go to your vault > click the arrow next to Tools on the left menu > Bookmarklets > Recreate link.


    Recreate Bookmarklets











    Watch the Tutorial for Setting Up and Using Bookmarklets


     



     




     

     

    Using LastPass Bookmarklets in Chrome Mobile (iOS and Android)


     

    HP webOS

     

    HP WebOS


     

    LastPass for HP webOS (Palm Pre, Pixi, etc) allows you to carry your LastPass data around with you. LastPass for HP webOS is a mobile browser that displays all of your Secure Notes and Sites in a searchable interface. As always, this data can only be unlocked using your email address and Master Password.


    As with all smartphone apps, LastPass for HP webOS devices is part of our Premium offering and can be tested with a 14-day free trial.







     

    Installing for HP WebOS


     

    To install, point your webOS web browser to this URL: http://developer.palm.com/appredirect/?packageid=com.lastpass.lpwebos



    Using LastPass for HP WebOS


     

    Once you have installed the LastPass application, you can scroll through and tap the icon to launch the browser:



    After submitting your email and Master Password, LastPass will launch your Vault.


    Tapping 'Show' on the upper-left corner of the page allows you to switch between All Sites, Form Fill Profiles, and Secure Notes. Tapping a Site name launches the site in a browser window; from there you can choose to copy the username and passwords into the fields on the page. Unfortunately due to webOS' very limited API, autologin is not available on webOS.


    The LastPass dropdown menu on the upper-left corner of the application allows you to Edit, Refresh LastPass Sites, Clear Local Cache, view the About page, view Preferences, or launch Help.


    Browser integration is currently very limited due to the API, and HP has ended support for the OS as of January 15th, 2015.


    HP webOS  has limited speed due to being web-based, so we take a number of steps to avoid using a lot of CPU time- we download and cache your data once, so each time you want updates, you must initiate it explicitly using the top-left LastPass Menu.


    Your data is saved with your account names (not usernames) and group names unencrypted on the device, which we think is a good trade-off between security and speeding up the interaction.

    HP TouchPad

     

    HP Touchpad


     

    We now support a functioning webOS 3.0 application tailored for the HP TouchPad.  This app has all the same features and functionality found in our HP webOS app.


    You can install the LastPass app directly on your TouchPad with this link: https://lastpass.com/lpwebos.ipk


    Please note that in order to download and run the app, you need to have Preware installed on your device: http://www.webos-internals.org/wiki/Application:Preware

    Symbian S60

    Symbian S60


     

    LastPass for Symbian S60 (3rd Edition+) allows you to carry your LastPass data around with you. As always, this data can only be unlocked using your email address and password.


    As with all smartphone apps, LastPass for Symbian S60 is part of our Premium offering and can be tested with a 14-day free trial.



    Installing for Symbian S60 Devices


    To install, point your Symbian S60 Browser to: https://lastpass.com/lpsymbian.jar



    Using the Symbian S60 App


    LastPass for Symbian S60 displays all of your Secure Notes and Sites in a searchable interface. It allows you to add, update, and delete Secure Notes and Sites:



    When editing text (whether it be logging in with your LastPass master email address and password, adding a site, or whatever else), we recommend using the T9 soft key to invoke your phone's native editor. If the cursor is within a text field and the T9 soft key isn't present, try tapping the left or right directional buttons to get it to appear.


    Account Recovery

     

    Using Account Recovery


     

    If you have forgotten your Master Password, we recommend following the below steps to attempt to regain access to your account. Recovery for LastPass is not the same as other services you may have previously used - due to our encryption technology, LastPass does not know your Master Password, so we cannot look it up, send it to you, or reset it for you. This means your data remains secure from threats, but also means that there are limited options when you forget your Master Password.



    LastPass has added support for an optional way to store a disabled One Time Password (OTP) locally on your computer in case you forget your Master Password. This feature makes account recovery possible without revealing your password to LastPass.


    If you are having difficulty logging into LastPass, please attempt the following steps:


    1. Attempt to login through the LastPass website at www.lastpass.com and through the browser add-on in any browser on any computer available. If you are able to login via the website but not via the plugin, or are able to login on one computer but not another, this is likely a problem with the LastPass browser add-on, in which case you should try clearing your browser cache, and then report the problem to us directly.


    2. If you cannot login through the website, check your password hint (https://lastpass.com/forgot.php) that you setup for yourself when you created your LastPass account. The password hint is not your Master Password.


    3. If the password hint doesn't help you, go to the Account Recovery page (https://lastpass.com/recover.php) to follow the steps to activate your local One Time Password and recover your account. LastPass will send you an email with a link to launch in your browser. If the first browser on which you attempt to use the link doesn't work, try the same process on any other browser on any computer on which you have previously accessed your LastPass account. Please note that this can only be attempted from a desktop - mobile devices and apps are not supported for account recovery.


    4. If all of these steps are unsuccessful and you've recently changed your Master Password, you can try reverting back to a previous version of your Vault (https://lastpass.com/revert.php). This should be a last resort, as you will lose whatever data you've changed or added since the date of the backup.


    5. If at this point you have failed to remember your password, your  hint didn't jog your memory, and you've tried the password recovery on every machine you've logged into, your only recourse is to Delete Your Account (https://lastpass.com/delete_account.php?np=1) and start over.


    You can choose not to save this disabled One Time Password by launching Preferences from the LastPass Icon menu, and selecting the Advanced tab (LastPass Icon > Preferences > Advanced tab). If you decide to disable the local OTP, your only recourse if your password hint doesn't help is to delete your account and start over. If you disable the preference after creating one, it causes the One Time Password to be deleted off LastPass' servers.


    As with all One Time Passwords, LastPass cannot gain access to your account; you must be on a PC where you've enabled the feature to recover your account, since the random number of a One Time Password is stored on your computer and is unique to that computer.







     

    Login OTPs vs Recovery OTPs


     

    Login OTPs (One Time Passwords)


    Login OTPs can be generated on this page: https://lastpass.com/otp.php and they are "one time passwords" that you can print off and carry with you. Each one time password in that list can then be used to login to LastPass via https://lastpass.com/otp.php - the idea is that if you are on an untrusted computer, and do not want to enter your Master Password because of a threat of keyloggers, you can use the OTP. It expires after you use it, but allows you to login without entering your Master Password. These are portable, and are not local to the device where they are generated. The list can be accessed anywhere when you login at https://lastpass.com/otp.php where you can generated and print more. They are not to be used for Account Recovery.



    Recovery OTPs (One Time Passwords)


    Users do not have direct access to OTPs. These are bits of data that are stored automatically by the browser add-on. When you use the LastPass browser add-on, it generates this OTP and stores it in the browser. It will stay there until you go through Account Recovery in that specific browser where the OTP was generated and stored. If you do the recovery process (https://lastpass.com/recover.php), it will try to "call up" that OTP, and allow you to immediately reset your password if it detects that the OTP was stored in the browser. OTPs are local to specific browsers, and one OTP should be generated for each browser, on each computer, where you use LastPass. The Recovery OTPs are not portable, they are stored in the specific browser's file, so recovery can only be done on a browser where you have used your LastPass account before. Like Login OTPs, though, Recovery OTPs will expire after they have been used once. When you next login to your account after you've reset your Master Password, new OTPs are generated for the browser.







     

    Watch the Tutorial for Account Recovery


     

    Reverting Your Master Password



     

    Reverting Your Master Password


     

    On occasion, you may encounter an error while changing your Master Password during the reencryption process. There also may be times when you forget your new Master Password immediately after changing it. LastPass creates an encrypted backup every time you change your Master Password. If it's been some time since you've changed your Master Password and you cannot access your account, you should try all the Account Recovery steps first to mitigate the chance of data loss. To access the Revert feature, you must have access to the email registered to your LastPass account or to a separate security email address. If you're concerned about the security ramifications of being able to revert a password change, you can disable the revert feature in your Account Settings.



    The Revert Password Change Form


    Navigate to the Revert Password Change page at https://lastpass.com/revert.php , and follow the instructions. Enter your LastPass email and submit the form. LastPass will email you within 15 minutes - inside the body of this email there is a time-sensitive link that must be accessed within two hours to work -- otherwise you'll have to restart the entire process. Once you've received the email, click the unique link inside, which will bring you to a page that allows you to choose the date to revert to:


    Revert Password Change Link


    Choosing the Date to Revert



    Important Notes:



    • Make sure to carefully choose the date to revert to, as any changes made since then will be lost - your entire Vault will be overwritten with the backup data and your Master Password will change back.

    • Also, please note that you can only revert to a date within 90 days of your last Master Password change. If that 90 day period has passed, you will no longer be able to use the Revert feature. 

    • Once you've reverted your account, try logging in again, with your previous Master Password.


    Uninstalling & Deleting

     

    Uninstalling and Deleting LastPass


     

    Before you complete the below steps to uninstall LastPass or delete your account, please contact us at Support to see whether we can help you address your issue: http://lastpass.com/support_helpcenter.php


    If you find that you need to uninstall LastPass or delete your account, we ask that you leave us feedback in the forms provided so that we can either help you resolve the problems you're experiencing or use your comments to continue making improvements.


     




     

    Uninstalling LastPass


     

    Uninstalling LastPass for ONLY a specific browser:




    • Internet Explorer and Firefox extensions, go to Start -> Program Files -> LastPass -> Uninstall LastPass.

    • Google Chrome extension, go to Google Chrome -> Menu (3 bars) -> Tools -> Extensions and click the Trash can symbol next to LastPass.

    • Firefox extension for Windows, go to Tools -> Add-ons -> Extensions -> Remove LastPass.

    • Firefox extension for Mac OS X, go to Tools -> Add-ons -> Extensions -> Remove LastPass.

    • Safari for Mac OS X extension, go to Safari -> Preferences -> Extensions -> LastPass -> Uninstall

    • Safari for Windows extension, go to Safari -> Edit -> Preferences -> Extensions -> LastPass -> Uninstall.

    • Opera extension, go to Opera -> Extensions -> Click 'X' to Remove from Opera.


     




     

    Deleting Your LastPass Account


     

    Go to the Delete Your Account page and follow the directions. As the web page mentions, please be sure to export and save all of your data before deleting your account, as this operation is not reversible. If you also can't remember your password, you'll have to use Delete account no password, which will send you a confirmation email first.


    If you choose to permanently delete your account, you should also uninstall the software from every device you used with LastPass.

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